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“Can't recommend enough” 5 of 5 stars
Review of Residence Inn Little Rock

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Residence Inn Little Rock
3.0 of 5 Hotel   |   1401 South Shackleford Road, Little Rock, AR 72211   |  
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Free Parking
Ranked #4 of 56 hotels in Little Rock
salt lake city
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Can't recommend enough”
5 of 5 stars Reviewed June 28, 2013

My husband and I stayed here for 4 weeks with our baby for work and we had such a great experience.
The staff were so friendly and helpful, going above and beyond to help, the housekeepers learnt our baby's schedule within the first 2 days and knew when to knock or not, the front desk staff happily gave us room key after room key because I kept forgetting them.
Overall it was a wonderful stay, the room was perfect for us with a full separate room for the baby to sleep while could sit and watch tv in the other room.
A couple of little things I loved, were that the shampoo and conditioner they give you is Paul Mitchell. And they have dinners 4 nights a week! Oh and the pool, we LIVED in the pool.
Even though it was a busy work trip we felt like we were on vacation!
Loved it.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph G, General Manager at Residence Inn Little Rock, responded to this review, July 23, 2013
Dear Ramona Flowers, Thank you for taking the time to write a review about your stay with us at Residence Inn Little Rock. We're glad you and your family stayed with us and enjoyed your visit. It’s also nice to hear that you felt that your business trip was a vacation. We appreciate your compliments and hope you’ll visit our great city of Little Rock again. Sincerely, Joseph Gonzales, General Manager
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155 people have reviewed this hotel

Traveler rating
    99
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    13
    8
    4
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50
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Little Rock, Arkansas
1 review
5 of 5 stars Reviewed June 20, 2013

My company has brought me to the big city,yes i call Little Rock a big city, i am from a small town so i didn't know what to expect from city life. I have stayed in different hotels in Little Rock but they just wasn't for me. Since staying at the Residence Inn, i have found where i will stay when in town. The staff is very helpful an sincere. Chef Johnnie cooks great meals an keeps me laughing.I work nights, sleep during the day, so the cleaning staff worked with me on that. Overall i am pleased. B.York

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph G, General Manager at Residence Inn Little Rock, responded to this review, June 22, 2013
Dear Mr. York,

Thank you for taking time out of your busy day to write such a wonderful review about your stay with us at Residence Inn Little Rock. We're very glad to have had you as our guest, and we're pleased you have found a home away from home. I'm glad you enjoyed Chef Johnnie's wonderful personality and can only hope that you'll experience more dedicated and positive associates like her in your travels. We welcome you to visit us again soon as we hope to provide another exceptional experience. Sincerely, Joseph Gonzales, General Manager
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Wichita, Kansas
Top Contributor
64 reviews 64 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 20, 2013

It looks nice but being next to a hospital many are long term guests that bring their pets. The hallways and the elevator smells like animals.

The room was just okay. Terrible pillows, a coffee pot that does not fit the coffee maker. The juice machine does not work.

Here is the killer for me.... The staff feeds feral cats!!!

I do not recommend the hotel!

Room Tip: 4th floor!
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph G, Manager at Residence Inn Little Rock, responded to this review, June 21, 2013
Dear Rick,

Thank you for your review. We’re happy to have had you stay with us while visiting Little Rock. Please accept my apology for the juice machine and coffee pot issues during your stay. We always strive to provide our guests with the best possible experience. Our immediate training sessions will resolve these issues, and I will work with you to achieve your satisfaction with our hotel. We welcome you to come and stay with us again, as we hope to provide a more positive experience next time. Kind regards, Joseph Gonzales General Manager
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Marshalltown, Iowa
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 16, 2013

We were impressed and surprised with the services provided. We took advantage of breakfasts and suppers. Johnny was great. She made us feel at home. Her humor and attitude was engaging and relaxing. She was helpful with info and opinions about Little Rock. We checked out several sites we would not have known with out her input. She kept me in bacon and sausage every morning. The facilities were under construction at the time, but it was a minor inconvenience. We enjoyed the pool and the room was great. We will recommend it to all our friends. Brad Etter

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph G, Manager at Residence Inn Little Rock, responded to this review, June 18, 2013
Dear Brad,

