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“Very Nice Personnel” 4 of 5 stars
Review of Holiday Inn Little Rock-Airport-Conf Ctr

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Holiday Inn Little Rock-Airport-Conf Ctr
3.0 of 5 Hotel   |   3201 Bankhead Dr., PO Box 95040, Little Rock, AR 72206   |  
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Ranked #18 of 56 hotels in Little Rock
Casablanca, Morocco
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
“Very Nice Personnel”
4 of 5 stars Reviewed December 28, 2012

I almost always stay here when returning from R&R overseas. I really like all the people who work here, they are very nice. The 2 drivers always provide 1st class service. I always have an early flight, so I do not know about the breakfast. I have never had housekeeping come by to clean, but they are always so nice to me when I am going to and from my room. Room service is fast and dependable, I like the way (Some People May Not Like It) they add the tip to the bill already, that is the service charge. I am a return customer and will continue to be. The bed is extremely comfortable and the amenities in the bathroom are very good. They are not stingy on coffee in the room either there is always 6-8 K Cups for the Kurig. Television has plenty of channels and the WiFi worked well with Skype. If you are flying out of Little Rock early I would defiantly stay here and save the early morning drive to Little Rock, it is well worth the money!

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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114 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Danish first
  • English first
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English first
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 17, 2012

Anytime we have to fly out of Little Rock we always stay here, partly because it is close to the airport and they have free shuttle, but also because everyone is friendly and willing to help. The resturant is pretty good for a hotel and our rooms have always been very nice. Our last stay here was the night before flying out for Kauai, gone for two weeks and we got back the front desk actually remembered us and wanted to know how our trip had been. Like I said earlier staff has always been very friendly.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shreveport, Louisiana
Top Contributor
111 reviews 111 reviews
45 hotel reviews
Reviews in 40 cities Reviews in 40 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 22, 2012

I was here for a conference and it was nice. I have to say, the place is very odd. You have to see it to understand what I am talking about but that doesn't mean it is not a nice place. I would probably stay there again if I had to. I am a Hilton Honors guy, I just am. That doesn't guarantee anything if you read my other post but in general, I am always pleased. Room was nice and clean. Couple of hairs in the restroom, just can't stand that. There are no excuses in my book when it comes to that. Good conference and overall good experience. Would stay here again.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costa Mesa, California, United States
1 review
5 of 5 stars Reviewed October 9, 2012

Myself and 3 family members were in LittleRock from California and Georgia for a funeral. I chose the Holiday Inn Conference Center based on the photos and reviews. I was NOT disappointed! We all were please with the accomidations and very friendly staff, including the shuttle drivers. Our double room was exactly as the picture showed! The restruants have a healthy menu and are resonably priced.
The conference center is very impressive. Beautiful and spacious. Made us feel like we were at one of our timeshares! This was the next best thing.
Will visit the Holiday Inn Conference Center again!

Room Tip: what more can I say? Very quiet area and close to elevator for my 80 year old mom.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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jewelljane, Director of Sales at Holiday Inn Little Rock-Airport-Conf Ctr, responded to this review, October 11, 2012
At a time in your life that was so emotional and heartbreaking it was so very kind of you to think of our hotel and make your lovely comments. Your words ring true to our goal as a true Southern Hospitality leader, we want you to feel like you are at home here and I it sounds like you did. We do hope that you will return soon and give us a chance to sit and chat with you about our upcoming new service ideas to make our hotel even better. Thank you for your business and thank you for your comments. Words like yours are what give our staff that extra boost in the morning, and we always share the genuine compliments with the entire team.
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Keller, TX
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 17, 2012

I have stayed here several times and are always glad to her this hotel on our way back home. Location is super convenient right off of 440 and close to the airport but I have never heard a plane. Rooms are clean and seem to have been updated in the past several years. Bathroom is average size with good towels. We always eat at the Boston's restaurant on site. For a one night stay this hotel cannot be beat for its value. I sure we will be back.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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jewelljane, Director of Sales at Holiday Inn Little Rock-Airport-Conf Ctr, responded to this review, August 20, 2012
It just makes our hearts sing when we hear from our repeat customers. Thank you for recognizing that the total Rebuild of this hotel was so complete. We feel like we are working in a new facility, and it feels so good that it makes all of the employees just happy to come to work.

Being an airport hotel we do sometimes get the question "can you hear the planes?" so perhaps that is common in other cities, but we are fortunate to never receive that complaint.

Again, thank you for your repeat business - we will continue to live up to your expectations.
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A TripAdvisor Member
3 of 5 stars Reviewed August 14, 2012

The quality was pretty much what I expected, decent. The only blip was that I had reserved a room with a king size bed and I received 2 doubles instead. When I went back to the front desk I was told that when I book with Expedia that there is no guarentee I will get what I booked online, which I thought was a little odd. The front desk clerk acted like he was doing me a huge favor by finding me a king size bed and telling me I was lucky, there was only one left, and I was thinking, Yes, because that's the room I reserved. Anyhow, other than that it was fine, the in-hotel restaurant was pretty good.

