1. Price was so reasonable even last minute - power outage and family had to move to a hotel Christmas night. Most of the city was in the same delimma due to 10 inches of snow and ice.
2. Staff was incredible - worked over and above even excellent service to make everyone's trying experience pleasant - most of the guests are in the same predicament.
3. In particular Veronica the front desk supervisor, robert the sales director , johnnie the woman who worked even on her vacation and made all meals for guests even though only breakfast was included, Tia one of the MANY attendants / housekeepers WERE INCREDIBLE. I wish I knew all of their names because there seriously was not one of the staff of this location who didn't go way beyond the call of duty and even invested their personal time to make the universal delimma pleasant and enjoyable for everyone.
4. I really cannot say enough about the quality of the rooms, cleanliness, price, staff. Simply one of the best experiences in a hotel all around we have had. Highly recommended.