My wife and I take elective stays in Little Rock as a way of resting together on the weekends. By my work I travel all over the world and am able to experience fine hotels in many contries and cities on six continents. Our recent stay at the Capital was unsurpassed. Every employee sought our comfort, our peace and our well-being. Both the Capital Bar and Ashley's (the internal restaurant) are superb. It is the total package, the way all the well-trained employees work together in this elegant surrounding, that impresses so much. And all this in a newly-rennovated and elegant historic building. In the state of Arkansas, the Capital is in a class by itself and from a world perspective, the Capital is at the highest level of hotel service. And I know of nowhere one can find this highest level at such a low price. WIth high ceilings and beautiful, restful decor, the Capital is a perfect place to gain a new lease on the upcoming week.

The renovation of the Capital Hotel is Perfection at its best. From personalized arrival bypassing check-in to every amenity ever seen in a hotel room, it was flawless. Deserving of the Top Trip Advisor Rating.

We just returned from an overnight stay at The Capital Hotel. This was our first overnight stay. (We have been to eat/drinks there before.) It was a very relaxing evening and morning. We took advantage of one of the packages--"Meet Me At The Capital" for our 33rd anniversary. From the minute the valet took our car to the minute the valet closed the car door as we departed, we felt spoiled and appreciated as guests. Service was prompt and friendly. The little extras--closet lights coming on when the door was opened, morning newspaper in a cloth bag on the door in the morning, fresh orchids in the room seating area and bath, bed turn down, etc.--made the stay very relaxing and reminded us that Arkansas does have class!
Our meal at The Capital Bar and Grill was delicious. We had breakfast room service, which arrived on time and still very warm. A wonderful stay in a gem of a hotel!

The best thing about this hotel was the decor and the features in the room. However, the service was terribly lacking during my stay. I arrived at the hotel at 6pm on a weekday and there was no doorman to great me, open the door for me, or help me with my bags. It was totally self-service all the way. Upon entering an older woman ran over and asked me if I was checking in, I stated yes and told her I needed valet service for my rental vehicle parked out front and there was no valet attendant at the door like a full-service hotel. She apologized and proceeded with my checkin and didn't even bother to give me a valet ticket like most hotels do nor did she explain the process for receiving breakfast as part of my package rate. When I got to the room, I opened the door and was pleasantly suprised with the decor, however, the room was freezing cold and there was no switch to turn off the AC on the digital thermostat. After freezing for a while I got frustrated and called the operator who connected me to guest services who seemed pretty clueless as to how to fix the problem. I asked to speak with the manager and was put on hold for several minutes at which time I hung up and called back and told the rep I wanted the MOD to call me back at once to resolve my issues. The MOD called me back rather quickly and took steps to address my issues, however, I felt his attitude and tone were very condescending and instead of taking responsibility for the poor service he chose to make excuses for it. While the hotel is nice, it does have shortcomings which you should be aware of.