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“Clean and quiet” 4 of 5 stars
Review of Holiday Inn Little Rock-Airport-Conf Ctr

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Holiday Inn Little Rock-Airport-Conf Ctr
3.0 of 5 Hotel   |   3201 Bankhead Dr., PO Box 95040, Little Rock, AR 72206   |  
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Ranked #18 of 56 hotels in Little Rock
Ottumwa
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“Clean and quiet”
4 of 5 stars Reviewed March 24, 2013

I usually stay next door at the HIE, but due to weather problems, it was fully booked, so I was directed to this hotel. The rooms are definitely nicer than the ones next door, but breakfast is not included, and the continental breakfast I purchased was very disappointing. Other than the disappointing breakfast, this is a very clean and quiet hotel with friendly staff.

Stayed March 2013, traveled with family
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114 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Danish first
  • English first
  • Any
English first
California, USA
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 14, 2013

Great place to stay with excellent access to the airport. The staff has always been extremely helpful and provided any assistance I have required. The rooms are quiet, beds are comfortable and everything was quite nice.

Stayed March 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mountain Home, Arkansas
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 6, 2013

I stayed here on 2/18 and 2/28 2013 both nights it was a very pleasant stay.The building and rooms are very clean and quiet and all the employees went out of their way to be as helpful as possible.There is nothing like a friendly smile after a long unpleasant flight. I dealt with Rachelle Moore and i dont think you could find anybody as professional and friendly as she was. Bostons was a nice touch. its a good place to eat and relax. I will always stay here when i have to fly out of Little Rock. Thanks for the hospitality!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jewelljane, Director of Sales at Holiday Inn Little Rock-Airport-Conf Ctr, responded to this review, March 8, 2013
And thank YOU for your comments! Repeat business is our best indicator of our service level.
Rachelle Moore is one of our Sales Managers, and you are right about her...she genuinely cares about our customers and truly wants their stay here to be the best. I cannot wait until she has a chance to read your review as I don't think she gets mentioned nearly as often as she should.
I hope you will let us know the next time you are making your reservation - we'll look forward to it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeland, Florida
Top Contributor
78 reviews 78 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed February 12, 2013

Since the HIE across the parking lot is under renovation, I thought I would just stay at the HI ... I don't know that i got a good deal. First of all, the place is noisy, lots of echo every time a door slams shut because of the way it is built and laid out I get up early and work ling hours, got back to my room at 4 pm and they weren't anywhere near with housekeeping to come take care of it, had to call the front desk and complain about it. When someone finally came over, she said: 'well I had 25 rooms to do today' ... and while I feel for her, WHEN DID THAT BECOME THE CUSTOMER'S PROBLEM? They have it all backwards here ... Everybody seems to move at a slower pace.
They have a concierge lounge for Priority Club members which is supposed to open at 6 pm for snacks and refreshments, last night I got there at 6:10 and the hostess was not there, came in about 5 minutes later ... the noise levels in this place are ridiculous, work being done after 4 or 5 pm, you can hear drills and saws (and of course the slamming doors) when all you are trying to do is unwind after a long day at work. The AC unit (built into the ceiling is rather loud so I shut it off. The place is old but has been renovated.
Would I come back to this place? NOT!

Room Tip: away from the indoor courtyard and make sure to demand that your room is done early
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jewelljane, Director of Sales at Holiday Inn Little Rock-Airport-Conf Ctr, responded to this review, February 14, 2013
I have been sitting here at the keyboard for a little while now trying to put into words how I feel about your comments. The first thing that I know is that I am so sorry you did not enjoy your stay with us and I want to apologize to you. We just never want our guests to experience anything less than a perfect stay. You are correct that we have been renovated, in fact our owners spent a lot of money and gave us a perfect hotel to work in. So your unexpected experience lies with our service and employees which is so disappointing. I must say that normally they are so "on top" and give more than 100%. Thank goodness you do enjoy staying at our sister hotel next door and in reading your other reviews I see that you do enjoy our restaurant "Boston's". Perhaps when you have a moment or two you can give us a call so we can get more details on your stay and we want to make it up to you.

