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“Nice area of town” 4 of 5 stars
Review of TownePlace Suites Little Rock West

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TownePlace Suites Little Rock West
2.5 of 5 Hotel   |   12 Crossings Court, I-430 & Shackleford Rd - Exit 5, Little Rock, AR 72205   |  
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Ranked #23 of 59 Hotels in Little Rock
Missouri
Top Contributor
91 reviews 91 reviews
16 hotel reviews
Reviews in 55 cities Reviews in 55 cities
50 helpful votes 50 helpful votes
“Nice area of town”
4 of 5 stars Reviewed August 5, 2013

A fairly new property in a new shopping area, right off the freeway. Close to Wal-mart and restaurants. Easy to get downtown from here due to freeway proximity. Room was nice, pool way too small, breakfast was okay. Carpet in front of room was dirty from check-in until just before check-out. I guess I expected a little bit more from a Marriott, but it was a restful stay.

Room Tip: end of hall, ground floor.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, August 19, 2013
Thank you for taking the time to review the property. We are quite fond of our location and the accessibility to downtown, restaurants and other stores that can enhance a long term stay. We apologize for the dirty carpet- they have been deep cleaned since your stay.

We hope to see you the next time you travel through Little Rock!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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111 reviews from our community

Traveler rating
    56
    31
    11
    8
    5
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37
17
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31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Jonesboro AR
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 15, 2013

The two rooms that we booked for a family gathering could not have been niecer. Both rooms were very clean, everything in working condition and the staff is truly awesome. We ask for two room together on a high floor and that is exactly what we had. The breakfast was very good as was the evening lite snack.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, July 19, 2013
Thank you for your kind review- we are so happy to hear that you had such a nice stay with us. Please stay with us again the next time you find yourselves in Little Rock!

Stephanie Ferguson
Director of Sales
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1 review
1 of 5 stars Reviewed July 12, 2013 via mobile

Both nights my AC unit broke in the night so I found myself tossing and turning on hot sweat. Everything seemed dirty. Thi fitness center was disgusting! no gym sanitary or cleaning wipes pr solution. There was trash left on the floors, including a smelly pair of random sneakers. Disgustingly dirty floor, no towels, etc....No movie channel. I will Never stay here or another Towne Place hotel again!

  • Stayed July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, July 15, 2013
Thank you for taking your time to write this review- the General Manager and I are both very disappointed to hear about the state of our fitness center. We will be working with the staff responsible for maintaining this area on how to properly clean and stock the fitness center so that all of our guests can enjoy it.

Regarding the air conditioning: all of our rooms were, unfortunately, experiencing issues this past week. Our hotel is undergoing a change in ownership and, despite our best efforts, not everything is able to transition smoothly. We believe that this issue has been fixed now. Please contact me directly at 501-225-6700 or Stephanie.Ferguson@TransInns.com if you would like to discuss this matter further.

I am sorry you were unable to locate the movie channel, as we do offer HBO and various other channels.

Thank you,
Stephanie Ferguson
Director of Sales
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Seattle, Washington
1 review
5 of 5 stars Reviewed June 27, 2013

I've been staying at this property since January 2013, and I can certainly recommend it to business travelers like myself. Here are some details:
Free hot breakfast (the usual fare, but always well-stocked and clean).
Free internet in the room (you don't even need a password. Just log on).
Free afternoon snack/dinner (with a glass of wine or beer)
Kitchenette in every room, with a large fridge and silverware.
The manager, Nicholas, is the nicest most helpful hotelier I've interacted with in a long time. Most of the staff takes after him, and the ones that don't get re-trained quickly.
I've never had an issue with parking, even when the hotel is completely full.
Wallmart and other stores and restaurants are just a short walk away.
Bottom line, this is a great place to stay, and I'm planning to do so for the forseable future.

Room Tip: You can either face the freeway, or face Wallmart. Either way, the rooms are mostly quiet. Rooms at...
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, July 2, 2013
Thank you so much for taking the time to write such a wonderful review- it is very nice to see that you have noticed all of the features on which we pride ourselves! We look forward to seeing you on your next visit.

Stephanie Ferguson
Director of Sales
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Fenton, Missouri
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 26, 2013

Nice place. Clean. The lighting in the room and bathroom was very good, unlike many hotels. The ac worked well. The staff was nice. The room was quiet, even though it was next to the elevator and backed up to the highway. They do have a pool. I did not see that on their website, so I didn't bring my suit. Breakfast was very average. Fox News channel was scrambled for my whole stay. I would reccomend this hotel.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, July 2, 2013
Thank you for taking the time to write your review. I am glad to know that the good lighting in the bathroom is not unnoticed! We are very sorry about Fox News having trouble during your stay- our cable provider was able to fix the signal before the end of June, but we do realize how frustrating that was for you and several of our guests. Please stay with us the next time you are in the area!
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Columbia tn
1 review
5 of 5 stars Reviewed June 24, 2013

We stayed at this location on May 10th awaiting a neice's graduation from med-school. We had three families in 3 different rooms and all three rooms exceeded our expectation.
Mr. Nicholas Cooper the manager and all his staff were very friendly and accommodating. Breakfast was fresh, hot and assorted. If traveling to Little Rock again I will definitely stay at the TownePlace Suites by Marriott. It is a tremendous value for the money, has large clean rooms, excellent breakfast and friendly folks. What more can a traveling man want?

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, July 2, 2013
We are so glad that you, and those traveling with you, chose to stay with us for such an important event! I am pleased that you all had such a positive experience with us- our staff takes pride in the presentation of the hotel and will be thrilled to know that their efforts did not go unnoticed. We hope to see you the next time your travels bring you to the area!
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Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 16, 2013 via mobile

We stayed at TownePlace Suites in Little Rock on our way to northern Arkansas. This was a good overnight stay, and would've liked to stay longer. The room was spacious with a large fridge, small stovetop, sink, and microwave. The beds were very comfortable, and there was a table with seating for four in the large room. Breakfast in the morning was well presented with plenty of variety. Last, the minor complaint is the relatively difficult access to the entrance, there is no carport for unloading luggage in the rain. Actually, the entrance has a solid curb which makes it difficult to get a luggage trolley out to your car to get luggage.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, July 2, 2013
Thank you so much for your review! I am so glad that you enjoyed your stay with us and found our rooms and amenities comfortable. Please be sure to stay with us the next time you are passing through!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Little Rock West

Address: 12 Crossings Court, I-430 & Shackleford Rd - Exit 5, Little Rock, AR 72205
Location: United States > Arkansas > Little Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Little Rock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Little Rock West 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
We are newly remodeled. Located at Shackleford Crossings in West Little Rock is the TownePlace Suites by Marriott. Our hotel is designed and equipped for our guest to travel without leaving home, with amenities such as: - Full-Kitchens in every room- Conventional oven in our one and two bedroom suites- 32" flat panel TV's with HBO- Complimentary wired and wireless internet- Wake up to a deluxe complimentary breakfast, served every morning, with items such as eggs, bacon, sausage and Belgium waffles. Several healthy options are also available- Join us during our managers' receptions held Monday thru Wednesday from 5:30pm until 6:30pm and enjoy many food options in our buffet- Stay in shape and up to date with built-in TV's on each piece of cardio equipment in our fitness center. Complimentary headphones are available. Treadmills, elliptical machine and free weights are just a guest key away- Take a dip in our pool or fire up the grill and relax on our patio. ... more   less 
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Also Known As:
Towneplace Suites Little Rock West Hotel Little Rock

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