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“Trip for Little Rock Half Marathon” 5 of 5 stars
Review of BEST WESTERN PREMIER The Burgundy Hotel

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BEST WESTERN PREMIER The Burgundy Hotel
4.0 of 5 Hotel   |   1501 Merrill Drive, Little Rock, AR 72211   |  
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Hotel website
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Hotel amenities
Ranked #4 of 61 Hotels in Little Rock
Certificate of Excellence
Claremore, Oklahoma
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Trip for Little Rock Half Marathon”
5 of 5 stars Reviewed March 8, 2013

We could not have asked for better service! The hotel staff allowed us a late checkout (we even ran a little later than we should have) with nothing but smiles. The late checkout gave us the opportunity to get a shower and put on clean clothes for our 4+ hour drive home. The breakfast area does not open until 7:00 on weekends, but Brenda came in early to make sure the guests who were participating in the Marathon and Half Marathon had food available in time to make it to the event. Great Staff, lovely hotel, wonderful rooms -- will be happy to return to this hotel.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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515 reviews from our community

Traveler rating
    372
    96
    21
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 5, 2013

This is the first time I have stayed at this hotel. Beautiful hotel, great rooms, Very clean. The staff was absolutely wonderful. Brenda had everything set up for breakfast, was friendly and everything was wonderful. I cannot say enough great things about our stay! Will definately go back.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leader010, Manager at BEST WESTERN PREMIER The Burgundy Hotel, responded to this review, March 6, 2013
Thanks for letting us know how wonderful your stay was with us. We want you and every guest to feel welcomed from the moment you enter the front door until the end of your stay . Brenda and all the rest of our great staff can't wait to serve you again in the near future.
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Dallas,Tx
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 4, 2013

This is the fifth time we have stayed at this wonderful property. Spotless, quiet and restful. Towels are fluffy, linens are not scratchy, room well lit. Breakfast ladies do a lovely job. We'll be back.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leader010, Manager at BEST WESTERN PREMIER The Burgundy Hotel, responded to this review, March 6, 2013
We value what our repeat guest have to say about our property . We believe in keeping consistent when it comes to offering superior customer service to our guest. We appreciate your comments and look forward to your next stay with us.
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Leicester, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 28, 2013

Everything about the hotel was first-rate, from the room to the breakfast to the very friendly and helpful staff. Location was perfect for us, with several good restaurants nearby - Shorty Small's and The Olive Garden. The Vesuvio Restaurant in the hotel itself is also excellent. Again, the staff could not have been more helpful.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leader010, Manager at BEST WESTERN PREMIER The Burgundy Hotel, responded to this review, March 1, 2013
Thank you for your wonderful comments concerning our staff. we hope that you do come back and visit with us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 25, 2013

We stayed here on a recent trip. It was a bit hard to locate-kind of behind a shopping area and by a residential area, without much signage. The desk staff was so very friendly and helpful. And the lobby was inviting, with lots of green plants. Our suite was clean, spacious, and well-appointed. It was too cold to use the outdoor pool, but it was so inviting-not just a small pool stuck in a slab of concrete! But what really set this hotel apart was the complimentary breakfast. We were the first guests that morning and were warmly welcomed by Brenda. She made a first-rate breakfast, the best complimentary breakfast we've had. Food was varied and delicious, not at all like the standard ho-hum fare. The dining area consisted of wrought iron type table and chairs in the greenery area, with fresh flowers on the table. We felt like we were in a garden cafe. Don't overlook this gem if you are in Little Rock.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leader010, Manager at BEST WESTERN PREMIER The Burgundy Hotel, responded to this review, March 1, 2013
We appreciate your detail comments concerning our wonderful staff and fabulous atrium area . We take pride in the beautiful sceanery that our guest gets to enjoy during their breakfast every morning . Ms. Brenda and all the rest of our staff is dedicated to offering the best service to our guest . Please come back to visit us the next time your in town.
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Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed February 18, 2013

Beautiful hotel! My husband and I stayed here as an anniversary getaway. The room was spacious and the bed was comfortable. They provide a wonderful hot buffet style breakfast complete with scrambled eggs, sausage, fruit, cereal and pastries. My only complaint is that the walls are thin. I could hear the gentleman in the next room snoring. Around 11:30 pm, I heard children playing (running and screaming) in the hotel. Shortly after that, I heard an adult talking. Then, I was awaken bright and early by noise from the atrium (people moving about and dishes clanking). I was impressed by this hotel's cleanliness, spacious rooms, and gorgeous decor. I'm just a little disappointed that I didn't get the quality rest I require.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leader010, Manager at BEST WESTERN PREMIER The Burgundy Hotel, responded to this review, March 1, 2013
Please except our apology concerning your quality of sleep during your stay . We want to ensure you that your experience and comments are being taken seriously . We also appreciate the many positive comments about our property and hope that we can serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BARTLETT
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed February 11, 2013

I stayed at this hotel this past weekend while visiting for the RV show in the downtown area. This hotel wasn't too far from where we wanted to go and there were several good places to eat in the area. It seemed to be in the back of a shoping center.

The room was very spacious. All the room was very clean. I think every room is a suite with a sitting area off the one side. It had a nice size flat screen TV with a lot of channels. The only complaint I can muster is that the room had a single coffee maker. Not bad, but the decafe for late night came in only in 4 cup filter packs.

Likewise Brenda put together 2 great breakfasts for everyone. She was a lot of fun and the food was great. I'm sure its not as fresh later in the morning, but this was the best "free" breakfast at a hotel I've ever had. And they served the best coffee I've had in a long time.

Room Tip: There is an Italian Resturant in one corner of the lobby. I think there was more noise in that corne...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leader010, Manager at BEST WESTERN PREMIER The Burgundy Hotel, responded to this review, February 13, 2013
We appreciate your wonderful comments concerning our property. All staff members take great pride in offer superior service every day. We hope that you will come back to visit us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER The Burgundy Hotel

Address: 1501 Merrill Drive, Little Rock, AR 72211
Phone Number:
Location: United States > Arkansas > Little Rock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Little Rock
#2 Business Hotel in Little Rock
#3 Romantic Hotel in Little Rock
#4 Best Value Hotel in Little Rock
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER The Burgundy Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
All suites boutique hotel with award winning restaurant, Table28, featuring modern American cuisine. From the moment you enter our bright, New Orleans-inspired atrium you'll realize that you've never experienced an atmosphere quite like our Little Rock hotel's. We take luxurious hospitality seriously, and it's easy to see how we earned the coveted Best of the Best award three years running. ... more   less 
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Also Known As:
Best Western Premier Governors Hotel Little Rock
Best Western Little Rock
Little Rock Best Western
Best Western Governors Hotel

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