And I've stayed at a lot of HIEs, all across the state. But this property tarnishes a great brand.
At every single HIE I've stayed at, I've had a refrigerator and microwave in my room. I thought it was standard. But when I checked in, I noticed my room didn't have either. I was upset because I'm a vegan and wanted to go but some food as El Paso is not vegan friendly at all.
So I called the front desk and was told only suite rooms have them and the only way to have a fridge in my room was to upgrade to a suite for $20 more a day. Being that I was on business and the room was being paid for by my employer (the State of Texas), this was not an option. I was told I could store my stuff in the staff fridge at the front desk. I'm sorry, but no. I didn't trust them at this point and it only got worse from here. I asked if an unused fridge could be brought to my room and I was told that wasn't an option. The dude, Rick, at the front desk was not willing to help me. I don't understand how IHG corporate allows this. So I called IHG corporate to see of they could help me (case #50524604).
Rick who was on duty at the time (not a manager-he only works 8am-4pm) lied to IHG corporate when they called to see what was going on. When IHG corporate called first, Rick said he could switch me to a room with a fridge for a night as he didn't have clearance from the manager to do so for 4 nights. Corporate told me to call rick as soon as I hung up with them and see what room to go to. I did as instructed, in less than a minute, and suddenly that room with a fridge had been booked! Wow! I called IHG corporate back to complain again and to let them know this franchise had no interest in resolving this issue. The IHG corporate rep then called Rick back to see what was going on and HE LIED AGAIN. He said I had been demanding a complimentary upgrade since I checked in. NO. All I wanted was a fridge to store my highly perishable vegan food. All Rick did was offer to store my food in the fridge in the managers office. Um NO. If I can't trust you to tell corporate the truth, then I don't trust you with my food.
I gave up after this and just bought a styrofoam cooler at a supermarket.
Other than that the room was extremely hot when I walked in. That's really annoying. This is the desert. I was already hot when I walked in the building.
Only one ice machine for the entire hotel. Again, this is the desert. And most of the rooms don't have fridges. So ice should be more available.
The decor is 1990s Southwest. Very dated.
And the location sucks if you are commuting to central El Paso. Get ready to sit in lots of traffic on I-10. The location is great if you love chain restaurants. I hate them.
All in all, stay here if you don't need a fridge, love dated decor, love traffic, love chain restaurants, and love being treated poorly by hotel staff when you make a request.
- Official Description (provided by the hotel):
- Whether you are traveling to El Paso for business or taking a much-deserved vacation, you demand more than just the amenities of home. You deserve tranquil and comfortable rooms, a professional, yet luxurious atmosphere, unsurpassed service, and elegant accommodations. No matter what brings you to the Holiday Inn Express Hotel & Suites El Paso I-10 East, your room is your personal retreat. Luxuriously decorated guest rooms and suites with a 42 plasma TV, pillow top beds and granite vanity will have you relaxed in no time. At the Holiday Inn Express Hotel & Suites El Paso I-10 East your lodging, service and convenience needs are met, and exceeded, without exception. Traveling on business? The Holiday Inn Express Hotel & Suites El Paso I-10 East is the ideal destination. Imagine having all the space and tools you need for business, high-speed Internet, a specialized work area in your room and plenty of electrical outlets. A business center dedicated to our business travelers is also available.Traveling for pleasure? Enjoy Border Shopping at its finest - We are just minutes away from the Zaragoza Port of Entry into Juarez, Mexico as well as easy freeway access to El Paso s newest shopping district, The Outlet Shoppes.The best of El Paso is awaiting you at the Holiday Inn Express Hotel & Suites El Paso I-10 East! Welcome home. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites i-10 East
- Holiday Inn El Paso
- El Paso Holiday Inn