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“Restful night” 3 of 5 stars
Review of Holiday Inn Express Little Rock Airport

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Holiday Inn Express Little Rock Airport
2.5 of 5 Hotel   |   3121 Bankhead Dr., I-440 At the Airport Exit, Exit #3, Little Rock, AR 72206   |  
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Ranked #28 of 57 Hotels in Little Rock
Maryville, Tennessee
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Restful night”
3 of 5 stars Reviewed January 27, 2013

The place was older but they were renovating it. My room was quiet and I rested well. The staff was very friendly and helpful. The price was good but I think a little high compared to the Holiday Inn next door for 15 dollars more a night and it has a great restaurant in it.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Little Rock Airport, responded to this review, August 6, 2013
Dear Connie M,

Thank you for taking the time to review our property. I appreciate your positive feedback on our rooms and staff. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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96 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Austin, Texas
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 13, 2013

This was a Holiday Inn converted to a Holiday Inn Express....i.e. had a large, open center space with rooms around the perimeter but did have indoor access. Not what one expects when booking a HIE but the staff was very friendly and the room was large and clean but a bit aged. The hotel is undergoing major renovation but once we got inside, it was not a problem. Breakfast was not very good....lukewarm things that should have been hot, etc....but could be influenced by low number of guests and construction. Suggest potential stayers check on reconstruction status when planning a stay as there is a Holiday Inn next to it that had a very, very good restaurant.

Room Tip: Avoid North side if possible....might not be since South side is side under renovation....and chose...
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Little Rock Airport, responded to this review, July 31, 2013
Dear Tonydt,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the service you received from our hotel. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Charleston
Top Contributor
187 reviews 187 reviews
137 hotel reviews
Reviews in 106 cities Reviews in 106 cities
114 helpful votes 114 helpful votes
2 of 5 stars Reviewed November 26, 2012

The staff is very friendly, but much more than the renovations are needed to get this hotel up to the "Holiday Inn Express" standard. We were upgraded to a jacuzzi suite, which usually makes us happy, but we were shocked with the problems in the room. First impression...burn spots on the carpet, dirty cloth under the refrigerator, and a few little bugs roaming the room. My husband went out & bought a box of bug bomb, but those little critters still appeared later on the sink, around the tub, & crawling on the carpet.
But very many compliments to a very attentive lady working the breakfast area in the morning. She said hello both mornings we were there & seemed to care about everyone. There was an inside pool, which looked nice, but we didn't have time to enjoy.

Room Tip: Try to get inside room, away from the noise of the airport.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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jewelljane, Director of Sales at Holiday Inn Express Little Rock Airport, responded to this review, November 27, 2012
A first impression is often the last impression, however we are so glad that you noted our hotel is currently under a huge renovation. Since you understand our efforts we feel that you will surely give us a second chance when in our area. The Construction Company that was hired to complete our renovation is extremely talented and fast, we hope to be back to being a beautiful hotel by early spring.

Thank you for recognizing that our staff has been making such a terrific effort to even increase our great customer service during this time.
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Baltimore, Maryland
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 26, 2012

My room was clean, towels were OK, and staff very friendly at check-in. This is an old holidome hotel and has seen better days. My room had an adjoining door to the next room. Thankfully the people next door were pretty quiet. My only complaint is that the place needs to be renovated in the worst way.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed October 21, 2012 via mobile

Also, very closed to airport, but 20mins by car from downtown. Free shuttle-bus to airport and downtown. Very good pub-restaurant. Free Internet wireless. Outside swimming, small but good enough especially at 40degree in Summertime.
I will stay always here when I will back to LR.

Stayed October 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casablanca, Morocco
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 21, 2012

May wife and I stayed here in May 12, have been here 4-5 time in the last 5 years. The Holiday Inn Express is clean, it is right near the airport. They have helped me and my wife with any things not associated with the Hotel. They have a free shuttle to anywhere near the hotel (10Miles) and to the Airport.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Paul
1 review
3 of 5 stars Reviewed August 29, 2012

Although I usually travel on business, and typically us road warriors are not interested in the pool, I am as I need to swinm for some therapy following knee surgery. The pool at this location worked out great for me and was well maintained. Unlike some other reviewers here I did not have any issues with my room, which was cleaned well and did not have a 'over freshened' smell to it. I also think that some rennovation has been done although I am not sure - I think I was here about 18 months ago but sometimes I get hotels mixed up due to the numebr of them I stay at. Front desk staff was defintiely friendly, although other staff memebrs I ran into...well maybe not so much on the friendliness - they all seemed busy and did not say hi. Breakfast food seemed a little bit overcooked. Overall it was a good experience.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jewelljane, Director of Sales at Holiday Inn Express Little Rock Airport, responded to this review, August 31, 2012
We loved reading that your overall experience was good - that is definitely what we want to hear.
However, I need to let our caring Breakfast Bar Manager know that your food seemed a bit overcooked. She is a real stickler on "Getting it just Right" every morning for her guests.

I'm happy to tell you that our Big renovation begins this Tuesday, so the next time you come back I'm sure you will really be delighted with every department in the whole hotel. Thank you for your review. Feedback is the backbone of our business.
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Additional Information about Holiday Inn Express Little Rock Airport

Address: 3121 Bankhead Dr., I-440 At the Airport Exit, Exit #3, Little Rock, AR 72206
Phone Number:
Location: United States > Arkansas > Little Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 57 Hotels in Little Rock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Little Rock Airport 2.5*
Number of rooms: 190
Official Description (provided by the hotel):
The beautifully landscaped Holiday Inn Express Hotel Airport, Little Rock, Arkansas is conveniently located a mere minute away from the Little Rock National Airport. The art of blending trendy luxury and impeccable service sets this hotel apart. The staff has been trained with ADA certification in mind. 'Opening Doors' is a rule by which we live. Minutes away from the new WIlliam J. Clinton Presidential Library, Alltel Arena, Downtown River Market District, Imax Theatre and the Little Rock Port Authority Industrial Area allows this award winning hotel to be in the center of activities and yet the setting is relaxing in itself. Whether you are coming to Little Rock for business or just for fun your room at the Holiday Inn Express Hotel Airport, Little Rock, Arkansas is your personal retreat. You ll have room to work, relax and make the most of your day. Amenities such as high-speed Internet, work center, plush towels and luxurious bedding mean every night and every day starts right. You can take a dip in our indoor swimming pool, relax with a cool one at Boston s Sports Bar right next door. And when it s time to dine you can enjoy a dining adventure at Boston s Restaurant. The best of Little Rock, Arkansas is waiting for you at the Holiday Inn Express Hotel Airport. ... more   less 
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Also Known As:
Holiday Inn Express Little Rock Airport Hotel Little Rock
Holiday Inn Little Rock
Little Rock Holiday Inn

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