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Hilton Garden Inn El Paso: Traveler Reviews

3.0 of 5
111 W University Ave, El Paso, TX 79902
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Hilton Garden Inn El Paso
Ranked #9 of 78 hotels in El Paso
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114 reviews from our community

    Trip type
Traveler rating
    59
    34
    16
    4
    1
Date Rating
Cheyenne, Wyoming
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
“Great location!”
5 of 5 stars Reviewed January 24, 2013

We are fans of Hilton Garden Inns and this location was no exception. The hotel lobby is actually larger than many in the chain and warmly decorated. Staff is friendly and helpful. Rooms are standard. I did read one review that commented on lumpy pillows. I admit, one was lumpy, one wasn't so I simply tossed the lumpy one aside and utilized the comfy option.

Breakfast was excellent, the sausage much nicer quality than that I have found in many Garden Inns.

The reasons we picked this hotel were twofold: price and location. The price was excellent for this time of year and won, hands down, over other options we explored. However, location was the deal breaker. Located adjacent to the University of Texas at El Paso, this is the perfect hotel for students and parents coming to town to check out the university. Also a great place to stay for those coming in for the Sun Bowl or any other UTEP based OR downtown activity. Excellent restaurants such as Crave or the Mesa Street Grill are within walking distance are other options such as sushi and thai. Tabla is minutes away by car.

Whenever we come back to El Paso, we'll be staying right here at the University Hilton Garden Inn.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlsbad
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Great stay”
5 of 5 stars Reviewed January 20, 2013

We had a nice stay over all and will def. be returning to hotel. Front desk staff was nice and she was really helpful as to what restaurants to eat at and told us where the location of our room was and went over the lay out of the hotel. Our room was nice and we had a great stay.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torrance, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Clean, decent hotel”
3 of 5 stars Reviewed January 17, 2013

Stayed here 1 night for business. Room was clean, but I hate those square pillows. Who uses square pillows? Fitness room was ok for a small hotel. Weights, a couple of treadmills and other cardio machines. Within walking distance of UTEP and lots of restaurants.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
“An average (=good) Hilton Garden”
3 of 5 stars Reviewed December 25, 2012

I'm Hilton Diamond, so I stay at a lot of HGI's. One of the main reasons HGI's beat Marriott Courtyards is on the bed: the pillows and the comforter. Pillows & comforter at HGI--nice, fluffy (usually). At Courtyards: very thin blanket/comforter thingy will leave you freezing, and the smelly, square 'pillows' packed with foam lumps won't do much for your sleep quality.

This is your typical HGI, nothing too special. Clean enough, everything works, bathroom well-lit. You won't recognize any of the restaurants nearby unless you are a local, or unless they're fast-food (unfortunately).

This is where I usually stay in El Paso because I have business at the hospital.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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MichelleKaip, General Manager at Hilton Garden Inn El Paso, responded to this review
December 30, 2012
Dear Guest - Thank you for your comments. We appreciate your business. I hope in the future, we can go from good to great. Please let me know if there is anything we can do to assist you.
Best Regards
Michelle Kaip
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Cruces, New Mexico
Top Contributor
51 reviews 51 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Save your money!”
2 of 5 stars Reviewed December 3, 2012

Immediately greeted by a front desk lady that was less than bored of me during our 5 second conversation. A conversation that consisted of: "name? here you go" then i was handed 2 keys. I was clueless as to which entrance was quickest to my room, parking, the location of my room, breakfast or anything. The bar takes up the majority of the lobby area, great for my kids to be exposed to drunk people watching football. Room was what I expected, nothing above and beyond, just plain. Breakfast was NOT included, I learned this as I had woken my family up and took my kids downstairs...$13 for breakfast...no thanks, I'd have been less mad if the front desk woman had told me the night before. Awful stay, poor nights sleep, not recommended.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
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MichelleKaip, General Manager at Hilton Garden Inn El Paso, responded to this review
December 4, 2012
Dear Guest - I am sorry about your experience at the front desk. I can assure you that it is not standard to find someone at our hotel who isn’t helpful. We strive to ensure our front desk agents and other team members know how much we value your business. I apologize for the issues you experienced.
Sincerely
Michelle Kaip
General Manager
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Additional Information about Hilton Garden Inn El Paso

Also Known As:
Hilton Garden Inn El Paso Hotel El Paso
Hilton Garden Inn El Paso Hotel
Hilton El Paso
El Paso Hilton
El Paso Hilton Garden Inn
Address: 111 W University Ave, El Paso, TX 79902
Phone Number:
Region: United States > Texas > El Paso
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in El Paso
#19 Family Hotels in El Paso
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Located on the campus of the University of Texas at El Paso and across the street from two major medical centers. The hotel is within a 5 block radius of over 50 restaurants, bars and stores. Just one and half miles from the El Paso Convention Center/Downtown. ... more   less 
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