I'll tell you for sure you have put us on our toes. Great service has always been our key and we will immediately work on getting that back in every department. Thank you for sharing.
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MALVERN
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed January 30, 2013 via mobile

This hotel was very pretty. The room was nice, only inconvenient thing was there was no microwave or refrigerator in the room. However I am sure if I asked for one I would have been accommodated. The staff was quite friendly and I was pleased with the cleanliness of my room.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Francisco, California
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 25, 2013

I've stayed here several times and the highlight is the proximity to LIT airport. Rooms are a bit old but they are clean and the beds are good. Make sure you ask for a room that faces the back of the property as this on the opposite side from the freeway and much quieter. It also allows you to park very close to your room! Also, avoid inside facing rooms as they have sliding glass doors that face a banquet area that is noisy and frequently in use. As for food and drink, you have Boston's inside the hotel (good food, fair price) or Waffle House (poor man's IHOP). Don't take somebody here trying to impress them but it's a safe and convenient haven for the business traveler.

Room Tip: 4th floor or above to avoid convention noise, south side opposite freeway is quieter and has parking...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Little Rock-Airport-Conf Ctr, responded to this review, February 16, 2013
Dear Me_Never_Home,

Thank you for your feedback regarding your recent visit at our hotel. Please accept my apologies for falling short of your expectations on some aspects of your stay. Please be assured that all your comments will be looked into and actions will be taken accordingly. Your review will be used to consider improvements needed and I hope that you can give us a chance to show what we have done.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 14, 2013 via mobile

Completely disagree with previous traveller who stayed on Christmas night. I stayed here that same night due to having a flight the next morning. Winter precipitation started Christmas morning. So, what the previous traveller calls rain was really a wintery mix. Traveling to other locations for food would have been irresponsible of the hotel in my mind. Staff seemed to handle the influx of travelers well. I saved money by parking my car at the hotel for only $10! Shuttle driver was super friendly and handled the 9" snow very well. Got us safely to the airport. Acting manager said she had come in because the manager couldn't make it to the hotel. Morning of my flight, I saw this same acting manager go outside to help a mother and daughter walk up the hill in the icy snow to get to the shuttle. This mother and daughter weren't even staying at this hotel but the Express down the hill. I say great job Holiday Inn. Previous traveller sounds a bit spoiled to me.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Little Rock-Airport-Conf Ctr

Address: 3201 Bankhead Dr., PO Box 95040, Little Rock, AR 72206
Phone Number:
Location: United States > Arkansas > Little Rock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Business Hotel in Little Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Little Rock-Airport-Conf Ctr 3*
Official Description (provided by the hotel):
We welcome you to Little Rock's beautiful, all new hotel - Holiday Inn Airport Conference Center. From the lush landscaping garden area curbside to the 32' plasma HDTVs in the rooms, your experience will be phenomenal. This new Little Rock hotel is located 1 mile from the airport with free shuttle, 5 minutes from downtown Little Rock, President Clinton Library and River Market. Wireless & wired free high-speed Internet is available. Enjoy our executive and business level rooms, outdoor pool, fitness center, business center and atrium. Our staff is trained in ADA facilities with Opening Doors certification. Grab a bite at Boston's restaurant & sports bar or the AV8 Cafe, Parking is free. We are close to Alltel arena, IMAX and Toltec Mounds. Our friendly employees take a special interest in our guests' comfort. We offer a large amount of meeting space with the meetings promise of Holiday Inns. Our certified sales experts have been in the hotel business for years, insuring that your meeting, reunion and/or reception will be a true success, without surprises. Opened as all new in May of 2008 after a multi-million dollar 1 1/2 year reconstruction, we are a popular meeting favorite among the Little Rock hotels. ... more   less 
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Also Known As:
Holiday Inn Little Rock / Airport / Hotel Little Rock
Little Rock Holiday Inn

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