I checked in to this hotel late Saturday night. The receptionist who checked me in was very rude, unprofessional, and didn't seem at all happy when he checked me in. If I knew before hand that I was going to be treated with so much disrespect, I would have cancelled my reservation and stayed somewhere else. I didn't get to see his name tag so I'm not sure of his name, but he was the one who checked me in around 2:30am or so. He slammed a paper I had to sign on the desk and told me to sign it. He just slammed it there very rudely. I was too tired to say anything I just ignored him and went straight to my room. He didn't look happy being there at all and I don't believe people like him should be hired to work at hotels!!! The room was nice and the breakfast was decent, too bad the customer service that night was horrible. I will not be staying at this hotel again and I'll assure my friends and family to never come here, I'm sure we can get more respect and our business will be appreciated elsewhere.
- Official Description (provided by the hotel):
- Beautiful Suites,on the West Side of El Paso,rooms with a lovely view of the city.Experience the comfort of a lovely suite,we have King and Queen suites,and a sofa sleeper in all rooms.Plus free wireless, free full breakfast, business center,meeting room,swimming pool and hot tub.We also provide Jacuzzi Suites,with all ammeneties.Close to Utep, Outlet mall,Sunland Park Mall,Race track and Casino.Nearby restaurants and Starbucks. ... more less
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