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“Johnnie and Veronica Are Great Employees” 5 of 5 stars
Review of Residence Inn Little Rock

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Residence Inn Little Rock
3.0 of 5 Hotel   |   1401 South Shackleford Road, Little Rock, AR 72211   |  
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Ranked #5 of 57 hotels in Little Rock
Independence, Missouri
Top Contributor
93 reviews 93 reviews
21 hotel reviews
Reviews in 36 cities Reviews in 36 cities
66 helpful votes 66 helpful votes
“Johnnie and Veronica Are Great Employees”
5 of 5 stars Reviewed December 10, 2012

Checked in with Veronica who was most friendly and helpful. Then encountered Johnnie at breakfast and lite supper. Johnnie was great at directions and suggestions and a gem of an employee. Certainly enjoyed meeting both employees.

The room was very nice. We had a problem with the tub plug that was immediately addressed. The one thing I did not like was the AC/Heat Vent pointed directly at the bed. Nice HD tv with lots and lots of channels! Used the workout room with treadmill and free weights. One day there was no water in the water cooler.

The breakfasts were great! The Wednesday night pulled pork was great.

On the whole an very pleasant stay in Little Rock.

Room Tip: We stayed in section "B" away from the hospital and potential ER EMT vehicles arriving wit...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Residence Inn Little Rock, responded to this review, December 17, 2012
idemandthebest,
Thank you for your review and letting us know of your pleasant stay with us. We're glad you had a nice, comfortable visit, and we're delighted to know that you enjoyed our special staff. I'll make sure to let Veronica and Johnnie know of your kind compliments. Please plan to come and visit us again. We hope to see you soon.
Sincerely,
Joseph Gonzales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

159 people have reviewed this hotel

Traveler rating
    100
    35
    13
    8
    3
See reviews for
51
14
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56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Diamond Bar, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 6, 2012

We have stayed at hotels across the country (Ritz Carlton, Four Seasons, etc.) but this is by far the best experience we have had with hotel staff. The breakfast was delicious...always appropriately hot/cold, well presented and a wide variety. Ms. Carolyn Brown is a standout! She is the breakfast area maven extraordinaire! She kept the place immaculate and the food was plentiful. She made us feel like we were in her warm and inviting breakfast dining area. The rooms were very clean and well appointed. We overslept every morning because the beds were so comfortable. The front desk staff were so nice, efficient, very responsive and informative. They were great conversationalists during my late night trips to the front desk. The hotel is close to several eateries. I enjoyed sitting outside in the beautiful grassy area and just enjoying the sunshine. Our grandchildren played outside in the grass and on the basketball court. Really safe and quiet. Thank you!!!!.

Room Tip: Suites away from the elevator are quieter. Removing your personal items from the bed and putting th...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Residence Inn Little Rock, responded to this review, December 12, 2012
Evie91765,
Thank you for taking time out of your busy day to write such a wonderful review about your stay with us at Residence Inn Little Rock. We're delighted to hear of your pleasant stay with us, and we're glad you and your family enjoyed a special time together. I appreciate your compliments about Carolyn, and I'll make sure to give her a special commendation for her outstanding service. We loved having you as our guests, and we hope to see you again soon.
Sincerely,
Joseph Gonzales, General Manager
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Little Rock, Arkansas
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 28, 2012

I had the pleasure of meeting the Front Desk Supervisor at this location and she went out of her way to make sure that my family and I had a good stay at this hotel.

We had car trouble and the vehicle was a couple of hours late leaving the repair facility. I called the hotel to request a late checkout and this wonderful lady ( Veronica ) assured me this would not be a problem. We had to leave early because of an emergency and she did not try to make us pay for the extra night even though we had a reservation.

I travel a lot and have seen other people at other hotels only be concerned with the profit of the company. This staff person was more intrested in the well being of my family and our stay at their hotel.

I do recommend this location if you are ever in the Little Rock, Arkansas area.

Rickey

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Residence Inn Little Rock, responded to this review, December 2, 2012
Rickey T,
Thank you for taking a moment and writing a review about your experience with us at Residence Inn Little Rock. We're delighted to hear from you. I'm pleased to know that Veronica was her warm and friendly self as she assisted you and your family. Hope all is well. Please plan to come and see us again soon.

Sincerely,
Joseph Gonzales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 27, 2012

Check in staff are very friendly and helpful. Make sure you meet Jonnie, she prepares breakfast and the evening meal. She serves and takes good care of everyone who comes to eat, As a traveler you sometimes keep to yourself. Jonnie will make sure you get a warm greeting and friendly welcome. Sure makes you feel good.