We appreciate hearing from you and receiving your kind review. I'm glad your visit with us was enjoyable and that you liked our guest room and pool. I'll let Johnny know of your kind words about her attitude and humor, and I'll give her a special commendation in appreciation. If your travels bring you back to our area, please come and visit us again. We look forward to seeing you again soon. Sincerely, Joseph Gonzales, General Manager
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Charlotte, North Carolina
1 review
4 of 5 stars Reviewed June 13, 2013

Overall, my stay at the Residence Inn Little Rock was excellent. The property was very nice and convenient to my place of work, and the staff was exceedingly friendly and eager to help. Johnnie from the breakfast staff was superb and always had a positive attitude and seemed genuinely happy to be working (and on top of that the continental breakfast was delicious... especially the taters!) The one complaint I had throughout my stay was that my room was not cleaned for two consecutive days. On one of the days, I informed the front desk that my room was not cleaned, but it was not completed and so I had to ask a second time. In the end the task was completed but still an unnecessary hassle, but the rooms are superb and the beds especially comfortable!
I loved my time at the Residence Inn and would definitely recommend to anyone staying an extended period of time in Little Rock.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph G, Manager at Residence Inn Little Rock, responded to this review, June 18, 2013
Dear Graham,

We appreciate your kind review. I'm glad you enjoyed your visit with us and all our friendly staff. I will let Johnnie know of your special mention of her and make sure she receives a special commendation for her outstanding service. I apologize for the cleaning issues. We're taking every step possible to ensure that all of our guests receive the best service and most comfortable stay possible. Our personal communications will resolve this issue, and I will work with you to achieve your satisfaction with our hotel. We want to keep you as our valued guest, and make your experiences with us pleasurable ones.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
1 review
5 of 5 stars Reviewed June 5, 2013

After long motor trips from south Florida to Little Rock, my family has always enjoyed staying at the Residence Inn. The staff and accommodations have
always been superb. The highlight of our visit has always been having our meals with Johnnie. She is refreshingly lovable and is ever-ready to fulfill
every-bodies' needs. We look forward with eager anticipation to see Johnnie in future visits. She is a vital asset to your staff and organization.

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas, United States
2 reviews
5 of 5 stars Reviewed May 30, 2013

I cannot say enough about the wonderful service and for the feeling of being a member of the family that I have had during my six months (Monday - Thursday) at the Residence Inn Little Rock. From the front desk staff including Veronica, to Johnnie that takes care of the dining area through to the maintenance guys that always greet me, I have had a great experience. Robert in management has went above and beyond to ensure that any special requests are met. He has provided prompt responses and wonderful service. Johnie greets everyone with a cheery hello and caring concern. You can't go wrong by staying here. This team will take great care of you!

Room Tip: Higher floors are quieter with less AC noise. If there for more than one night, request a room away...
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Residence Inn Little Rock

Address: 1401 South Shackleford Road, Little Rock, AR 72211
Phone Number:
Location: United States > Arkansas > Little Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Little Rock
#6 Family Hotel in Little Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Little Rock 3*
Official Description (provided by the hotel):
The Residence Inn by Marriott Little Rock recently completed a multi-million dollar renovation to enhance the stay experience and complement spaces for work, social and downtime. Ideal for one night or an extended stay, guests enjoy comfort and create their own routine in a suite that is more of an apartment than a hotel room, and offers the extra amenities to keep personal and business routines in synch with their normal lifestyle. The Gatehouse and all suites have been completely refreshed with the new Innovation design package that incorporates rich colors and textures throughout to give a warm and welcoming feeling. The public areas feature flexible, functional open spaces, and are located in the Gatehouse, the registration and community connection area for the hotel. Complimentary hot breakfast is served daily in the Gatehouse, as well as the free evening socials with food and beverage offered Monday through Thursday nights, including cookouts on the barbecue patio. The studio, one bedroom and two bedroom suites offer plush Marriott bedding, flexible workspace, complimentary high-speed internet and stylish bathrooms. The kitchen in each suite has new granite counter tops and stainless steel appliances that include full size dishwashers, stove and refrigerators. To complement the ability to cook, each suite is fully equipped with dishes, pots, pans, and utensils, and the hotel provides a free grocery shopping service for guests. ... more   less 
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Also Known As:
Residence Inn Little Rock Hotel Little Rock
Little Rock Residence Inn

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