On January 21st. I stayed in Room #118. What a disaster this place was. I am a Marriott Rewards Member and was using points to visit this location. Upon arrival we were asked if a ground floor room was okay. My reply was; "as long as it is quiet". The room was adjacent to the guest washer/dryer room and I could hear people talking and laughing long into the night. Complaints to the desk were to no avail, even though they were located nearby. When I talked to the front desk in the morning, they said that they were sorry and would forward my complaint to the manager. The person at the desk even said that they had guests who requested #118. Sorry, I don't buy that statement.
If you use points for a room....my guess is that you are a valued customer. The room was not "free" it was "earned" by loyalty. I was not contacted by management. The least I would expect is a refund of points to my account.
- Also Known As:
- Springhill Suites Little Rock Hotel
- Springhill Suites Little Rock Hotel Little Rock
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