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“Terrible customer service.” 1 of 5 stars
Review of Courtyard by Marriott Little Rock Downtown

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Courtyard by Marriott Little Rock Downtown
3.0 of 5 Hotel   |   521 President Clinton Avenue, Little Rock, AR 72201   |  
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Ranked #16 of 56 hotels in Little Rock
1 review
1 helpful vote 1 helpful vote
“Terrible customer service.”
1 of 5 stars Reviewed August 11, 2012 via mobile

Arrive here on a Friday night August 10, 2012, and the staff was quitely very rude. They didn't give us the discount as promised, then they gave us a lousy room, wall paper tearing off the walls, window view led to a loud a/c unit, we asked for 1 king size bed, but instead sent us to a 2 queen size bedroom as if we lived in the 1950's... Really!? There were old blood stains in the bathroom above the toilet paper roll, um hum, NASTY! The lady that check us in that night was rude, looking at us as if we don't fit in, I don't appreciate racial treatment... When we left in the morning, we were told we were suppose to have a parking ticket. We didn't not recieve that. That sweet lady gave us a frustrated look that we didn't take personally, we knew she didn't like it either.
For a hotel at this cost, on this side of town, need to get their staff straight!!

  • Stayed August 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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161 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Crossett
Top Contributor
337 reviews 337 reviews
35 hotel reviews
Reviews in 106 cities Reviews in 106 cities
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed August 8, 2012

I am very disappointed in this property. I have been staying here since it opened. The rooms are fine but I have found them not "up to clean" on my last two visits. They did not clean my room on second day of this visit only made the bed. The staff is abrupt and rude and do not apparently understand Marriott elite membership. The breakfast staff is less than enthusiastic. I tried to speak with staff about some issues and they abruptly dismissed me. They more or less told me that my expectations are too great!!!!! I love the location but may rethink my next stay in Little Rock. They need valet parking as the parking lot is very hard to access and when i travel along, I find it a bit scarey to walk through the dark lot into the hotel.

Room Tip: Don't expect to get any accomodations for which you ask as low floor or near the elevator or a v...
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardDOS, Manager at Courtyard by Marriott Little Rock Downtown, responded to this review, August 16, 2012
Dear Guest,
Thank you for your feedback regarding your last stay at our property. We are sorry and disappointed in our staff for the service you received during your stay. This is certainly not the type of service we wish to provide. We value your feedback and would like to use it to improve the cleanliness in our rooms, as well as provide additional training to staff members. Please contact Kristen Hinson, Guest Service Manager, at (501) 975-9800 so we may collect further details about your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochdale, United Kingdom
Top Contributor
89 reviews 89 reviews
26 hotel reviews
Reviews in 51 cities Reviews in 51 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 6, 2012 via mobile

We stayed here for two nights and found the location to be great. It's just off the highway and straight onto the main street. The art in the lobby was bright, colourful and welcoming. The room was spacious and clean and beds comfortable. The a/c was a little too noisy though and we had to turn it off at night.
We enjoyed a trip to the river market and the Museum of Discovery. Both straight outside the door. Bosco's was good for food too and you could have them deliver room service, although we ate in and enjoyed the beer. Again, that was just over the street. We would definitely stay again.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Houston, Texas
Top Contributor
123 reviews 123 reviews
23 hotel reviews
Reviews in 36 cities Reviews in 36 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed July 26, 2012

I stayed here with colleagues for a business trip to Little Rock. It had everything we needed - comfortable, clean, well set up rooms (just like all newer courtyards); an area in the lobby to work; a bar for cocktails; and breakfast in the morning. Better yet, many restaurants are within walking distance - we walked to a great dinner place nearby. The service was above average - not superb - but the manager went out of his way to make us feel welcome.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 15, 2012 via mobile

These people treat you very well and are willing to wait on us hand and foot even at 2am!!! 24hd room service, just no smoking rooms available. Having a wonderful stay though!!! Very comfy beds!!!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 12, 2012

I had a negative experience that I was very surprised.

Room Tip: Didn't use the spa and didn't have breakfast. The picture of the Hotel on the internet is de...
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  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 10, 2012

Marriott in general does a pretty good job at supplying the traveler with what they need. This hotel didnt fall short. The staff was very professional, the rooms were clean and updated. I traveled with family so the fridge in the room was a nice touch. I found the room to be quiet which is great considering the proximity to downtown nightlife and highways. My girls loved the small indoor pool. The only complaint someone might have is the fact that you have to pay around $7 to park at the adjacent garage. Well worth the security in a downtown setting. Some also might not like the fact that the only mirror in the room was over the sink (tough on one wife and two daughters). The price was fair for the location and what you get. The true benefit to the room is the proximity to "stuff". The science museam, River Market, State House and tons of restaurants are in walking distance. A trolley ride for $1 can get you to the Clinton Library (it can be walked but its a hike for small ones).

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott Little Rock Downtown

Address: 521 President Clinton Avenue, Little Rock, AR 72201
Phone Number:
Location: United States > Arkansas > Little Rock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Little Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Little Rock Downtown 3*
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Also Known As:
Courtyard By Marriott Little Rock Downtown Hotel Little Rock
Courtyard Little Rock Downtown
Little Rock Courtyard
Little Rock Marriott

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