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“Great location, great property” 4 of 5 stars
Review of Hilton Garden Inn El Paso/University

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Hilton Garden Inn El Paso/University
3.0 of 5 Hotel   |   111 West University Avenue, El Paso, TX TX 79902   |  
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Ranked #5 of 80 Hotels in El Paso
Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
“Great location, great property”
4 of 5 stars Reviewed September 8, 2012

The HGI in El Paso provides an excellent oasis for the weary business traveler and is THE place to stay if you've got any business with UTEP. The property is at the UTEP campus - you can walk out the front door and be on campus, a short walk to any of the buildings. You're also just a short drive to the highway and about 25 minutes from the airport, point to point.

The hotel meets all the best features of the HGI brand -- efficient, polite and friendly staff, a well-planned layout of the ground floor, complete with a *working* business center (printers that work, office supplies at the ready, good internet connection), a good fitness center and easy to find conference rooms.

The guest rooms also are great for the business traveler. Lots of outlets -- the key to keeping road warriors happy. Good AC, comfortable beds and clean bathrooms.

Excellent breakfast service with the usual made-to-order items. Very friendly and helpful staff throughout the workforce on this property. Kudos to the management for keeping a staff that's so positive.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review, September 17, 2012
Dear TechPAO - Thank you very much for your kind comments. I keep my staff positive in part by sharing feedback like yours with them.
Thanks again.
Michelle Kaip
General Manager
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284 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Colorado Springs, Colorado
Top Contributor
148 reviews 148 reviews
37 hotel reviews
Reviews in 65 cities Reviews in 65 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed September 6, 2012

El Paso is not exactly a mecca of fine lodging hospitality, and the nice thing about Hilton Garden Inn is that you know what to expect, and, usually, it is delivered. This place delivered the standard, cookie-cutter HGI rooms and service, although the rooms seemed a bit on the small side. Very tiny bar and restaurant, but, again, adequate for a businessman's overnight. Biggest irritant here is very slow internet. You'd think, sitting next to UTEP, they'd be on a decent pipeline but no - even the hard-wired ethernet connection was slow. But, if you're doing business at the University it is pretty much the only place you'd want to stay.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review, September 17, 2012
Dear Mr. Holokauahi - Thank you for taking time to review us. I am happy to hear you enjoyed our location and that we provided the service you expected. Regarding the internet connection, we did upgrade in June of 2011 but clearly need to re-evaluate our guest's needs. I will look into what can be done to enhance our service.
Thank you again for your feedback.
Michelle Kaip
General Manager
Hilton Garden Inn El Paso/University
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
From CA
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 4, 2012

Stayed here due to UTEP football game/Minerpalooza pep rally for two nights. We live near El Paso and staying here is more convenient than driving and finding game parking. Only about a 15 minute walk to the stadium. My family has stayed here in the past and we have always enjoyed our visits. I reserved way back in February knowing the place usually sells out and my rate was only $89.00.

The lobby was a hub of activity for the football game vs. Oklahoma that weekend. This is literally the closest hotel to UTEP...right next to the student union parking lot. We like the lobby...hotel restaurant/bar is right next to the check in desk. We have had meals here in the past and have enjoyed nice lunches during the week.. The hotel has a nice little breakfast buffet which is very good compared to other hotel continental breakfasts. You pay for this one ($11.95), but it includes so much (standard fare: eggs, bacon, sausage, pancakes, waffles, etc.), but they will also make to order eggs and omelettes. Additionally you can order from a menu. Good service.

This hotel is very close to a large bar/restaurant area of El Paso...everything from fast food to higher end restaurants are within walking distance. Starbucks, Whataburger, Taco Bell, and McDonalds are about five minutes away as well as the campus Jamba Juice and other campus food venues.

The check in was easy and no problem. We had an upper level room. Rooms are nicely decorated with a large flat screen TV, microwave, and fridge included. Toilet/bath area are both separated from sleepign area. Air conditioning worked great, especially on a hot weekend it was appreciated. Room was clean overall and very quiet.

The pool/hot tub is standard but out ot towners must be careful b/c El Paso is at altitude and the sun cooks you faster here, as I'm sure some OK fans found out who stayed at the pool all day.

