We needed a pet friendly place to stay for one night. I prefer to make reservations directly with the hotel since I've had experience where the main reservation number is not knowledgeable about how pet friendly a hotel is (service animals only for instance). I called the hotel but got routed to a general reservation number. It was very annoying listening to advertisements and then finally a person got on the line. The agent had a thick accent and it was difficult for me to understand him. He wanted too much information from me (do I have an account, do I want an account, do I etc.etc.) before letting me know if the hotel I wanted had a pet friendly room available. Then he needed my email and my credit card and...all with such a thick accent I was struggling to understand. I asked if he could just put a hold on the room, we would be arriving there in an hour. No he could not. I ended the call, frustrated that it was so difficult to communicate with him. Other brand hotels allow me to speak with the actual hotel and make the reservation with the hotel clerk.
The lobby was busy upon arrival but the one woman working the front desk was friendly and efficiently handled the check in line. There was a $50+ added fee for pets. Parking is in a parking structure above and below ground. Hotel access is via the main lobby or the underground parking elevator. The room was standard nice with comfortable beds. No mini fridge or microwave? Full bathroom. We were on the 3rd floor. To walk the dogs we tried using the stairs but found the set up odd and resorted to the elevator and main lobby exit. The only grassy area is along a sidewalk on the side and back of the hotel in a not safe area. We had a scary experience with a couple of the locals, this is not a good place to be outside. Fortunately there are plenty of businesses that deliver food to the hotel room and the lobby bar has bottled alcohol to take to the room too.
The hotel seemed very nice, a nice place to stay if not traveling with pets.