Had late checkin. Michael greeted me on the phone and recalled me in person upon checkin. They upgraded my room to club level. The room service was timely and very good. I only stayed one night and didn't try all amenities but it was a comfortable stay and they were very welcoming.

Stayed at the Crowne for the first time last week (1st week of Feb) and because I am an IHG Priority Club member they upgraded me for free to the Executive level. Smart move by them as I travel 4 weeks out of every month and because they upgraded me, I am now looking to change my hotel brands moving forward. The room was large and I did not feel confined, the bathroom was fine, tv was large, the food was fantastic. I loved being able to use the hospitality suite on the executive level when I wanted a change.
Thanks for a great stay and thank you for the upgrade. I will be booking you on my next trip to Litle Rock!
All IHG traveling forward

Honestly I work In the hotel industries as well, we make sure are guest feel welcomed and happy with our service! At check in a elderly man with a "Manager" badge was rude & did not even bother to look at us once. I asked for a crib that did not arrive 2 hours later. I did not feel that customer service. My family and I went to the pool that was full with little girls(10-14 of age), we are Hispanic/American and they just started mocking us they told my husband and his brother "I'm [--]" my husband and his brother ended up getting out of the pool within 5 minutes because they didn't want them later saying to their parents that we were bothering them. I think you are hosting a volleyball team or sports team you have to be clear with the guardians "kids must respect other guest and no harassment will be tolerated" I know that the employees cant control everything they do but after the experience at check in , it was a disappointment for our family reunion. The public bathrooms were dirty too witch does not bother me if I and my family were treated right & with respect. Although in the morning there was a man who was very nice with a sweet attitude his name was Glenn he offered us water while we were working out in the gym he cleaned up and told us to have a great day! If it wasn't for glen I would rate this stay a 1. Our customers deserve more even if the are also employees on a family vacation.

I stayed here 2 nights for a conference in January 2013.

This hotel is located in west Little Rock, just a few minutes from downtown. It has conference / meeting facilities, an indoor / outdoor pool, and in-house restaurant, with an open lounge / bar area. There is also a Starbucks (and I believe a business center and fitness room). A PF Changs is right next door, with several other chain and local restaurants nearby. They also offer shuttle and limo service.

I did not eat in the restaurant, but did have a Mexican buffet served for lunch as part of the meeting I attended. The meal was very good and offered a large selection.

The room was pretty basic and included a desk, armoire, large flat screen TV, and a lounge chair and tall lamp for reading. There was no fridge or microwave, but I understand you can request a fridge. The bathroom is not very roomy, but this was not really an issue as I was traveling alone this trip. The bed was very comfortable.

Most importantly, the room was very clean! I can overlook a lot of things, but the room HAS to be clean!

Overall, I got a great room at a good price. The staff seemed to go out of their way to make sure everything was good. I was even approached by the GM just prior to check-out. He introduced himself and inquired about my stay.

If you are in the area, I would definitely suggest staying here.