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“Nice but showing a few signs of age” 4 of 5 stars
Review of Residence Inn Little Rock

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Residence Inn Little Rock
3.0 of 5 Hotel   |   1401 South Shackleford Road, Little Rock, AR 72211   |  
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Ranked #5 of 57 Hotels in Little Rock
Atlanta, GA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Nice but showing a few signs of age”
4 of 5 stars Reviewed March 31, 2011

This is the typical Residence Inn with spacious suites and a very comfortable bed. The staff was very friendly especially those that managed the breakfast and evening social. They seem to really care about the guests and went out of the way to be accommodating. The fitness room was small and 2 of the 4 exercise machines were out of order. Overall a good stay.

  • Stayed March 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dheinlein, Manager at Residence Inn Little Rock, responded to this review, April 4, 2011
Thanks very much for your review and recommendation Wesnet! It was truly our pleasure to have you stay with us, we hope to see you again soon.

Yours truly,

Justin Rodgers, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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160 reviews from our community

Traveler rating
    100
    36
    13
    8
    3
See reviews for
51
14
8
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Arkansas
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 16, 2011

I booked this room through Priceline and it did not disappoint.
THe room was spacious. It has a seating/living room area, a kitchen area with a bar counter for you to eat at. The kitchen is equipped with a fridge, microwave, dishwasher and utensils.
THe bed was comfortable - firm but comfortable. I had a very good night sleep there.
This feels like a studio apartment. And I think it would be perfect for the business traveler or a family. It is kinda nice to have the option of fixing something quick and cheap to eat in the hotel than to go outside and spend $ on food.

  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sfinnell, Admin at Residence Inn Little Rock, responded to this review, March 21, 2011
Thank you so much for your review! We get no better compliment that hearing that you will be back! Hope to see you soon
Take care,
Justin Rodgers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bluffton,SC
1 review
2 of 5 stars Reviewed January 30, 2011

Furniture is frayed, dirty and worn. Refer didn't work, dishwasher was broke, kitchen utensils were inadequate and the room was dirty

  • Stayed January 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sfinnell, General Manager at Residence Inn Little Rock, responded to this review, February 7, 2011
Dear Rd: We apologize that the suite you stayed in wasn’t up to our high Marriott standards during your stay. Please feel free to contact me personally and I’ll be glad to discuss the issue with you. Your business is important to us.
Justin Rodgers.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springdale, Arkansas
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 13, 2011

Overall, this is a great little hotel. It has a convenient location, friendly staff, clean rooms, and great amenities. The only cons were the TV remote that seemed to be low on batteries, and the fact that the rooms are not connected to the main check-in area. This means you have to walk across the parking lot if you want to swim in the pool, work out in the gym, or eat breakfast. That said, I would definitely stay here again.

  • Stayed January 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sfinnell, General Manager at Residence Inn Little Rock, responded to this review, February 7, 2011
GM Response: Thank you for posting a review of our property. We are glad you found our staff friendly and rooms clean. We hope to see you soon!
Justin Rodgers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, KY
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 10, 2010

My husband and two children stayed here over the holidays last year (2009). Thought it was great until once we left and realized I had left my computer bag containing my Mac laptop and our newborn daughter's birth announcements in the room. When we returned for it just a few hours later, no one knew anything, yet the room was still vacant. We live out of state, but we tried to stay on top of the matter, calling every other day or so for the next couple of weeks. When they finally did return our call, they could have cared less. We had no recourse, since they're "not responsible for items left in rooms" and THERE ARE NO SECURITY CAMERAS. I still get nauseated every time I think about it. I will never, EVER stay here or at another Marriott again.

  • Stayed December 2009, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
1 review
5 of 5 stars Reviewed October 13, 2010

Used Priceline to aquire this hotle. Previously I did not know of thisHotel, but now we would highly recomend this it. We had an wonderful stay and the breakfast was a wonderful surprise. Even though we were very close to the interstate, we could not see it or hear it. If the weather could have been a bit warmer we could enjoyed the pool.
The Breakfast is buffet / self service, but the staff still attended to us. We were very surprised with the kitchen and all the amenties. I would hightly recomend this Hotel.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
1,672 reviews 1,672 reviews
157 hotel reviews
Reviews in 331 cities Reviews in 331 cities
698 helpful votes 698 helpful votes
2 of 5 stars Reviewed September 2, 2010

This is our second stay at this loaction. We did not review the hotel on our first stay. The entrance to the hotel was dirty with trash that appeared not to have swept for days. The check in was OK after the front desk person hung up a personal call on the telephone. We were in Building B which is behind the lobby. The entrance was dirty as was the hallway carpet. Upon entering the room the carpet was not all that clean and a place next to the bed had many large "bubbles" in it. There was mold on the shower wall. The couch has seen its best days as you sink almost to the floor when you sit on it. The TV is an old TV set however it did work. The lighting in the bathroom was very dim as it was apparently a 25 or 40 watt bulb. You must let the water run for 6 ninutes (we timeed ti that last morning) before it gets warm----NOT HOT. I think this may be because this is the last room in the hallway and the water apparently travels the length of the building. This room is actually in the basement since we opened the curtains and there was a hugh one story drain just outside out window. The drain had debris and broken beer bottles that had been tossed into the drain. We just kept the curtains drawn.Went to the evning cocktail hour and that was a mistake. They had hamburgers that evening along with potatoe salad, chips and soft drinks. You have to pay for a bottle of beer. The food was OK, however what occurred that evening was not OK. Several people came in from the outside (not guests) and took up several tables and just about all the food. I only counted 8 however when I notified the front desk, a lady in charge of the dining room advised she got a call at home about the incidident and learned ther were about 15 people that came in off the street. The people was disorderly and grabbed food as though it was going to be taken away. The children shredded buns onto the carpet as through they were toys being played with. This was a very uncomfortabel expierence and we left as soon as we could. The front desk promised the next morning to look into this, At breakfast we encountered some additonal people that were not guest however at least they were not unruley. Would we stay here again---NO WAY. This hotel needs a lot fo help and I don't think I should have to pay for people off the street to come in and eat.

  • Stayed September 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Little Rock

Address: 1401 South Shackleford Road, Little Rock, AR 72211
Phone Number:
Location: United States > Arkansas > Little Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Little Rock
#6 Family Hotel in Little Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Little Rock 3*
Official Description (provided by the hotel):
The Residence Inn by Marriott Little Rock recently completed a multi-million dollar renovation to enhance the stay experience and complement spaces for work, social and downtime. Ideal for one night or an extended stay, guests enjoy comfort and create their own routine in a suite that is more of an apartment than a hotel room, and offers the extra amenities to keep personal and business routines in synch with their normal lifestyle. The Gatehouse and all suites have been completely refreshed with the new Innovation design package that incorporates rich colors and textures throughout to give a warm and welcoming feeling. The public areas feature flexible, functional open spaces, and are located in the Gatehouse, the registration and community connection area for the hotel. Complimentary hot breakfast is served daily in the Gatehouse, as well as the free evening socials with food and beverage offered Monday through Thursday nights, including cookouts on the barbecue patio. The studio, one bedroom and two bedroom suites offer plush Marriott bedding, flexible workspace, complimentary high-speed internet and stylish bathrooms. The kitchen in each suite has new granite counter tops and stainless steel appliances that include full size dishwashers, stove and refrigerators. To complement the ability to cook, each suite is fully equipped with dishes, pots, pans, and utensils, and the hotel provides a free grocery shopping service for guests. ... more   less 
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Also Known As:
Residence Inn Little Rock Hotel Little Rock
Little Rock Residence Inn

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