  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with cheaprooms.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Top Contributor
73 reviews 73 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed July 27, 2012

The hotel is very close to the airport, which was the main reason for booking this hotel. We stayed at the hotel for 10 days.
The atrium area is large and cavernous. The colors are very beige and bland. The rooms are adequate, clean and decently appointed.
The AC in our first room did not work and froze up.We were moved to a different room the next day. After settling into the new room we discovered that the bathroom sink did not drain. I called it into the front desk in the morning. It took a second call several hours later to request that the sink get fixed. The maintenance man took care of it immediately after the second call to the front desk.
The next day the toilet wouldnt flush. Again, I called in the morning. I returned at 1pm. Upon returning I found a "Do Not Disturb" sign on the door. I didnt place the sign on the door. The room was not cleaned and the toilet was not fixed. I walked to the front desk and they had no knowledge of my call about the toilet. They said that there was alot of outside maintenance going on and that was probably why it had not been fixed. The maintenance man ( I think his name is Edward) arrived and promptly fixed the chain that had come off the flusher. The room was also cleaned around the same time.
On Saturday my husband and I were out touring for the day. We returned around 4 pm and found another "Do Not Disturb" sign on our door and an un-made up room. We took the 2 extra signs to the front desk. The front desk staff told us that housekeeping had left for the day and about all they could do was get us towels. I told them that I surmissed someone in housekeeping was placing the signs on rooms that they didnt want to clean, since they were probably the only staff with access to door signs. They apologized and said that they would make sure the room was cleaned the following day. The room was cleaned the following day but the housekeeper didnt leave towels. On one of the other days she didnt leave throw away coffee cups. I would have disregarded these issues but there seemed to be one blooper after another at this hotel.
We were on the concierge level and had breakfast in the lounge during the week. The attendant in the lounge was wonderful. She was friendly and helpful.She was very welcoming ! The selections were very sparse. We were told that we could eat at the buffet in the atrium on the weekend. We found the buffet to be sorely lacking in variety. The service to refill food was very slow. We waited for sometime for them to refill the buffet and finally opted for cereal and fruit. Our second visit to the buffet on Sunday was a bit better.
The pool area is also lacking. It is a tiny pool.
We also found a very odd smell in the hallway on the concierge floor.
I don't think my husband will opt to stay at this hotel again when in Little Rock, as there were just too many things that went wrong during our stay.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jewelljane, Director of Sales at Holiday Inn Little Rock-Airport-Conf Ctr, responded to this review, July 30, 2012
After reading several great reviews about our hotel, I was really saddened to find that you had the experience that you did while staying with us. As the Director of Sales for this terrific hotel, I am always interested in getting the reactions of our guests as they leave. Repeat business is a huge part of our success, and learning that your husband might not return is something I would want to work on. I hope that he will call me or our General Manager and give us a second chance. We will make sure everything is as it should be with our housekeeping department. I can tell you that our Executive Housekeeper was really upset when we let her read your comments. She runs a tight ship and cannot figure out how this happened. She is a proud supervisor and runs her department like as if it is her home. We are family here and want you to feel like family as well. I was glad to read that there were some parts of your stay that went well
...perhaps those good parts will allow us to chat with you personally and get to the heart of the situation. Thank you
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Additional Information about Holiday Inn Little Rock-Airport-Conf Ctr

Address: 3201 Bankhead Dr., PO Box 95040, Little Rock, AR 72206
Phone Number:
Location: United States > Arkansas > Little Rock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Business Hotel in Little Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Little Rock-Airport-Conf Ctr 3*
Official Description (provided by the hotel):
We welcome you to Little Rock's beautiful, all new hotel - Holiday Inn Airport Conference Center. From the lush landscaping garden area curbside to the 32' plasma HDTVs in the rooms, your experience will be phenomenal. This new Little Rock hotel is located 1 mile from the airport with free shuttle, 5 minutes from downtown Little Rock, President Clinton Library and River Market. Wireless & wired free high-speed Internet is available. Enjoy our executive and business level rooms, outdoor pool, fitness center, business center and atrium. Our staff is trained in ADA facilities with Opening Doors certification. Grab a bite at Boston's restaurant & sports bar or the AV8 Cafe, Parking is free. We are close to Alltel arena, IMAX and Toltec Mounds. Our friendly employees take a special interest in our guests' comfort. We offer a large amount of meeting space with the meetings promise of Holiday Inns. Our certified sales experts have been in the hotel business for years, insuring that your meeting, reunion and/or reception will be a true success, without surprises. Opened as all new in May of 2008 after a multi-million dollar 1 1/2 year reconstruction, we are a popular meeting favorite among the Little Rock hotels. ... more   less 
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Also Known As:
Holiday Inn Little Rock / Airport / Hotel Little Rock
Little Rock Holiday Inn

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