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“great stay” 5 of 5 stars
Review of Hilton Garden Inn El Paso/University

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Hilton Garden Inn El Paso/University
3.0 of 5 Hotel   |   111 West University Avenue, El Paso, TX TX 79902   |  
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Ranked #5 of 80 Hotels in El Paso
Fountain Hills, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
“great stay”
5 of 5 stars Reviewed May 13, 2014

great location, good restaurants in walking distance, no complaints - can recommend the hotel - Mesa Grill walking distance with great steaks and wine, service was great. I would like to help but the 200 caracters is a silly requirement

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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284 reviews from our community

Traveler rating
    160
    87
    27
    8
    2
See reviews for
58
36
18
155
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Texas
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 11, 2014

I stayed in El Paso this past weekend for an event at UTEP. My first visit to El Paso since I was a little kid. The hotel was really great! The rooms were clean, and hotel was close to campus and local hospitals. The shuttle service was amazing! They not only provided pickup/drop off service at the airport but also took us to UTEP and to a restaurant in the area. This service is exceptional, they showed us the Mexico border and pointed out things along the trip. Joseph and Robert were great, not only as drivers but also remembering our name when they were at the front desk. The rest of the staff (including housekeeping and maintenance) always said hello and asked if there was anything I needed when passing me in the hall or elevator. I will only stay at this hotel when I have to come back to UTEP and appreciate the excellent service!
Breakfast is also delicious and quite convenient.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalamazoo, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2014

Nice clean rooms but the major reason to stay is the well informed shuttle drivers (Joseph and Jessie) who are well informed of the local off the radar family owned restaurants. The best part is that the hotel shuttle provides a free drop off and pick up to these places.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lajitas, United States
1 review
5 of 5 stars Reviewed May 5, 2014

Great location, staff is knowledgeable of the area and the service is friendly and fast. If you value professionalism and cordial service and proximity to the campus this is a great location. Food is great, breakfast and dinner were delicious and the service efficient. Perfect location for any university campus activity. I'd return and I'd recommend them.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed May 2, 2014

This Hotel was conveniently located. The Staff was nice and helpful.The Lobby and rooms were clean and attractive. Overall a good place to stay for the money. It is nice they have a restaurant located on site, instead of having to go elsewhere. Extremely close to the sun Bowl and to the Helen of Troy complex. Great place to stay for future college students, and their families when they come for a visit. Very close to the Dorms.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 28, 2014

We spent four nights at this hotel and were nothing but pleased. The hotel is in excellent condition, tastefully, decorated, and has all amenities you would need. The room was peaceful and our bed was very comfortable - and we are picky when it comes to beds. I was pleased that there was a microwave oven and refrigerator in the room, along with a Keurig coffee maker. The staff was very friendly and we were able to have the shuttle driver take us to a local restaurant and pick us up again. They offer complimentary apples and oranges, hot coffee and cold water anytime and warm oat bars in the afternoon. The pool and hot tub are lovely and relaxing. This hotel is on the UTEP campus and close to downtown El Paso. I would definitely stay here again while in El Paso.

Room Tip: Rooms on the east side, second floor and higher, offer a great view of the Franklin Mountains.
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mornington, Victoria, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 25, 2014

Had great stay. Loved the bed. With having long holiday was happy to see washing machine and dryer to do my dirty clothes. Nice to sit out at pool or relax around bar. Quite busy one morning not enough staff for breakfast but very happy with the service.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn El Paso/University

Address: 111 West University Avenue, El Paso, TX TX 79902
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in El Paso
#3 Romantic Hotel in El Paso
#4 Family Hotel in El Paso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn El Paso/University 3*
Number of rooms: 200
Official Description (provided by the hotel):
Located on the campus of the University of Texas at El Paso and across the street from two major medical centers. The hotel is within a 5 block radius of over 50 restaurants, bars and stores. Just one and half miles from the El Paso Convention Center/Downtown. ... more   less 
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Also Known As:
Hilton Garden Inn El Paso Hotel El Paso
Hilton El Paso
El Paso Hilton Garden Inn

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