We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

TownePlace Suites Little Rock West: Traveler Reviews

2.5 of 5
12 Crossings Court, I-430 & Shackleford Rd - Exit 5, Little Rock, AR 72205
Hotel website
Hotel deals
Hotel amenities
Special Offer
Earn Up to 2 FREE Nights
TownePlace Suites Little Rock West
Ranked #9 of 54 hotels in Little Rock
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices
* We search the top travel sites for the best price
Townplace.com Booking.com Travelocity
and 8 more sites!
Traveler Reviews
Room Prices
Write a Review

74 reviews from our community

    Trip type
Traveler rating
    43
    18
    6
    4
    3
Date Rating
baton rouge, louisiana
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
81 helpful votes 81 helpful votes
“Liked the hotel - not the pet fee”
4 of 5 stars Reviewed February 19, 2013

We stayed here strictly because we always stay at Marriott properties and needed a place that would accept our dog. Overall, we were pleased although housekeeping could be a little better. I was a little surprised to find only one roll of toilet paper in a room designed to sleep 4. Positives: Free breakfast and manager's reception. Close to shopping and interstate. Negatives: Because of the hotel design, you have to drag the luggage cart out to the parking lot. Spaces also are very close together. Now for my biggest pet peeve, no pun intended. Marriott charges a nonrefundable pet fee that is more than we paid for the hotel room. Our dog is housebroken and stays in a crate when we are not in the room. Pet fee should be refundable.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask louisianagal about TownePlace Suites Little Rock West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review
February 20, 2013
Thank you for your feedback on this stay with us. I am happy to see that you were able to take advantage of our complimentary breakfasts and managers receptions- we really enjoy being able to mingle with guests in the evenings!

Our GM and I are disappointed to hear that your room was not up to our cleanliness standard- we take great pride in the cleanliness of our rooms and we will be making sure our housekeeping staff is cleaning every room to par.

Unfortunately, when our hotel was built, the "standard" did not allow for a good area to pull cars in front of the entrance. We will definitely take the width of the individual parking spaces into consideration- thank you for mentioning it.

As you said, Marriott does require a one-time per stay pet fee. This is so we can specially clean the carpet, furniture, curtains, et cetera upon check-out as we have many guests stay with us that have allergies or are undergoing treatments at local hospitals and cannot be exposed to allergens that may be brought in with a pet.

We look forward to seeing you the next time you come to the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Knox, Kentucky
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good atmosphere”
4 of 5 stars Reviewed February 18, 2013

We stayed here in an overnight on our way to Texas. We arrived at around 5 pm and a hot snack was being provided in the lobby. There was plenty of space to relax and catch up on my messages. There were several restaurants and shopping close. We ate at Texas Roadhouse. Our room was nice, clean, and the beds were comfortable. In the morning, there was a hot breakfast and real dishes ( a nice touch). The staff was polite and responsive to any requests. I would stay here again.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Azariah56 about TownePlace Suites Little Rock West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review
February 20, 2013
Thank you for your kind review! I am happy to hear you were able to take advantage of our close location to Texas Roadhouse and enjoyed the larger suite. We hope to see you on your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
2 reviews
1 helpful vote 1 helpful vote
“Tiny Room”
2 of 5 stars Reviewed January 25, 2013

Due to the price I was paying for Marriott property, I expected to be able to turn around in my room. It is claustrophobic! The staff in very unhelpful when an issue arises. The breakfast consisted of dry cereal, fake eggs, dried out sausage and watered down orange juice. I had read the reviews before staying there, and I assume they paid people to write good reviews because I experienced nothing great with this property.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Maurice V about TownePlace Suites Little Rock West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review
January 27, 2013
Maurice,

I am sorry to hear that you were not satisfied with your stay with us. This is the first time I have heard a complaint about the size of our rooms- we have many guests staying with us for several months at a time and they feel the size of all of our rooms are more than adequate.

The breakfast we serve is from a Marriott recommended vendor. We are only required to have "dry cereal" for our breakfasts, but we offer a spread that most of our guests are satisfied with, including hash browns, eggs, sausage links or patties, cereals, waffles, yogurt, fruit, toast and bagels, etc . The eggs are not fake- they are mixed with a butter sauce to help keep them moist, and some people do not like that flavor. I do apologize for the juice- our machine broke in the middle of breakfast this past week and it was not mixing the juice concentrate and water in the correct proportions. We have had a repairman out to fix it and it is back in working order. I also apologize if the sausage had been overcooked; we have a new member of staff working breakfasts in the morning, and, as you might imagine, there is a bit of a learning curve.

I would be curious to know what issues you experienced during your stay- you alluded to having said something about an issue to a staff member and it was not resolved. Please call the hotel at 501-225-6700 and ask to speak with me, or email me directly at sferguson@towneplacelittlerock.com. We take great pride in our staff being friendly, accommodating and, above all, helpful in the event that an issue arises.

