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“Good experience” 4 of 5 stars
Review of Residence Inn Little Rock

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Residence Inn Little Rock
3.0 of 5 Hotel   |   1401 South Shackleford Road, Little Rock, AR 72211   |  
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Ranked #5 of 59 Hotels in Little Rock
Mansfield, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Good experience”
4 of 5 stars Reviewed March 26, 2013

Checked in today (3/26/13). Veronica (afternoon front desk person) took very good care of me. She upgraded me to a better room and helped me get my laundry moving with some quarters. Great experience. Haven't tried the food on site but a Krispy Kreme and Panera are within walking distance.
Only drawback: traffic turning out onto Shackelford road can be a little dicey.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph G, Manager at Residence Inn Little Rock, responded to this review, April 3, 2013
Dear Heath, Thank you for your review. We're glad you chose to stay with us at Residence Inn Little Rock, and we enjoyed having you as our guest. I appreciate your compliments about Veronica, and I'll make sure to give her a special commendation for her outstanding service. Please come and stay with us the next time you are in Little Rock!
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169 reviews from our community

Traveler rating
    104
    41
    13
    8
    3
See reviews for
54
14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Any
English first
West Milton, Ohio
Top Contributor
101 reviews 101 reviews
8 hotel reviews
Reviews in 34 cities Reviews in 34 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 24, 2013

We stayed 1 night while en route to DFW. It was spacious, clean, and the service was very good. Nice hot breakfast every morning too. We did not use a lot of the amenities (pool, grill, laundry) but might be nice for longer stay.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph G, Manager at Residence Inn Little Rock, responded to this review, March 26, 2013
Dear SfdbMD, Thank you for taking the time to write a review about your stay with us at Residence Inn Little Rock. We're glad you enjoyed your visit. I'm pleased you liked your comfortable suite as well as our complimentary hot breakfast. Please stop and see us again the next time you're in Little Rock. We look forward to your return. Sincerely, Joseph Gonzales
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1 review
4 of 5 stars Reviewed March 24, 2013 via mobile

The stay was great and Carolyn was a great help. We overslept and she kept breakfast open for us. The hotel is clean and very modernized and the service is great. The rooms are large and the bed is nice and comfortable. Over all we had a good time.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph G, Manager at Residence Inn Little Rock, responded to this review, March 26, 2013
Dear Applehelpr, Thank you for taking a moment out of your busy day and writing a nice review. We're delighted to have had you and your family stay with us at Residence Inn. We’re glad you found our large suites clean and comfortable. Thank you for highlighting Carolyn. I'll make sure she receives a special commendation for her outstanding work. I'm glad she made you feel well taken care of during your stay. Please stop and see us again the next time you're in Little Rock. We look forward to your return. Sincerely Joseph Gonzales.
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Dallas, Texas
Top Contributor
121 reviews 121 reviews
25 hotel reviews
Reviews in 38 cities Reviews in 38 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed March 22, 2013

Over the past 5 years, we had avoided the Residence Inn in Little Rock as the entire facility and staff had deteriorated. With a death in our family, we needed the space and decided to return. What a good decision. The facility has been remodeled and the staff have changed bringing fresh, helpful and gracious attitudes. Veronica, in particular, was most helpful. She arranged for our family to be in close proximity to each other during this difficult process. Throughout our stay, Veronica made herself available and was very helpful. The one thing that told me that this group of employees were gracious and compassionate was when we were leaving. A young man was pushing a laundry cart and we could tell he was a man with a mission. He had a lot to do that day. However, he noted we were leaving and thanked us for staying with them. We shared we had been in Little Rock for a funeral. He bowed his head briefly and looked up with a kind smile on his face and said, " We are sorry you had to come for that reason, but we are pleased you stayed with us". I've been in business a long time. You can't buy that kind of genuine compassion and caring. The Little Rock Residence Inn has made a come-back and turned a tired operation into a thriving concern. We are very appreciative of the staff being so helpful.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph G, Manager at Residence Inn Little Rock, responded to this review, March 26, 2013
Dcseny, Thank you for your recent review. We're glad you stayed with us at Residence Inn once again, but wish it could have been under different circumstances. I'm honored you liked our newly renovated hotel and found our staff gracious and compassionate. I'll make sure to let Veronica and Kevin know of your compliments and give them a special commendation for their outstanding service. We are grateful for your high recommendation to other viewers. Please stop and see us again the next time you're in town. Sincerely, Joseph Gonzales
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 13, 2013 via mobile

