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TownePlace Suites Little Rock West: Traveler Reviews

2.5 of 5
12 Crossings Court, I-430 & Shackleford Rd - Exit 5, Little Rock, AR 72205
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TownePlace Suites Little Rock West
Ranked #9 of 54 hotels in Little Rock
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74 reviews from our community

    Trip type
Traveler rating
    43
    18
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    4
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Date Rating
Mountain View, Arkansas
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
“Great stay great Staff”
5 of 5 stars Reviewed November 5, 2012

I had to take a last minute trip to LR with my middle daughter so I made a last minute reservation at the Towneplace Suites for us, a two bedroom. Lots of stress in this day. When we arrived our room was ready, clean and just what was needed. The staff was exceptional and made sure we had everything we needed. I would suggest this simple hotel to anyone.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask rtenison about TownePlace Suites Little Rock West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review
November 6, 2012
We are so thrilled that you and your daughter had such a positive experience! We look forward to seeing you next time you travel through Little Rock...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Russellville, Arkansas
1 review
“Very glad I found out about this hotel”
5 of 5 stars Reviewed October 30, 2012

I didn't even know this hotel and other businesses were out in this part of the city and I'm so thankful I found it. The manager was extremely helpful and accomadating. The staff was very friendly. The rooms are clean, super nice, and have plenty of room. The breakfast was absolutely delicious. I have zero complaints.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Megan T about TownePlace Suites Little Rock West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review
October 31, 2012
I am so happy you found us, and even more happy that you had such a positive experience. Thank you for taking the time to share your experience and we look forward to seeing you the next time you're in Little Rock!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lowell, Arkansas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Place to Stay”
5 of 5 stars Reviewed October 29, 2012

This is a great place to stay. The rooms, hallways and common areas are always clean and inviting. I have never had an issue with housekeeping in this hotel. The rooms are well equipted with a convenience kitchen (range, microwave, sink, dishwasher and refrigerator). The rooms have a great workspace and plenty of storage including an oversized closet. The staff is also friendly and welcoming. The only areas I think the hotel could improve would be in the timely manner of having their breakfast ready for guests. I was told breakfast started at 6:30 AM however one morning they just started putting items out at 6:30 AM. It was almost 7:00 AM before the hot breakfast items were served. This has happened several times. The hotel also serves a light dinner in a evening reception format but again seems slow at getting the items out for people. The food is always good and the staff is friendly.

Room Tip: Note, the walls are a little on thin side as you can sometimes hear the folks next to you however, n...
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by MoneyMan2012 for Little Rock
Ask MoneyMan2012 about TownePlace Suites Little Rock West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review
October 30, 2012
We are so glad that you enjoyed your stay with us! I will make sure to let our housekeeping staff know that their hard work is noticed and...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pontotoc, Mississippi
Top Contributor
94 reviews 94 reviews
54 hotel reviews
Reviews in 49 cities Reviews in 49 cities
33 helpful votes 33 helpful votes
“Just might be my favorite”
5 of 5 stars Reviewed October 28, 2012

I was very please with my stay here. First time to stay at a Towneplace Suite. Great value. Front desk personnel were very nice. Rooms were great. Had everything you might need. Bed was comfortable. TV was great. Bathroom was good. Breakfast was very good. Can't wait to return

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Food_man56 about TownePlace Suites Little Rock West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review
October 30, 2012
We are so happy that you had such a positive initiation to the TownePlace Suites brand! Make sure to give us a call when you are coming back to the...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bauxite, Arkansas, United States
2 reviews
“AWESOMINESS”
5 of 5 stars Reviewed October 22, 2012

Me and my husband have been at the hotel for 3 weeks now due to our house caught fire and our insurance company said we had to be put into a hotel that had kitchenetts. Being away from our home has really been difficult, but the staff here have made us feel very much at home and given us Peace of mind. The hotel is by far one of the best Ive ever stayed in. As I have worked in the hotel business myself for the last 8 years, my previous employer and many other hotels should take lessons from here. The rooms are very spacious and the cleanest there is. The breakfast is the best, in that there is so much varity and many choices. The hours for the breakfast are great. We can not think of one bad thing to say about the hotel. I would love to comend the Front Desk staff with their professionalism, but most of all for treating us like family with all of their care and concearn with all that we have been through. As well as the housekeeping staff as being great and have been very "Johnny on the Spot" with any need that we need. I would recommend this hotel to anyone. Love it here!!

Room Tip: the 2 bedroom suites are perfect for family. And they allow your pets!!
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Mechelle R about TownePlace Suites Little Rock West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review
October 26, 2012
We are thrilled that you are enjoying your stay with us, especially when you are in such difficult circumstances. I will be sure to let our front desk and housekeeping staff know that their hard work is appreciated and noticed. .

Thanks so much!

Stephanie Ferguson
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about TownePlace Suites Little Rock West

Also Known As:
Towneplace Suites Little Rock West Hotel Little Rock
Towneplace Suites Little Rock West Hotel
Address: 12 Crossings Court, I-430 & Shackleford Rd - Exit 5, Little Rock, AR 72205
Phone Number:
Region: United States > Arkansas > Little Rock
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotels in Little Rock
#10 Business Hotels in Little Rock
#15 Family Hotels in Little Rock
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Located at Shackleford Crossings in West Little Rock is the TownePlace Suites by MarriottOur hotel is designed and equipped for our guest to travel without leaving home, with amenities such as: - Full-Kitchens in every room- Conventional oven in our one and two bedroom suites- 32" flat panel TV's with HBO- Complimentary wired and wireless internet- Wake up to a deluxe complimentary breakfast, served every morning, with items such as eggs, bacon, sausage and Belgium waffles. Several healthy options are also available- Join us during our managers' receptions held Monday thru Thursday from 5:30pm until 6:30pm and enjoy many food options in our buffet- Stay in shape and up to date with built-in TV's on each piece of cardio equipment in our fitness center. Complimentary headphones are available. Treadmills, elliptical machine and free weights are just a guest key away- Take a dip in our pool or fire up the grill and relax on our patio. ... more   less 
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