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“Pleasantly Surprised” 5 of 5 stars
Review of Doubletree Hotel El Paso Downtown/City Center

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Doubletree Hotel El Paso Downtown/City Center
3.5 of 5 Hotel   |   600 N. El Paso Street, El Paso, TX 79901   |  
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Alfresco Friday Package
Ranked #17 of 78 hotels in El Paso
Bristol, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Pleasantly Surprised”
5 of 5 stars Reviewed December 15, 2012

Was there with my children. Hotel was clean and staff was friendly....which is expected of a Doubletree. For dinner, went to the 7th floor terrace and ordered a pizza for the children and myself. Was expecting a typical hotel pizza, but was pleasantly surprised with the amazing pizza we received. For such a good pizza, it was very reasonable in price, and my children really enjoyed it! .

Room Tip: Ask to stay on the 7th floor, with a balcony to overlook the pool.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review, December 27, 2012
Thank you for takint time to review us. The pizzas are one of my favorites items on the menu! definitely some of the better pizzas in town. We hope to see you back here soon. Happy Holidays.
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338 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Greenwood, Delaware, United States
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 30, 2012

I stayed at this hotel for a work conference in November 2012. It was clean and nice, but in a location that doesn't really have a lot going on around it. I was shocked to walk around at night and not see hardly a single car or person. So it was perfect for work, not perfect if you're visiting El Paso as a tourist.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review, December 12, 2012
Thank you for taking time out of your day to review us. We truly appreciate your feedback. Thank you once again.
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New Mexico
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 25, 2012

We stayed at the Doubletree Downtown El Paso on Saturday, November 24. The staff was helpful, but when we arrived at 4 pm, they told us there were no rooms available because a big group had just checked out. That was disappointing. Then, after the football game, we went back to the hotel. The restaurant was good. The menu listed several seasonal items. We asked the waitress if one was available, and she had no idea why we would ask- but was nice about it.
Back in the room, we could hear loud music playing due to a wedding reception on the top floor. It stopped at 12:50 AM. Also keep in mind that this hotel, though very nice, is right next to a major highway. Bring earplugs because you will hear highway noise, and there is no fan in the bathroom to turn on to make white noise to cover up the other noise.

Room Tip: If morning sun bothers you, ask for a room that faces west.
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Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review, December 12, 2012
We appreciate you taking time to fill out a review for us. Thank you and we look forward to seeing you again.
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Albuquerque
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 24, 2012

When we got up to our room I noticed stains on the chair and ottoman. I inspected the sheets and saw mascara stains. We asked for a different room and the second room had stains all over the chair and ottoman. They need to shampoo the chairs in every room it seems. There was a questionable stain on the lamp shade that looked like blood. The shower was old and the caulking was stained a rusty color. On a positive note the bed was very comfortable

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review, November 27, 2012
Thank you so much for your feedback and please accept my sincere apologies that your experience was less that top notch. Any feedback we receive helps to make us better. I would love to have you come back and give us another chance to prove that this is not usual for our hotel. Do not hesitate to contact me directly at eric.jimenez@hilton.com if you might reconsider staying with us again in the future so I can ensure you a more comfortable stay.

Warm regards,

Eric Jimenez
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Natchitoches, LA
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 9, 2012 via mobile

Great service by front desk and shuttle drivers. The property is conveniently located to the convention center and downtown area. Comfortable beds, nice shower streams, and great suggestions for local places to eat!

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sutherland, Nebraska
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 9, 2012

The staff at the Doubletree in El Paso is second to none! I traveled on crutches this trip and it made getting around very difficult. The Doubletree did everything possible to make my stay easier. Gilbert the shuttle driver is to be especially commended. This was my first visit to El Paso and I hope to come back one day on a leisure visit. The convenient room service menu, an accessible room near the elevator and the proximity to the conference center are all pluses.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 5, 2012

The hotel is clean and the staff are friendly. The M Cafe is extremely limited in what they offer and is way over prized ($9 for a small bowl of fruit and yoplait yogurt!).
I stayed during the week of Halloween and was traveling for work. There was a techno party happening just outside the hotel and I could feel the bass in my room. The other guests were extremely loud (and the walls are thin) so I could hear screaming and banging until 3am. Not exactly conducive to business travel.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Doubletree Hotel El Paso Downtown/City Center

Address: 600 N. El Paso Street, El Paso, TX 79901
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in El Paso
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree Hotel El Paso Downtown/City Center 3.5*
Reservation Options:
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Also Known As:
Doubletree Hotel El Paso Downtown/City El Paso

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