The only wear I could see was in the hallways...carpets are showing a little age. The hallways are really wide.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, Manager at Hilton Garden Inn El Paso/University, responded to this review, September 6, 2012
Dear DeltaCa:

Greetings from El Paso, Texas and please let us start by thanking you for your business. We are flatered by all the compliments and do hope you return. On the one unsatisfactory issue of the carpet being worn, we have addressed that issue and carpet in ALL public areas will be replaced in the coming weeks. We do appreciate your feedback and look forward to seeing you again.

Cheers!
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Arlington, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 29, 2012

Stayed there this past weekend for four days. Hotel was nice, desk staff were helpful. The coffee was really good, would like to know what they use. Rooms were well insulated from outside noises. Nice decor in lobby, welcoming! Great access to restaurants and I-10. a/c worked well, housekeeping staff was very accomodating and courteous.

On the downside, the breakfast buffet at $12.00 a piece was IMO steep considering the eggs were powdered. The carpeting in the room was really dirty, my white socks were almost black when I left, had to throw them away. The sheets were really thin, had some areas that were almost see through to the point where they looked dirty. The white bed cover was black at the bottom where it meets the floor.

Room Tip: keep your shoes on, don't walk in socks or bare feet.
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review, August 31, 2012
Dear James - Thank you for your feedback. We appreciate getting your comments. I have shared them wth our housekeeping department. We will address our linen and make sure that old linen is discarded. We do have our rooms on a regular rotation for shampooing but clearly did not meet our expectations or yours in this area. I will have your room reviewed. I also shared your comments with our Chef. We will continue to work on improving our breakfast so that guest see the value in our product.
Again, thank you for taking time to evaluate us.
Best Regards
Michelle Kaip
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
99 reviews 99 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed August 28, 2012

Loved it, great bar with friendly service, rooms are nice and new everything works great and the breakfast is free and plenty full. The staff was very friendly and the drive will pretty much take you anywhere you want to go

Room Tip: some will face the freeway, but i did not hear any traffic really
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 15, 2012

We moved from the Doubletree hotel downtown because it was full and we couldn't extend our reservation. We were very happy to find this other Hilton property near the UTEP campus.

If you are a fan of the Hilton brand, and like getting a good breakfast in the morning, and the option of casual dining at night (with a bar) -- this hotel should be on your radar! It's nice to be able to have the option of bugging out of your room and doing some work in the common area of the hotel, where there's some room to spread out. Lots of big chairs and work lighting. I'm sure i gets crazy here during the school year, but it was all business travelers when I was there.

This hotel is right across the street from a drive - thru Starbucks and a local coffee shop/bakery. It's close to a couple of great dining choices, too - try the Mesa Street Grill!

Comfy bed, quiet, easy and free parking -- it's not a cheap property, but it's a good value for what you'll pay.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review, September 23, 2012
Dear Guest - Thank you for taking time to review our property. It is always a pleasure to hear great comments like yours. I will most definitely share your feedback with my staff. Please come back and see us again.
Best Regards
Michelle Kaip
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
109 reviews 109 reviews
44 hotel reviews
Reviews in 66 cities Reviews in 66 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 10, 2012

Not much to say. The Channel 70 Productions crew was moving a grip truck from Ft Worth to San Diego and stayed the night. Arrived late and left early. Quiet rooms, wonderfully cool a/c, good parking, nice and fast desk staff. Recommend.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn El Paso/University

Address: 111 West University Avenue, El Paso, TX TX 79902
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in El Paso
#4 Family Hotel in El Paso
#4 Business Hotel in El Paso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn El Paso/University 3*
Number of rooms: 200
Official Description (provided by the hotel):
Located on the campus of the University of Texas at El Paso and across the street from two major medical centers. The hotel is within a 5 block radius of over 50 restaurants, bars and stores. Just one and half miles from the El Paso Convention Center/Downtown. ... more   less 
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Also Known As:
Hilton Garden Inn El Paso Hotel El Paso
Hilton El Paso
El Paso Hilton Garden Inn

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