The hotel staff lacks basic customer services skills. It’s not surprising when the management does not lead by example. I decided to stay at this hotel, because it was the only downtown hotel with vacancies (due to the Little Rock marathon). That should have been the first sign.

Nothing but problems:

- At 3PM on Saturday, I could not check in, because my room was not ready. There was a lobby full of guests waiting for their rooms. There was no apology given. The front desk staff advised they were doing the best they could.
- Came back a few hours later, assuming the room issues had been taken care of. I received a room to discover the bed sheets had questionable spots; I’ll leave it at that.
- I was moved to another room. After using the shower, the front desk called and informed that I need to come down and return the key, because the room had been (mistakenly) assigned to two guests. I informed the front desk the shower had been used, but they did not seem to care. Before leaving the room, the other guess (also with keys) shows up with his family.
- At 5AM, the toilet stops working. I called the front desk who attempts to hand me (the paying guest) the plunger??? She advised the maintenance doesn’t come in until 8AM.
- Around 1PM Sunday, prior to returning to the room, I stopped by the front desk to confirm the issue had been repaired. The building maintenance personnel confirmed he fixed the toilet. I make it to the room only to have the building maintenance arrive to now fix the problem (8 hours later). He completely lied.
- I had to have the room key reactivated at least 3 times. The front desk advised me it was not working, because I had it near a credit card. She finally discovered the problem was because the room was in the system as not registered.
- Lastly, this morning (Monday), I had to wake-up the front desk personnel to check out (same person who handed me the plunger). She was sitting behind the desk knocked out, real professional…
- My entire trip to Arkansas was completely ruined by choosing this hotel.

Checked in on Wednesday. Took 3 calls to the desk to get a trash can for my room. Meanwhile the housekeeping staff left the trash I had piled up (so as not to look like a slob and leave it all over the room) and didn't take it out. One would think they would have realized that there was no trash can when they didn't have to empty it.

Day two, discovered my refrigerator is not working and my sodas and water are hot and the foods I bought for lunch are who knows if they are good. Decide to cook them. There is no start button on the microwave. I check, double check, to no avail. I even crawled under the desk to unplug and plug in again to see if that was the problem. No start button? I can't believe that. It has now been 15 minutes since I requested help in getting the microwave and refrigerator to work.

It is now 1:30 on Friday and no one has come to make up the bed, or clean the room. I am not sure I want to keep my "returns" membership. Having been in other La Quinta in other towns I know this is not the norm.

I do know that a hotel is just a building, what makes or breaks a hotel is the staff. And the staff in this hotel are not even close to being professional, or caring people.

Convenient location, friendly staff, clean and up-to-date rooms, adequate hotel breakfast... all at a very reasonable price. For a short stay in downtown Little Rock, the La Quinta fills the bill.

Check-in was quick and accurate. Friends with whom I was traveling were located into an adjacent room. Elevator access to upper floors was always speedy and the room was clean, comfortable and well equipped with micro-wave, fridge, single cup coffee maker, wi-fi, and TV. Wi-fi easily accessed and satisfactory for my needs.

Breakfast was on time, satisfactory and filling. Check out was equally efficient.