Every summer I travel with my children from Waukegan, IL to Texas to visit my family and on the way down I stop in Little Rock half way. Last year I stayed at this hotel and had a very positive experience so I decided to stay there again this year but unfortunately my experience this year was awful. The hotel itself hadn't changed much aside from it now being an Econolodge instead of an America's Best Inn & Suites, however the service I received at the front desk upon check in was awful and when I walked into the hotel it reeked of marijuana smoke. As soon as I walked in and smelled the smoke, I should have requested a refund to my credit card and gone and found another hotel, however I didn't and that ended up being a huge mistake. The front desk lady was one of the rudest people I have ever encountered at a hotel before. She obviously didn't want to be there and was extremely rude to me. I was very nervous that my room was going to smell bad because of the smoky smell I encountered at the front desk and front lobby as well as the halls of the hotel, however once in my room, it seemed to be clean and I didn't notice a smoky smell. I was still worried that because the hallway I was in (which was supposed to be the non smoking wing of the hotel) reeked of cigarette and marijuana smoke, that my room would also eventually smell so I went down and tried to talk to the front desk lady but she was very obviously on a personal call and didn't even put down the phone to assist me, I told her about the smoke and her only response was to tell me that she would tell them (whatever that meant) and she went immediately back to her personal phone call. Obviously nothing was ever done because I was woken in the middle of the night by a very strong odor of smoke in my room which was supposed to be a non smoking room and my air conditioner was not working properly so my room was hot and the air conditioner was very noisy cycling on and off all night. To be woken up by the smell of marijuana smoke in the middle of the night, the smell has to be very strong and I had a very difficult time getting back to sleep. In the morning upon check out, I told the young man about my complaints and all he said was sorry. I feel that I should have received some sort of compensation for all of my troubles. When I request a non-smoking room, I expect to receive a non-smoking room. I am highly allergic to any kind of smoke and was very unhappy with my experience. I will unfortunately not be staying here again.
- Official Description (provided by the hotel):
- Conveniently located off of Interstate 30 in Southwest Little Rock, the EconoLodge Inn and Suites offers easy access to the Arkansas State Fair Complex and Hindman Park Golf Course. This interior corridor Little Rock, AR hotel is also just minutes from Downtown, the River Market District and numerous shopping malls and eateries.Guests of the EconoLodge Inn & Suites are invited to enjoy the following amenities:•Free wireless high-speed Internet access•Free coffee•Business Center All guest rooms offer a flat-screen television with cable, coffee maker, microwave, hair dryer, alarm clock, iron and ironing board. Some rooms feature a desk and sofa sleeper.Its perfect location and convenient access to area attractions make the EconoLodge Inn and Suites a great place for business and leisure travelers in the Little Rock, AR area. Book a room with us today, we look forward to your stay.more. ... more less
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