Holdiay Inn Express on Talley RD

My family stayed in this hotel over the Thanksgiving holiday. We encountered issues from the moment we walked in the room. For starters, the drain in the bath tub was clogged up. We did receive some action on this once we called the front desk but the issue still remained the next morning when we went to shower. After a 2nd attempt the drain was unclogged.

Our room was not cleaned during our entire stay. We explicitly put in a request to have the room cleaned when we left out Saturday morning and was told that it would get taken care of. When we returned the room was still a mess and we had to, again, request a fresh set of towels and some extra trash bags so that we could clean the room ourselves. On the 1st night I also noticed that the bed spread on one of the beds had a nasty stain that looked as if it would come out with a thorough washing. In fairness to the hotel we did not initially report this to the front desk. I removed the comforter and would've been ok with letting it slide had the rest of the service been on point.

After returning, for a second day, to a dirty room I spoke with the night manager, voiced concerns with him and asked if we could just handle it by talking to the morning manager at checkout (was too irritated to have a productive conversation so wanted to have time to relax a bit). He told me that a manager would be on staff and that it would be ok to address the issues the next morning.

When we came down to check out we were told that there was no manager on site and that we could call the next morning and speak to someone. I ended up calling the next evening and, with there still being no manager on staff, decided to leave a message for Sean Cadzow to give me a call back.

3 days passed with no word from Sean so when I received the email to participate in the customer feedback survey I figured that would be a good place to list out my concerns. At the end of the survey I was asked if I wanted a manager to contact me and to specify the means of contact. I stated that I did want to speak with a manager on the phone. 3 or 4 more days passed and, still after having received no phone call, I received an email from the manager for whom I left the message. In his emailed response to my survey, he basically called me a liar in saying that the room wasn't cleaned and in saying that there was no manager on staff when we left and he also made no attempt to settle the grievance.

I will definitely not be staying at this location again. If top management isn't concerned with living up to the customer "satisfaction guaranteed" message presented, in writing, in all the rooms you can't expect any lower level employees to be concerned with it either.

This hotel was a great little place to stay. It is located close to the bypass for easy access, but not so close that you’ll hear the traffic. It is skirted by a commercial area (including a large movie theater) and a wooded area, which is just enough to give it the impression of being isolated. For the most part it is located well away from the “shady” areas, and seemed to be safe and relatively quiet. The staff is friendly and helpful, and the building is relatively new so it is clean and well maintained. The décor is lavish, with wood and earth tones throughout. There is a conference room and a business center for the traveler who has to work, and a free wireless connection throughout the hotel. There is a heated indoor pool, a whirlpool, and a fitness room that consisted of two treadmills and an elliptical machine. The only complaints about the amenities were that the fitness room did not appear to have air conditioning (quite stifling), and the hot tub was more of a “very warm” tub –without bubbles. There is also a laundry room for guests that offered inexpensive washes, and the machines worked quite well. The continental breakfast was way above par, and included scrambled eggs, omelets, cereals, juices, milks, yogurts, fruits, granola bars, and bacon (yes, I said bacon!). There was also a wonderful little pancake-making machine that worked with just the push of a button (no more having to turn hot griddles and pry them out with forks). The room I stayed in was large and comfortable, and included a king-size bed with pillows marked "Firm" or "Soft." There was also a large, flat-screen television that swiveled. My biggest gripe was the annoying fluorescent light bulbs throughout the room, which could not be dimmed; either they were on and assaulting or off and dark. Another minor complaint I had was the large gap between the room door and the floor, which appeared to be approximately half an inch in height. Not only was it a privacy concern, but I could hear everything that happened in the hallways. Overall, however, this was a great place to stay and I would recommend it.

My son and I stayed here before a Razorback game at War Memorial. Very spacious room, and comfortable beds at a good price. The room was quiet, couldn't hear any outside noise. There are several restaurants close by, as well as a Walmart Supercenter. We would definetely recommend this hotel.

This is a very nice hotel. My room was clean and quite spacious. I did book a room on short notice and was very happy with the price. The night I stayed at the hotel it was rather quiet which I really liked. Parking was easy. Breakfast was tasty and all important the coffee was good and hot. Staff was friendly. If I'm ever back in the Little Rock Area I would definitely stay at this hotel.