There were some lovely moments to this hotel, and some serious disappointments. The shuttle was great to get you all over. The people at the front desk were overwhelmed and were sure to let me know they were. The restaurant - ummm ... well, the people who work there are wonderful. The food is less than wonderful. Holiday Inn pillows everywhere are horrible --- so yep, here too. It was convenient, clean - and the people are nice and helpful - mostly. So - it's sort of a mixed review -- but I would stay here again if in the area.