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Embassy Suites Hotel Little Rock: Traveler Reviews

3.5 of 5
11301 Financial Centre Parkway, Little Rock, AR 72211
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Embassy Suites Hotel Little Rock
Ranked #21 of 54 hotels in Little Rock
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167 reviews from our community

    Trip type
Traveler rating
    57
    42
    35
    25
    8
Date Rating
Monticello, Arkansas
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Embassy what happened to you?????”
3 of 5 stars Reviewed March 14, 2013 via mobile

This WAS my one hotel in Little Rock. NOT anymore. I stay in Little Rock at least once a month and 95 percent was at Embassy. Something changed. The breakfast and managers reception were major influences in our choosing Embassy and on our last trip they were both lacking, and customer service is nonexistent. I'm still waiting(3 weeks, 2 calls, and one wasted return trip) for lost and found to tell me if the ring I left has been found. My guess is its at someone's house. We in fact stayed at Crowne Plaza the last trip to LR., this may be our new hotel.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
See 8 more reviews by Karen S for Little Rock
Ask Karen S about Embassy Suites Hotel Little Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieG542, General Manager at Embassy Suites Hotel Little Rock, responded to this review
March 19, 2013
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you that I will keep your feedback in mind to improve out in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accusmtomed to receive from us. Our goal is to not only meet your expectations, but exceed them.

Again, thank you for your review and I sincerely hope that you will give us another opportunity and stay with us the next time you are in town.

Stephanie Grade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“Great place to stay in West LR”
5 of 5 stars Reviewed March 11, 2013

Great hotel, rooms clean, staff friendly and responsive to requests. Breakfast cooks and wait staff particularly good, pleasant and helpful and hard working especially on weekends when hotel is full of kids, sports teams, Marathoners.
Price good, varies widely with occupancy. Have stayed here a number of times, and will again.

Room Tip: Stay away from rooms directly over the sports bar if the Razorbacks are playing.
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Robert R for Little Rock
Ask Robert R about Embassy Suites Hotel Little Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieG542, General Manager at Embassy Suites Hotel Little Rock, responded to this review
March 19, 2013
Thank you for your review of your recent experience at the Embassy Suites Little Rock. I am pleased to hear that you had a great experience. I will make sure to pass this along to our staff. They enjoy knowing that they have not only met our guests expectations, but exceeded. We look forward to seeing you in the future.

Safe Travels,
Stephanie Grade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hot Springs, Arkansas
1 review
“Comfort, Affordability and Class!”
5 of 5 stars Reviewed March 7, 2013

Want a 3 Star price with a 4+ Star experience? Choose Embassy Suites Little Rock, enough said:)!!The breakfast was soooo good with everything you could desire. The room was clean, convenient and exquisitely decorated.The staff was helpful and appreciative. The amenities were offered with no additional cost, e.g. secure parking, happy hour, spa, pool, bar, music, whatever-just ask and no prob.

Room Tip: You are in a quiet part of town, just hope you are not next to little children that are unhappy; oth...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask btrusse about Embassy Suites Hotel Little Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieG542, General Manager at Embassy Suites Hotel Little Rock, responded to this review
March 19, 2013
Thank you for your kind words about your recent stay. I am glad to hear you had a great time and truly enjoyed your stay. I loved your tip, if we only knew which children were going to be the unhappy ones, that would be a game changer for our industry.

Thank you again for your feedback, I will make sure the team hears what you have posted. We hope to see you again soon.

Safe travels,
Stephanie Grade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Smith, Arkansas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Carefully read room descriptions”
5 of 5 stars Reviewed March 4, 2013

I booked a two bedroom suite think it would have two bedrooms. Upon arrival, I discovered it was a two room suite with two beds in one room. It was still plenty of room but very misleading on the website. Other two bedroom suite hotels I've booked had TWO bedrooms with a separate living area. The hotel itself was clean, beautiful and the staff was great. I enjoy staying at Embassy Suites. The breakfast was great as well.

Room Tip: Book a corner suite, they are the same price and roomier!!
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Ava K about Embassy Suites Hotel Little Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Good Staff/Service”
4 of 5 stars Reviewed February 26, 2013

We stayed 5 nights at the Embassy Suites in Little Rock while visiting family. Our family recommended this hotel. The location was perfect for our needs and within a close distance to the places we were interested in going to. There were good restaurants nearby and a Starbucks across the street. The complimentary breakfast was very good with may choices of hot foods and eggs made to order. But, the best part was the wonderful hotel staff. We had a couple of issues but the hotel staff went out of their way to immediately remediate the problems. Especially the night manager and front desk staff. Our problem was immediately addressed in a satisfactory manner.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask missinglenk about Embassy Suites Hotel Little Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Hotel Little Rock

Also Known As:
Embassy Suites Little Rock
Little Rock Embassy Suites
Address: 11301 Financial Centre Parkway, Little Rock, AR 72211
Phone Number:
Region: United States > Arkansas > Little Rock
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotels in Little Rock
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Your premier accommodations in Little Rock begin at the Embassy Suites Little Rock! We are located in the heart of Little Rock with easy access to I-630 and I-430.With such easy access to all of Little Rock's best attractions, there is no reason to stay elsewhere. We are right down the street from the River Market District, just minutes from downtown and Little Rock Airport, and a close drive to the Little Rock Zoo, Clinton Presidential Library, Pinnacle Mountain, Burns Park, and the Wild River Country Water Park, among many other Little Rock attractions!When you are not busy exploring the city, you have the comforts of two-room suites with separate living and bedroom areas, staying fit in our fitness center and indoor pool, starting the day with our complimentary cooked-to-order breakfast, or winding down the day with complimentary drinks at our Manager's Reception. Come stay with us at the Embassy Suites Little Rock. ... more   less 
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