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“A happy customer” 5 of 5 stars
Review of Hilton Garden Inn El Paso/University

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Hilton Garden Inn El Paso/University
3.0 of 5 Hotel   |   111 West University Avenue, El Paso, TX TX 79902   |  
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Ranked #4 of 77 hotels in El Paso
United States
1 review
“A happy customer”
5 of 5 stars Reviewed yesterday NEW

Once again another great stay. I will be back. I would like to especially thank Carlos (night manager) and Scott and Josh for helping me stay on my special diet. Just a suggesting, a more calorie friendly menu would be nice.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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197 people have reviewed this hotel

Traveler rating
    109
    59
    22
    6
    1
See reviews for
41
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Stevenson Ranch, California
1 review
4 of 5 stars Reviewed 2 days ago NEW

The staff at this Hilton Garden Inn went above and beyond our expectations to insure that our entire group had a very memorable stay, not only at the hotel, but in El Paso. Located on the campus of UTEP the location is perfect for attending events at the University; easily walkable, however a courtesy shuttle is also available.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
74 reviews 74 reviews
29 hotel reviews
Reviews in 37 cities Reviews in 37 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was traveling on business and this hotel was very close to where I was working. The staff was friendly and very helpful. The rooms are good size, larger than most Hilton Gardens, clean and quiet. It is within walking distance to several restaurants. The hotel was booked fill but you couldn't tell. They also have a restaurant in the hotel.

Room Tip: Its not on a busy street so all rooms appear to be okay.
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Great Hotel Great Lobby Staff House Keeping middle of the road . Breakfast great and Dinner and drinks Great. Staff handled a changing schedule with no problem and I was able to keep same room through three schedule changes

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ambler, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Overall great stay. Quick, easy check in. Freindly, helpful staff. Quiet, clean room where everything worked properly. Shuttle service to the airport. This is silly but I must keep writing because there is a minimum number of charaters required.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Consistent friendly staff at the front desk and the restaurant. The chef and waitress on Saturday morning were both very polite and service oriented. Nice to have fresh eggs in the morning. Also they are kid friendly hotel. Our room on the fifth floor was facing University Street and is was quiet. Recommendable hotel to stay.

Room Tip: We have now stayed in rooms facing University and not facing University. Both sides are quiet. Th...
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

All was good. Food was below standard for dinner. Location is not bad, parking is secure, helpful staff, good room and a good nights sleep. NOt a bad stay, eat some where else if you can. I had a burger and some chips. Both were burned but I was too hungry to complain (fasted all day).

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn El Paso/University

Also Known As:
Hilton Garden Inn El Paso Hotel
Hilton Garden Inn El Paso Hotel El Paso
Hilton El Paso
El Paso Hilton
El Paso Hilton Garden Inn
Address: 111 West University Avenue, El Paso, TX TX 79902
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in El Paso
#4 Family Hotel in El Paso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn El Paso/University 3*
Official Description (provided by the hotel):
Located on the campus of the University of Texas at El Paso and across the street from two major medical centers. The hotel is within a 5 block radius of over 50 restaurants, bars and stores. Just one and half miles from the El Paso Convention Center/Downtown. ... more   less 
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