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“Quiet place with a great location .” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites I-10 East

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Holiday Inn Express Hotel & Suites I-10 East
2.5 of 5 Hotel   |   11825 Gateway Blvd West, El Paso, TX 79936   |  
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Ranked #46 of 81 Hotels in El Paso
Maryville, Tennessee
Top Contributor
65 reviews 65 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
“Quiet place with a great location .”
5 of 5 stars Reviewed August 21, 2013 via mobile

I always read trip advisor before I book a room. I forgot I had stayed here before and booked again for 5 nights. The room was very quiet and comfortable bed . The room was clean but it was dusty and I would not take a bath because bath tub did not sparkle, lol. Overall , yes I would stay again. It is great location with great restaurants very close and lots of shopping !!!

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review, August 22, 2013
Thank you for your kind words. We do appreciate your business. I am glad you really enjoyed our hotel. On behalf of the staff thank your for your support. Be safe.
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62 reviews from our community

Traveler rating
    21
    21
    8
    3
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
Chihuahua
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 19, 2013

Went to El Paso for the weekend, hadn't booked a hotel in advance, and therefore decided on this one. Never stayed at a HI Express before, but loved it. It is pricey, like all hotels of this chain, but it was worth it. There's a few nice restaurants close by.
Staff was very friendly, he insisted I get a suite for myself, but I guess it's his job to offer that. I will probably stay here in the future again.
Oh, by the way, the mattresses are AMAZING!

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... E, Front Office Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review, August 22, 2013
Tony L.,

We would like to thank you for the kind review Sir. We do appreciate you choosing our hotel during your stay her in El Paso. Thank you for the kind words on our mattresses. We do hope you will visit us again in the new future and would love to make your next stay just as memorable. Thank you and be safe.
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Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 3, 2013

We chose this location due to proximity to a work project. The service staff was excellent - super friendly and helpful. Breakfast was better than most. Didn't try the pool but the fitness room was great and had "his 'n hers" treadmills which was cool. One of the bonuses of this location is its close proximity to a wealth of restaurants and shopping, all within walking distance. The week nights were super pricey but weekends more normally priced.

Room Tip: Close to I-10 and tons of restaurants and shopping
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... E, Front Office Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review, June 6, 2013
Caligranny,
Thank you for the kind review you gave us. We do appreciate you taking the time to give such a kind and truthful review. We would hope you come back and visit us soon whenever you are in El Paso.
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Omaha, Nebraska
Top Contributor
99 reviews 99 reviews
65 hotel reviews
Reviews in 65 cities Reviews in 65 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed April 6, 2013

I was passing through El Paso and normally stay at another Holiday Inn on the Western part of town. The office I work with is on the very Eastern part and so I was surprised to locate this hotel.

Hotels in El Paso average around $150 per night so you may want to up your travel charge to your clients if end up paying $175 per night for a room.

The off-ramp leading to this hotel was closed due to construction but I was able to find the hotel by going a back way. There were no signs marked as to how to get to the hotel via the detour but it was not too difficult to figure out.

The staff was very friendly and accommodating. They were dressed neatly and well kept. The lobby was nice and bright.

The hotel was in a good location and was quiet.

The rooms were large and the bed was comfortable. Ventilation worked well. The bathroom functioned properly.

There were plenty of electrical outlets. The wi-fi had its moments where it would hang but a reboot resolved the issue.

I will stay at this hotel again.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... E, Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review, April 9, 2013
HGfromOmaha,
We did appreciate your kind and very truthful review. We always strive to provide kind guests like yourself the best service we can. The construction is a little bit of a bother but when it's done its gonna be just perfect. We do hope you get visit us again. We are here to help you whenever you need a safe and clean place to stay. We hope to see you soon. Be safe.
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St. Louis, MO
Top Contributor
76 reviews 76 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 22, 2013

I stayed at a different HIE in El Paso during this same trip, and the difference between the two properties was staggering. STAGGERING! This HIE was great!

The front desk staff was courteous and very helpful, even when I came dragging back into the hotel for an extra night when my flight was cancelled. The rooms were spotless, spacious, and well-appointed. The bed was comfortable and even with 70+ MPH winds outside, my room was quiet.

God forbid I ever have to back to El Paso, but if I do, this little slice of heaven is where I'll be staying.

Breakfast was good, too.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... E, Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review, March 5, 2013
ChrisK884,
Thank you for your kind words and compliments. We do appreciate you taking the time to let the world know of our excellent service. Just know we would love to have you stay here again. We hope to see you soon. Thank you and be safe.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarkston, Michigan
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 16, 2012

I travel often on business and I mostly stay at Holiday Inn Express. This hotel is in a good location. You can walk to many restaurants including Logan’s and Outback steakhouses. Also within walking distance is a movie theater. The hotel is a little rough around the edges but overall is okay for a business trip. When I was there the pool was open but the hot tub was not. I will use the hotel again if business takes me there. I am at the Platinum level with Holiday Inn and did not receive an upgrade as I usually do. The hotel was not full.

Room Tip: The top floor has a great view
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... E, Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review, November 20, 2012
Mr. P.
Thank You very much for your feedback on our hotel. Im glad your stay with us was enjoyable and were able to assist you with your dining options. I do apologize for us not being able to accomodate you in a suite, but on your returning stay we will be more than happy to upgrade you. Once again thank you for generous and kind words.
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Houston, Texas
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 7, 2012

It is a clean hotel and the personnel is very nice. I'd like to stay at this place due to its close proximity to Mexican border. It is also close to restaurants, the movie theater, and the shopping plaza.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... E, Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review, November 7, 2012
Thank you very much Mr. Gokhan S for such a lovely response. I am glad to hear our hotel met and hopefully exceeded your expectations to hospitality guidelines in El Paso, Texas, and choose us again on your future travels to El Paso.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites I-10 East

Address: 11825 Gateway Blvd West, El Paso, TX 79936
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 81 Hotels in El Paso
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites I-10 East 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Whether you are traveling to El Paso for business or taking a much-deserved vacation, you demand more than just the amenities of home. You deserve tranquil and comfortable rooms, a professional, yet luxurious atmosphere, unsurpassed service, and elegant accommodations. No matter what brings you to the Holiday Inn Express Hotel & Suites El Paso I-10 East, your room is your personal retreat. Luxuriously decorated guest rooms and suites with a 42 plasma TV, pillow top beds and granite vanity will have you relaxed in no time. At the Holiday Inn Express Hotel & Suites El Paso I-10 East your lodging, service and convenience needs are met, and exceeded, without exception. Traveling on business? The Holiday Inn Express Hotel & Suites El Paso I-10 East is the ideal destination. Imagine having all the space and tools you need for business, high-speed Internet, a specialized work area in your room and plenty of electrical outlets. A business center dedicated to our business travelers is also available.Traveling for pleasure? Enjoy Border Shopping at its finest - We are just minutes away from the Zaragoza Port of Entry into Juarez, Mexico as well as easy freeway access to El Paso s newest shopping district, The Outlet Shoppes.The best of El Paso is awaiting you at the Holiday Inn Express Hotel & Suites El Paso I-10 East! Welcome home. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites i-10 East
Holiday Inn El Paso
El Paso Holiday Inn

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