I have been getting emails from the Riviera with some pretty good deals. They sent these e-deals stating that they want to boost business. Made 3 visits in 2weeks. Visit #1- waited over 5 min. for drinks, we watched servers attend to other tables seated after us and 2 servers trying to pass us off. It was not busy, and we don't look poor. Finally we got a server; food came out fast and was good. Well I thought I would give it another try, Visit # 2 - My mother wanted to have a quick lunch, Server was timely, I ordered the lunch special with the 3 enchiladas that was supposed to come with a cup of soup. Soup was already gone at 1pm and the cook must really enjoy salt in the enchilada sauce. I didn't complain, and chopped it up a cook with a bad pallet. I've had the enchiladas before in the past and the sauce was good, must be a different cook. Vist #3- this is the straw that broke the camel's back- Why is it so hard for the hostess to smile, looks like she hates her job. Every time we go in she never has once smiled. The waitress took our order and brought us coffee. Coffee was good. She told us she would be right back with heated syrup for my husband's pancakes. After 5 min. I watched as she was talking and drinking her coffee behind the bar. After 10 min. I flagged a bus boy to remind her, my husband sat there patiently waiting and losing his appetite. Finally she walked back to the table to ask if everything was ok, (seriously?) we reminded her of the syrup and she said oh it’s heating up! It took her 15 min., and a couple cups of coffee to heat up a small amount of syrup! This was our Sunday breakfast, the menu looked good and we have been looking for a good local breakfast place. We believe in supporting El Paso businesses. But don't expect us to go back if they can't give good service. I know this restaurant has been around for years, but service use to be good. If anybody asks, you better believe I will let them know how I feel. I was blown away at the attitude of the staff, it’s like they didn't want to be there and like customers don't matter. Too bad that good customer service is no longer important to them.
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