Carolyn's pulled pork was awesome!! Just the right amount of sweet. All personnel were friendly and kind upon arrival. The rooms are spacious with updated decor. Looking forward to continue using this hotel.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rilittlerock, Manager at Residence Inn Little Rock, responded to this review, March 19, 2013
Cnickes

Thank you for taking the time to write a nice review about your stay with us at Residence Inn Little Rock. We're delighted to know that you enjoyed your stay with us. I'm glad you enjoyed Carolyn's wonderful pulled pork and our kind hotel staff. We are grateful for your high recommendation to other viewers, and we look forward to seeing you soon. Sincerely, Joseph Gonzales, General Manager
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Little Rock, Arkansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2013

The Residence Inn at 1401 South Shackleford Rd in Little Rock, AR is a great place to stay. My wife was going to the UAMS Cancer Clinic and we stayed there most of 2012 and February and March of 2013.

At the front dest Veronica was fantastic in assisting us to check in . She is very friendly and remembered us on each visit. The assistant mangers were very helpful as well.

I have traveled all over the world and our room house keeper "Angie" was the best I've ever had. She is excellent and a friendly caretaker of the guest's room. My wife had special requests on our last two visits and Angie work with us to meet those request.

The hotel renovations made last year is fantastic. The staff at the hotel is very proactive in meeting quest needs.

Russell Vassar

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rilittlerock, Manager at Residence Inn Little Rock, responded to this review, March 19, 2013
Dear Mr. Vassar,

We're delighted to hear from you and receive such a wonderful review. It warms my heart to know that our staff was so welcoming and accommodating to you and your wife during a difficult visit to Little Rock. I'll make sure that Veronica and Angie each receive a special commendation for their excellent service and genuine customer care. If future travels bring you to the Little Rock area, (hopefully for a leisure trip), please stop and visit us.

Sincerely, Joseph Gonzales General Manager
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Trondheim, Norway
Top Contributor
224 reviews 224 reviews
68 hotel reviews
Reviews in 89 cities Reviews in 89 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed March 11, 2013 via mobile

We did not get the double queen room as promised but were compensated by getting two singles at a very nice rate. The room was excellent and sleep quality very good. Breakfast was excellent too. We really enjoyed our stay.

Stayed March 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rilittlerock, Manager at Residence Inn Little Rock, responded to this review, March 19, 2013
taarhaug

We’re happy to have had you stay with us while visiting Little Rock. Please accept my apology for not being able to meet you original request. I’m pleased to know that the staff resolved this to your satisfaction. I’m glad to hear that you enjoyed our breakfast and excellent room. If your future travels bring you to the Little Rock area again, please stop and visit us.

Sincerely, Joseph Gonzales General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Little Rock

Address: 1401 South Shackleford Road, Little Rock, AR 72211
Location: United States > Arkansas > Little Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Little Rock
#6 Family Hotel in Little Rock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Little Rock 3*
Number of rooms: 96
Official Description (provided by the hotel):
The Residence Inn by Marriott Little Rock recently completed a multi-million dollar renovation to enhance the stay experience and complement spaces for work, social and downtime. Ideal for one night or an extended stay, guests enjoy comfort and create their own routine in a suite that is more of an apartment than a hotel room, and offers the extra amenities to keep personal and business routines in synch with their normal lifestyle. The Gatehouse and all suites have been completely refreshed with the new Innovation design package that incorporates rich colors and textures throughout to give a warm and welcoming feeling. The public areas feature flexible, functional open spaces, and are located in the Gatehouse, the registration and community connection area for the hotel. Complimentary hot breakfast is served daily in the Gatehouse, as well as the free evening socials with food and beverage offered Monday through Thursday nights, including cookouts on the barbecue patio. The studio, one bedroom and two bedroom suites offer plush Marriott bedding, flexible workspace, complimentary high-speed internet and stylish bathrooms. The kitchen in each suite has new granite counter tops and stainless steel appliances that include full size dishwashers, stove and refrigerators. To complement the ability to cook, each suite is fully equipped with dishes, pots, pans, and utensils, and the hotel provides a free grocery shopping service for guests. ... more   less 
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Also Known As:
Residence Inn Little Rock Hotel Little Rock
Little Rock Residence Inn

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