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All 78 El Paso hotels

Hilton Garden Inn El Paso: Traveler Reviews

3.0 of 5
111 W University Ave, El Paso, TX 79902
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Hilton Garden Inn El Paso
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83%
Ranked #7 of 78 hotels in El Paso
Most recent review
5 of 5 stars Reviewed September 29, 2012
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123 reviews from our community

    Trip type
Traveler rating
    64
    38
    16
    4
    1
Date Rating
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Business Travelers Delight”
5 of 5 stars Reviewed September 29, 2012

I have been staying at this hotel at least once a week each month for the past year. HGI is a welcoming environment for the well traveled. The staff is beyond friendly. Recently they assisted me with some personal business requiring scanning and e-mailing of documents. They go out of their way to remember your preferences for food, wine and room accommodations. On a particularly busy morning Scott the chef saw me enter the dining room and had already started my breakfast order. This saved me a significant amount of time as I was already running late.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleKaip, General Manager at Hilton Garden Inn El Paso, responded to this review
October 3, 2012
Dear Valued Guest - Thank you for your review. It is a pleasure to hear that our staff at the hotel took such good care of your needs. I will personally extend your thanks to Scott for his efforts. We will look forward to having you back with us in the future.
Best Regards
Michelle Kaip
General Manager
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Zurich, Switzerland
Top Contributor
69 reviews 69 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
“New hotel great location”
3 of 5 stars Reviewed September 13, 2012

Love this place, the downside is that there is no free breakfast. the rooms are all new and nicely decorated and so far it has been quiet. You have to watch the front desk if you come with a pre paid reservation, as I have been charged twice more then once and not sure why they can't get that straight over there.

Room Tip: i had good luck with any room
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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See 2 more reviews by Internationalgotoguy for El Paso
Ask Internationalgotoguy about Hilton Garden Inn El Paso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleKaip, General Manager at Hilton Garden Inn El Paso, responded to this review
September 17, 2012
Dear Guest - Thank you for taking time to review our hotel. I am glad to hear you enjoy our property. I am sorry that our billing on pre paid reservations is not handled well. I will speak with our front desk supervisor to address training that can improve this element. I would also like to recommend our bed and breakfast package as an option for you. It is generally priced very good and includes the full breakfast buffet.
Thanks again for your review.
Michelle Kaip
General Manager
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Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“Great location, great property”
4 of 5 stars Reviewed September 8, 2012

The HGI in El Paso provides an excellent oasis for the weary business traveler and is THE place to stay if you've got any business with UTEP. The property is at the UTEP campus - you can walk out the front door and be on campus, a short walk to any of the buildings. You're also just a short drive to the highway and about 25 minutes from the airport, point to point.

The hotel meets all the best features of the HGI brand -- efficient, polite and friendly staff, a well-planned layout of the ground floor, complete with a *working* business center (printers that work, office supplies at the ready, good internet connection), a good fitness center and easy to find conference rooms.

The guest rooms also are great for the business traveler. Lots of outlets -- the key to keeping road warriors happy. Good AC, comfortable beds and clean bathrooms.

Excellent breakfast service with the usual made-to-order items. Very friendly and helpful staff throughout the workforce on this property. Kudos to the management for keeping a staff that's so positive.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TechPAO about Hilton Garden Inn El Paso
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MichelleKaip, General Manager at Hilton Garden Inn El Paso, responded to this review
September 17, 2012
Dear TechPAO - Thank you very much for your kind comments. I keep my staff positive in part by sharing feedback like yours with them.
Thanks again.
Michelle Kaip
General Manager
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Colorado Springs, Colorado
Top Contributor
55 reviews 55 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
“Meets Expectations”
3 of 5 stars Reviewed September 6, 2012

El Paso is not exactly a mecca of fine lodging hospitality, and the nice thing about Hilton Garden Inn is that you know what to expect, and, usually, it is delivered. This place delivered the standard, cookie-cutter HGI rooms and service, although the rooms seemed a bit on the small side. Very tiny bar and restaurant, but, again, adequate for a businessman's overnight. Biggest irritant here is very slow internet. You'd think, sitting next to UTEP, they'd be on a decent pipeline but no - even the hard-wired ethernet connection was slow. But, if you're doing business at the University it is pretty much the only place you'd want to stay.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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MichelleKaip, General Manager at Hilton Garden Inn El Paso, responded to this review
September 17, 2012
Dear Mr. Holokauahi - Thank you for taking time to review us. I am happy to hear you enjoyed our location and that we provided the service you expected. Regarding the internet connection, we did upgrade in June of 2011 but clearly need to re-evaluate our guest's needs. I will look into what can be done to enhance our service.
Thank you again for your feedback.
Michelle Kaip
General Manager
Hilton Garden Inn El Paso/University
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From CA
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Close to home”
4 of 5 stars Reviewed September 4, 2012

Stayed here due to UTEP football game/Minerpalooza pep rally for two nights. We live near El Paso and staying here is more convenient than driving and finding game parking. Only about a 15 minute walk to the stadium. My family has stayed here in the past and we have always enjoyed our visits. I reserved way back in February knowing the place usually sells out and my rate was only $89.00.

The lobby was a hub of activity for the football game vs. Oklahoma that weekend. This is literally the closest hotel to UTEP...right next to the student union parking lot. We like the lobby...hotel restaurant/bar is right next to the check in desk. We have had meals here in the past and have enjoyed nice lunches during the week.. The hotel has a nice little breakfast buffet which is very good compared to other hotel continental breakfasts. You pay for this one ($11.95), but it includes so much (standard fare: eggs, bacon, sausage, pancakes, waffles, etc.), but they will also make to order eggs and omelettes. Additionally you can order from a menu. Good service.

This hotel is very close to a large bar/restaurant area of El Paso...everything from fast food to higher end restaurants are within walking distance. Starbucks, Whataburger, Taco Bell, and McDonalds are about five minutes away as well as the campus Jamba Juice and other campus food venues.

The check in was easy and no problem. We had an upper level room. Rooms are nicely decorated with a large flat screen TV, microwave, and fridge included. Toilet/bath area are both separated from sleepign area. Air conditioning worked great, especially on a hot weekend it was appreciated. Room was clean overall and very quiet.

The pool/hot tub is standard but out ot towners must be careful b/c El Paso is at altitude and the sun cooks you faster here, as I'm sure some OK fans found out who stayed at the pool all day.

The only wear I could see was in the hallways...carpets are showing a little age. The hallways are really wide.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DeltaCA about Hilton Garden Inn El Paso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, Manager at Hilton Garden Inn El Paso, responded to this review
September 6, 2012
Dear DeltaCa:

Greetings from El Paso, Texas and please let us start by thanking you for your business. We are flatered by all the compliments and...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Garden Inn El Paso

Also Known As:
Hilton Garden Inn El Paso Hotel
Hilton Garden Inn El Paso Hotel El Paso
Hilton El Paso
El Paso Hilton
El Paso Hilton Garden Inn
Address: 111 W University Ave, El Paso, TX 79902
Phone Number:
Region: United States > Texas > El Paso
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotels in El Paso
#15 Family Hotels in El Paso
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Located on the campus of the University of Texas at El Paso and across the street from two major medical centers. The hotel is within a 5 block radius of over 50 restaurants, bars and stores. Just one and half miles from the El Paso Convention Center/Downtown. ... more   less 
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