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“Home away from home” 5 of 5 stars
Review of TownePlace Suites Little Rock West

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TownePlace Suites Little Rock West
2.5 of 5 Hotel   |   12 Crossings Court, I-430 & Shackleford Rd - Exit 5, Little Rock, AR 72205   |  
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Free Parking
Ranked #20 of 57 Hotels in Little Rock
York, Pennsylvania, United States
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Home away from home”
5 of 5 stars Reviewed December 23, 2012

My sister and I stayed at this hotel as our family member is critically ill in an area hospital. Upon entrance, the hotel is clean and well maintained and our room was spotless. The staff is welcoming and efficient. I found them all to be very helpful. Breakfast is complimentary and has enough variety to suit most appetites. There is an egg dish, hot and cold cereals, assorted breads, waffle station, and more. What was especially nice is the manager's reception Mon-Thursday which is a simple dinner and beverages. One night was pulled pork from Texas Roadhouse with sides, beverage, and cookies. Another night was a pasta dish with meat and shrimp from Coplands restaurant which was amazing.
Besides the friendly staff, great room, daily breakfast, manager's receptions there are other amenities such as an outdoor pool, business center with computer and printer/copier, and guest laundry.
Being we were there during a very difficult time of family illness it was wonderful to have such a wonderful place to stay. I highly recommend.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, December 26, 2012
We are so pleased that you and your sister had such a nice stay with us, despite the circumstances of your stay. Thank you for taking the time to share with us and have a wonderful 2013!
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110 reviews from our community

Traveler rating
    56
    31
    10
    8
    5
See reviews for
37
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30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Camden, Arkansas
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 12, 2012

I love this hotel. The amenties at this hotel makes it feel like a home away from home. Check in is always easy and the location is close to shopping, restaurants,and the Little Rock metro area. I would definitely recommend this hotel.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, December 13, 2012
I am so happy that you enjoy your stays with us! Our goal is to make every guest achieve the "home away from home" feel and we are grateful to hear that this has been your experience. We look forward to seeing you on your next visit!
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Bauxite, Arkansas, United States
2 reviews
5 of 5 stars Reviewed December 11, 2012 via mobile

Me and my husband have been here since the in of September, have are displaced because of house fire. The hotel's staff have above and beyond to make us feel at home. The managment team here are THE BEST there is.....Jennifer, Nick, and Stephanie are just AWESOME and are always on the top of their game. As well has the staff. Maggie, James, and Jason are always professional and personable. I would not think of staying anywhere else.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, December 13, 2012
We are so glad that you and your husband are still enjoying your stay after having been here for so long. We are happy to have you!
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Chengdu, China
1 review
5 of 5 stars Reviewed November 20, 2012

Translated from the China Team's feedback: Thanks to the director of sales manager's attention to details, our extended stay visit went very well. Really appreciate your help in managing this entire trip. Deep gratitude for the quality of the room and the service the hotel provided. We will come back and stay here again.

Room Tip: Location lends itself to walking distance to Wal-Mart and restaurants – this was very helpful in the...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, November 26, 2012
Thank you for taking the time to share your team's feedback. I am so glad that they had such a positive stay with us- we certainly enjoyed having them as guests, and we look forward to seeing them again on their next visit!
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Mountain View, Arkansas
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 5, 2012

I had to take a last minute trip to LR with my middle daughter so I made a last minute reservation at the Towneplace Suites for us, a two bedroom. Lots of stress in this day. When we arrived our room was ready, clean and just what was needed. The staff was exceptional and made sure we had everything we needed. I would suggest this simple hotel to anyone.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, November 6, 2012
We are so thrilled that you and your daughter had such a positive experience! We look forward to seeing you next time you travel through Little Rock.

Stephanie Ferguson
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Russellville, Arkansas
1 review
5 of 5 stars Reviewed October 30, 2012

I didn't even know this hotel and other businesses were out in this part of the city and I'm so thankful I found it. The manager was extremely helpful and accomadating. The staff was very friendly. The rooms are clean, super nice, and have plenty of room. The breakfast was absolutely delicious. I have zero complaints.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, October 31, 2012
I am so happy you found us, and even more happy that you had such a positive experience. Thank you for taking the time to share your experience and we look forward to seeing you the next time you're in Little Rock!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lowell, Arkansas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2012

This is a great place to stay. The rooms, hallways and common areas are always clean and inviting. I have never had an issue with housekeeping in this hotel. The rooms are well equipted with a convenience kitchen (range, microwave, sink, dishwasher and refrigerator). The rooms have a great workspace and plenty of storage including an oversized closet. The staff is also friendly and welcoming. The only areas I think the hotel could improve would be in the timely manner of having their breakfast ready for guests. I was told breakfast started at 6:30 AM however one morning they just started putting items out at 6:30 AM. It was almost 7:00 AM before the hot breakfast items were served. This has happened several times. The hotel also serves a light dinner in a evening reception format but again seems slow at getting the items out for people. The food is always good and the staff is friendly.

Room Tip: Note, the walls are a little on thin side as you can sometimes hear the folks next to you however, n...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, October 30, 2012
We are so glad that you enjoyed your stay with us! I will make sure to let our housekeeping staff know that their hard work is noticed and appreciated.

The next time you stay with us, could you please let either myself or our General Manager, Nicholas, know if breakfast is not out and ready at 6:30? One of us is typically on property by 7:30, but we don't know if breakfast went out late unless someone tells us! This is definitely something we would like to have addressed immediately.

Thanks and we look forward to your next stay!

Stephanie Ferguson
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Little Rock West

Address: 12 Crossings Court, I-430 & Shackleford Rd - Exit 5, Little Rock, AR 72205
Phone Number:
Location: United States > Arkansas > Little Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Little Rock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Little Rock West 2.5*
Official Description (provided by the hotel):
Located at Shackleford Crossings in West Little Rock is the TownePlace Suites by MarriottOur hotel is designed and equipped for our guest to travel without leaving home, with amenities such as: - Full-Kitchens in every room- Conventional oven in our one and two bedroom suites- 32" flat panel TV's with HBO- Complimentary wired and wireless internet- Wake up to a deluxe complimentary breakfast, served every morning, with items such as eggs, bacon, sausage and Belgium waffles. Several healthy options are also available- Join us during our managers' receptions held Monday thru Thursday from 5:30pm until 6:30pm and enjoy many food options in our buffet- Stay in shape and up to date with built-in TV's on each piece of cardio equipment in our fitness center. Complimentary headphones are available. Treadmills, elliptical machine and free weights are just a guest key away- Take a dip in our pool or fire up the grill and relax on our patio. ... more   less 
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Also Known As:
Towneplace Suites Little Rock West Hotel Little Rock

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