Thank you,
Stephanie Ferguson
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
2 reviews
1 helpful vote 1 helpful vote
“Stephanie Ferguson”
5 of 5 stars Reviewed January 3, 2013

Stephanie is so accommodating and a pleasure to work with. Everything was taken care of expediously. Would definitely put our out-of-town employees at Town Place Suites in Little Rock. The staff is a great bunch.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Mary H about TownePlace Suites Little Rock West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas C, General Manager at TownePlace Suites Little Rock West, responded to this review
January 9, 2013
Thank you for taking the time to write a review- we feel very lucky to have Stephanie as our Director of Sales and are happy to hear that her efforts are not going unnoticed. We feel that our staff is one of the key factors in setting us apart from other hotels and I will make sure the team has read your review. Please let us know if we can be of any assistance with your out-of-town employees- we would like to help in any way possible.

Nicholas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ephraim, Wisconsin
Top Contributor
86 reviews 86 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
“Amazing Place”
5 of 5 stars Reviewed December 24, 2012

I have been staying here for a week now, traveling back and forth to the local hospital to visit my family member. The staff has been incredible. They go out of their way to be helpful. The room is immaculate. The breakfast is good and the manager's reception at night are exceptional. I've gotten great night sleeps - which is very important. Each room has a little efficiency unit- stove, microwave, full sized refrigerator, cooking and eating utensils and a dishwasher. The hotel is conveniently located next to a shopping area that includes a Walmart, 5 restaurants and other retail. If you are traveling to Little Rock, either on vacation or business- this is the place to stay.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by Dawn V for Little Rock
Ask Dawn V about TownePlace Suites Little Rock West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review
December 28, 2012
Thank you for the kind review! I will make sure the staff reads this, as they take great pride in helping our guests have positive stays. We look forward to seeing you in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
TownePlace Suites Little Rock West
Enter dates 1 night 2 nights
 
Wingate by Wyndham Little Rock
Great value on a similar hotel
Little Rock, AR
4.5 of 5 stars 179 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Little Rock
Romantic
Little Rock Marriott
Little Rock Marriott 3.5 of 5 stars 5 reviews
Good for business
Holiday Inn Express & Suites - Little Rock West
Holiday Inn Express & Suites - L... 4.0 of 5 stars 62 reviews
Near the beach
Holiday Inn Little Rock / Airport / Conference Center
Holiday Inn Little Rock / Airpor... 4.0 of 5 stars 73 reviews
Great value
Comfort Inn & Suites Airport
Comfort Inn & Suites Airport 3.5 of 5 stars 74 reviews
Show Prices ABS:HotelCheckRates-d114793?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d625333?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d76463?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d225386?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Little Rock hotels
BEST WESTERN PREMIER Governors S... 4.5 of 5 stars 282 reviews Wingate by Wyndham Little Rock 4.5 of 5 stars 179 reviews Comfort Suites 4.5 of 5 stars 64 reviews The Capital Hotel 5.0 of 5 stars 246 reviews
Show Prices ABS:HotelCheckRates-d75157?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d247651?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1673502?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d75232?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 54 hotels in Little Rock, ranked by popularity

Been to TownePlace Suites Little Rock West? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about TownePlace Suites Little Rock West

Also Known As:
Towneplace Suites Little Rock West Hotel Little Rock
Towneplace Suites Little Rock West Hotel
Address: 12 Crossings Court, I-430 & Shackleford Rd - Exit 5, Little Rock, AR 72205
Phone Number:
Region: United States > Arkansas > Little Rock
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotels in Little Rock
#10 Business Hotels in Little Rock
#15 Family Hotels in Little Rock
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Located at Shackleford Crossings in West Little Rock is the TownePlace Suites by MarriottOur hotel is designed and equipped for our guest to travel without leaving home, with amenities such as: - Full-Kitchens in every room- Conventional oven in our one and two bedroom suites- 32" flat panel TV's with HBO- Complimentary wired and wireless internet- Wake up to a deluxe complimentary breakfast, served every morning, with items such as eggs, bacon, sausage and Belgium waffles. Several healthy options are also available- Join us during our managers' receptions held Monday thru Thursday from 5:30pm until 6:30pm and enjoy many food options in our buffet- Stay in shape and up to date with built-in TV's on each piece of cardio equipment in our fitness center. Complimentary headphones are available. Treadmills, elliptical machine and free weights are just a guest key away- Take a dip in our pool or fire up the grill and relax on our patio. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Travelocity, Agoda, Expedia, Hotwire, Cheap Tickets, Priceline, Venere, Hotels.com and Tingo so you can book your TownePlace Suites Little Rock West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage TownePlace Suites Little Rock West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
TownePlace Suites Little Rock West
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices