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“Mostly good” 4 of 5 stars
Review of Courtyard by Marriott El Paso Airport

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Courtyard by Marriott El Paso Airport
3.0 of 5 Hotel   |   6610 International Road, El Paso, TX 79925   |  
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Ranked #17 of 79 Hotels in El Paso
Grapevine, Texas
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
“Mostly good”
4 of 5 stars Reviewed May 3, 2014

The hotel was mostly a good experience.

The lamps in my room by the bed didn't work, but the fixtures were otherwise fine. The bed was comfortable, but the hallway light around the door frame was so bright that I ended up putting a towel across the floor to block some of the light so I could sleep. The noise from the I-10 was noticeable, but not enough to bother me.

The Bistro was empty when I arrived at dinner time, but it was slow and the staff were in over their head at breakfast around 7 AM. Add extra time to your morning if you plan on breakfast at or from the Bistro.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marianne R, General Manager at Courtyard by Marriott El Paso Airport, responded to this review, May 5, 2014
Thank you for your review through Trip Advisor about the Courtyard El Paso Airport. I appreciate you mentioning how busy the Bistro can get in the mornings and giving us a good rating. We hope to see you soon.
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76 reviews from our community

Traveler rating
    31
    33
    9
    2
    1
See reviews for
14
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9
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Puyallup, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 29, 2014

I have stayed in this hotel many times over the last 8 years. The staff is friendly, helpful, and always available.
the Bistro is great. They even called the laundry service to come back to pick my stuff up due to my late arrival with a suitcase full of dirty clothes.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marianne R, General Manager at Courtyard by Marriott El Paso Airport, responded to this review, May 5, 2014
I love reading reviews such as yours through Trip Advisor for the Courtyard El Paso Airport. Thank you for being loyal guest of ours for the last 8 years!!! That’s awesome!!! We really appreciate you for taking the time posting this review. We hope to see you soon!!!
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Deming NM
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed April 22, 2014

Checked in this week. Rooms are badly in need of new carpet and refresh. Phones did not work when I called down to the front desk to fix noisy room cooler. Lobby is nice and been updated. When I finally hot a hold of rent desk they did rectify my cooler and put work order for phone .

  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marianne R, General Manager at Courtyard by Marriott El Paso Airport, responded to this review, April 23, 2014
Thank you for posting your comments through Trip Advisor about the Courtyard El Paso Airport. We do our best to keep the carpets in clean condition. Help is on its way!!! A renovation of our rooms is scheduled for the later part of this year which includes replacing of all carpets. I’m glad that our staff was able to respond to your needs during your stay. We take pride in making sure our guests are as comfortable as possible while they are away from home.
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albuquerque,nm
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 11, 2014

I was only there for one night but there were a few things worth noting. On the positive; check in was fast, the property and room clean, cafe in the lobby was good enough for breakfast. Negatives; it is right next I-10, so expect a fair amount of highway noise, even the room a/c could not drown it out. Although the room was clean, the carpet had seen better days. I would probably pick a different Marriot property next time but this was ok for one night.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marianne R, Front Desk at Courtyard by Marriott El Paso Airport, responded to this review, April 22, 2014
Thank you for posting your comments through Trip Advisor about the Courtyard El Paso Airport. Your review is greatly appreciated. I’m sorry to hear your room was noisy, we would be more than happy to put you in a room away from the highway on your next stay to assure you have a more pleasant stay. I also want to thank you for mentioning that our “check in was fast, the property and room clean, cafe in the lobby was good enough for breakfast”. We work hard to ensure our lobby is inviting and that our food is exceptional. We hope to see you again soon.
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Washington
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 28, 2014

I had a very late flight coming in to El Paso so I stayed at the Courtyard because they were so close to the airport and a very good price. I arrived at 3am and called for a shuttle and they were there within 5 minutes. They were very sympathetic to my long day and offered to take me to grab a bite to eat. Check in took about 30 seconds. During my stay, every time I passed the front desk they were smiling and friendly and asked how everything was. Sometimes that can be annoying but in this case it seemed very genuine. Once you left the parking lot, you made two tuns and were on I-10. My room was next to the highway and by turning on the fan, you could block out the sound of the traffic. My only complaint is the little cafe seemed to only be open in the morning. After long days I could have used a quick bite then up to my room. The hallways and elevators seemed a little worn but my room was very nice. I would stay here again.

Stayed March 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marianne R, Front Desk Supervisor at Courtyard by Marriott El Paso Airport, responded to this review, April 9, 2014
Thank you for posting your comments through Trip Advisor about the Courtyard El Paso Airport. Your review is greatly appreciated. We will soon be undergoing a renovation in our hotel that should minimize the amount of noise coming from the highway. I also want to thank you for mentioning that our “front desk were smiling and friendly”. They really appreciate positive comments such as yours. Thank you for being a guest of ours. We hope you see you soon.
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Indialantic, FL
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 11, 2014

There are probably a lot more pros than cons. First the cons: The rooms are clean. The hotel is located near the airport. Plenty of restaurants nearby. The staff is extremely friendly. The lobby is extremely nice with large screen TVs. And there's a courtesy van available to the guests. The only cons I can mention are: The thermostat doesn't keep the room very warm. The bathroom is small. And no continental breakfast. Overall, worth the price.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marianne R, General Manager at Courtyard by Marriott El Paso Airport, responded to this review, April 9, 2014
Thank you for posting your comments through Trip Advisor about the Courtyard El Paso Airport. Your review is greatly appreciated. We have looked into the thermostat issue. I also want to thank you for mentioning our “extremely friendly staff”. They really enjoy reading positive comments such as yours. Thank you for being a guest of ours. We hope you see you soon.
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San Antonio, Texas
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 26, 2014

This was one of the better Courtyard hotels we have stayed in - very clean, lobby in excellent condition, close to restaurants and the airport. The only negative to the location was that there were no restaurants within walking distance - many within a short drive however. The parking lot was adequate but we were towing a trailer - ok to park during our stay but if they were full we would have had difficulty parking - not a good place for oversized vehicles. The staff was very friendly and accommodating. Room had good amenities - note that there is a small freezer compartment in the mini-fridge - I missed that, it's a nice thing to have when traveling.

Room Tip: Stay away from the freeway - noise grows as you get closer to I-10. There are a few rooms with balc...
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marianne R, General Manager at Courtyard by Marriott El Paso Airport, responded to this review, February 28, 2014
Thank you for taking a moment to share your experience about the Courtyard through Trip Advisor website. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our property in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott El Paso Airport

Address: 6610 International Road, El Paso, TX 79925
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in El Paso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott El Paso Airport 3*
Reservation Options:
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Also Known As:
Courtyard By Marriott El Paso Airport Hotel El Paso
El Paso Courtyard
El Paso Marriott
Courtyard El Paso Airport

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