I've stayed at this hotel on many occasions. The staff is usually quite friendly and helpful which was the case on my last visit. However, the key to the room didn't work. The front desk clerk had to leave the lobby and lock up to see why the key wouldn't work. She was suppose to bring us another key, but never did. That meant we were basically confined to our room for the night or only one person could leave. On top of that, the toilet didn't flush properly. I've never received service like this from this establishment. Hopefully, it is not a sample of the type of service to be expected in the future.