Room Tip: Room was great
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Residence Inn Little Rock, responded to this review, December 2, 2012
bill n,
Thank you for writing a review about your stay with us at Residence Inn Little Rock. We're glad you chose to stay with us, and we're pleased you enjoyed your visit. Johnnie is very special. We greatly appreciate her friendly personality and enthusiasm so I'm glad you did too. I hope she was able to make your travels a little more pleasurable and less routine. Please plan to come and visit us again. Our breakfasts will still be delicious and Johnnie will be here to welcome you again.
Sincerely,
Joseph Gonzales, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cookeville, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 27, 2012

The night auditor went out of her way to make sure that everything went well. Thanks for a great, clean hotel. Beds are awesome, perfectly spotless rooms, plenty of good food. I have never had a bad experience at a Residence, and I would highly recommend this one

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Residence Inn Little Rock, responded to this review, December 2, 2012
matt m,
Thank you, Residence Inn fan! We're delighted to hear from you and receive such a wonderful review. I'm glad you enjoyed our hotel and staff. Thank you for highlighting our night auditor, Emy. I'll make sure she receives a special commendation for her outstanding work. I'm glad she made you feel well taken care of during your stay. Please come and visit us again soon.

Sincerely,
Joseph Gonzales, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 25, 2012

We had a lovely stay at this very clean and friendly hotel. Carolyn did a great job with breakfast on Thanksgiving Day. It is in a central location in Little Rock and it was close to the interstate. We are planning to stay here again next time we are in town to see our family.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Residence Inn Little Rock, responded to this review, November 29, 2012
Michelle K,
It's great to hear from you and receive such a nice review. We're pleased to hear that you had a pleasant stay with us, and we're glad you plan to return. I'll make sure to let Carolyn know of your compliments and give her a special commendation for her outstanding service. We look forward to your next visit.
Sincerely,
Joseph Gonzales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, Tennessee, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2012

We came to Little Rock for my husbands work for a few days and stayed in the Residence Inn Little Rock. We have 3 little kids and I am very picky about the hotels we stay in. I was so surprised by this hotel. It has been completely remodeled and extremely clean. The best part was their staff. Johnnie the dining area hostess is awesome. She is so accommodating, friendly, and not even phased by my busy little kids. The front desk people really helped with our needs and they even had a bicycle pump. The cleaning staff was right there to help and bring us the additional items we needed. I would highly recommend this hotel and we will be back in a few weeks to stay.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Residence Inn Little Rock, responded to this review, November 27, 2012
Meredith B,
Thank you for taking a moment out of your busy day and writing a nice review. We're delighted to have had you and your family stay with us at Residence Inn. I'm glad you liked our hotel and found our staff kid-friendly and helpful. We are grateful for your high recommendation to other viewers, and we look forward to seeing you soon.
Sincerely,
Joseph Gonzales, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Little Rock

Address: 1401 South Shackleford Road, Little Rock, AR 72211
Phone Number:
Location: United States > Arkansas > Little Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Little Rock
#6 Family Hotel in Little Rock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Little Rock 3*
Official Description (provided by the hotel):
The Residence Inn by Marriott Little Rock recently completed a multi-million dollar renovation to enhance the stay experience and complement spaces for work, social and downtime. Ideal for one night or an extended stay, guests enjoy comfort and create their own routine in a suite that is more of an apartment than a hotel room, and offers the extra amenities to keep personal and business routines in synch with their normal lifestyle. The Gatehouse and all suites have been completely refreshed with the new Innovation design package that incorporates rich colors and textures throughout to give a warm and welcoming feeling. The public areas feature flexible, functional open spaces, and are located in the Gatehouse, the registration and community connection area for the hotel. Complimentary hot breakfast is served daily in the Gatehouse, as well as the free evening socials with food and beverage offered Monday through Thursday nights, including cookouts on the barbecue patio. The studio, one bedroom and two bedroom suites offer plush Marriott bedding, flexible workspace, complimentary high-speed internet and stylish bathrooms. The kitchen in each suite has new granite counter tops and stainless steel appliances that include full size dishwashers, stove and refrigerators. To complement the ability to cook, each suite is fully equipped with dishes, pots, pans, and utensils, and the hotel provides a free grocery shopping service for guests. ... more   less 
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Also Known As:
Residence Inn Little Rock Hotel Little Rock
Little Rock Residence Inn

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