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“UTEP” 5 of 5 stars
Review of Hilton Garden Inn El Paso/University

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Hilton Garden Inn El Paso/University
3.0 of 5 Hotel   |   111 West University Avenue, El Paso, TX TX 79902   |  
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Ranked #5 of 80 Hotels in El Paso
Miami, United States
1 review
“UTEP”
5 of 5 stars Reviewed November 22, 2013

Excellent staff, excellent facility, several televisions in the bar area. It is close to the university and many restaurants, stores and necessities on Mesa Ave. It is also near downtown, where city is building a new baseball stadium for its AAA baseball team. It is 15 minutes from the airport, 5 minutes from a great scenic view on Franklin Mountain. If you like to job there is a great 5 mile run around Sun Bowl and up Rim Road.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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265 reviews from our community

Traveler rating
    150
    79
    26
    8
    2
See reviews for
52
34
17
145
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Lake Havasu City, United States
1 review
5 of 5 stars Reviewed November 18, 2013

Just spending one night in El Paso on our way to Corpus Christi. Hotel is conveniently located from I10. Check in staff very pleasant as were all staff we dealt with. Room was very nice, quiet, and very clean. Probably the cleanest hotel bathroom I've ever seen. Highly recommended.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, United States
1 review
5 of 5 stars Reviewed November 18, 2013

Rooms were very clean, and extremely quiet. Nice size room, and even the bathroom was large. Hotel staff was friendly. The day I was checking out I heard on the news of an accident on I-10. Asked front desk if I will have any problems and he looked it up to confirm my trip to the airport was clear. Very close to several restraunts within walking distance. Breakfast is offered. Buffet items as well as made to order omlets. Overall, a nice central location, safe area and clean, comfortable hotel.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoffman Estates, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed November 17, 2013

was disappointed this stay--halls were not cleared of food, trays, glasses at the elevators--in addition staff was not very friendly. the rooms are dated-could use to be updated and the furniture cleaned--nice thing was housekeeping did a good job keeping the room clean

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review, December 3, 2013
Dear Sandra - I am very sorry we did not meet your expectations. I have spoken with my restaurant staff to be more attentive on picking up the room service trays in a timely manner. We are always working to improve and will make continued efforts. Thank you for your feedback.
Best Regards
Michelle Kaip
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clovis, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 10, 2013

I was pleasantly surprised by the overall experience at the Hilton Garden hotel and recommend others to stay there. There was not a single discrepancy about my stay and have nothing but good things to say about it.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 2, 2013

We have stayed here a number of times while visiting our daughter at University of Texas in El Paso. The rooms are clean, comfortable, and exceptionally quiet. I would suggest if you plan to enjoy the breakfast buffet, ensure you get there early as the restaurant staff do not seem to replace items as it gets closer to the end of the breakfast hour.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 27, 2013

The waitstaff in the dining area, staff at the front desk, and shuttle staff really make this location shine. The rooms were typical. I recommend requesting a room away from the elevator, as I could hear the binging through my ear plugs which isn't typical.

The hotel is good for business travelers (as Hilton Garden Inn's tend to be): fridge in room, outlets on lamps near bed, free printing (and copying which was unexpected) in business center. There is a free shuttle to the airport and other locations that were an added bonus.

Room Tip: The elevators were surprisingly loud. If you're a light sleeper, request a room away from them...
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn El Paso/University

Address: 111 West University Avenue, El Paso, TX TX 79902
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in El Paso
#3 Romantic Hotel in El Paso
#4 Family Hotel in El Paso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn El Paso/University 3*
Number of rooms: 200
Official Description (provided by the hotel):
Located on the campus of the University of Texas at El Paso and across the street from two major medical centers. The hotel is within a 5 block radius of over 50 restaurants, bars and stores. Just one and half miles from the El Paso Convention Center/Downtown. ... more   less 
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Also Known As:
Hilton Garden Inn El Paso Hotel El Paso
Hilton El Paso
El Paso Hilton Garden Inn

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