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“A very comfortable stay” 4 of 5 stars
Review of Embassy Suites by Hilton Hotel Little Rock

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Embassy Suites by Hilton Hotel Little Rock
3.5 of 5 Hotel   |   11301 Financial Centre Parkway, Little Rock, AR 72211   |  
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Breakfast & Wi-Fi Package
Ranked #31 of 61 Hotels in Little Rock
Albany, NY
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
“A very comfortable stay”
4 of 5 stars Reviewed November 25, 2012

On a recent trip to visit friends in Little Rock, constant companion and I spent three days at the Embassy Suites. Clean, comfortable rooms, excellent breakfast, evening managers reception, friendly service, all at a very reasonable rate. What more could one ask for?
If you find yourself in need of a Little Rock hotel just a few minutes from downtown, I can't imagine you'd be disappointed here.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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509 reviews from our community

Traveler rating
    196
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    101
    56
    27
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 21, 2012

Recently at an hotel stay at the embassy suites I found mold in my room and water damage on walls. When asked have they recently renovated rooms the answer from a Mrs. Suzanne was yes they have. Then I arrive at hotel and get room exactly where I wanted by a wonderful young black lady who had checked me in that morning. After I returned from the managers reception which was lovely, I asked to speak to a front office manager. While waiting ten minutes for Mr.Williams to come out and speak with he acted very nonchalant with me. Then he walked back to the back after speaking with me not asking or trying to see if I was ok.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieG542, General Manager at Embassy Suites by Hilton Hotel Little Rock, responded to this review, November 30, 2012
First let me thank you for taking the time to review your recent stay with us. Without feedback of all types we can not continue to grow our business. I am disappointed that the customer service that you encountered while here was not at the level that I would have expected or hoped you would receive. I assure you that we will work diligently to rectify that to ensure if we were to receive another chance you would feel at home here, as you should. Please feel free to contact me personally if you are in the area again. I would be more than happy to assist you with your arrangements.

Stephanie Grade
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington
Level Contributor
108 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed November 6, 2012

We have never been disappointed with Embassy Suites and this one was no exception. The room was spacious and very comfortable. The breakfast is pretty good. I had the omelet each day. I do have two issues that are minor but thought worth mentioning. The handicapped accessible unit is almost as far from the elevators as you can get. This does mean you do not hear the elevator noise which is okay so I would say that does balance the issue. The handicapped accessible parking is at the far end of the parking garage. I would suggest they figure out how to make the pool handicapped accessible but I usually make this comment at most places we stay.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed November 5, 2012 via mobile

Let me start by saying I have never had an issue with embassy suites before this trip. So when I booked the reservation I did so online through the advanced purchase option, that thing is a joke by the way, and when I did I made the mistake of booking one week past the date I arrived for the visit. So my mistake I get it. But when I called to try and correct the matter they said that since I used the advanced purchase option embassy suites was not able to help me out. Turns out its a third party that handles that. So the third party says they will not do anything to correct the matter except charge me $50 to change my reservation for a later date and then I can use whats left if the credit. The hotel was not full and they just said it was my problem. So no help calling embassy suites customer care either they were useless. But here us the bright spot. Talking to the customer care agent at the hotel, Coti was here name, she helped me figure out some way to get a discount so that I at least had a room for the visit. What a sweet heart! After that the hotel was great. Great amenities, great breakfAst and managers reception. Everything was up to standard after the issue was resolved.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieG542, General Manager at Embassy Suites by Hilton Hotel Little Rock, responded to this review, December 4, 2012
I am glad to hear that you enjoyedyour stay at our hotel. However, I would like to apologize for the level of service and inconveniences that you endured while working with the Advance Purchase department. We hope to see you return in the near future. Safe travels...

Stephanie Grade
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
Level Contributor
68 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed October 25, 2012

What you would expect. Pretty clean rooms, nothing-to-complain about service, pretty good breakfast. Happy hour is a welcome event at 5:00. Decent location for Chenal but not much to walk to. DefinitelY need a car

Stayed September 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed October 21, 2012

I stay with Embassy regularly and have never been dissapointed. The hotel is well kept and has a great center atrium with areas for relaxing and enjoying food and company.

The staff is very attantive and will take care of any needs immediately.

I will be staying here each time I'm in town over night.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jonesboro, arkansas
Level Contributor
105 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 stars Reviewed October 14, 2012

I must have stayed here at least 6 times over the past several years on business trips. I have always received a comfortable, spacious room, good service. I have never had a bad experience and find some of the bad reviews to be not credible.This time I inquired about the covered parking and was told there is a $3 a day charge. Not sure I like that, I don't recall there being a charge in the past.
Overall I am still very happy to stay here whenever I am in LR on business.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hotel Little Rock

Address: 11301 Financial Centre Parkway, Little Rock, AR 72211
Phone Number:
Location: United States > Arkansas > Little Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Little Rock
#18 Business Hotel in Little Rock
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Little Rock 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
Your premier accommodations in Little Rock begin at the Embassy Suites Little Rock! We are located in the heart of Little Rock with easy access to I-630 and I-430.With such easy access to all of Little Rock's best attractions, there is no reason to stay elsewhere. We are right down the street from the River Market District, just minutes from downtown and Little Rock Airport, and a close drive to the Little Rock Zoo, Clinton Presidential Library, Pinnacle Mountain, Burns Park, and the Wild River Country Water Park, among many other Little Rock attractions!When you are not busy exploring the city, you have the comforts of two-room suites with separate living and bedroom areas, staying fit in our fitness center and indoor pool, starting the day with our complimentary cooked-to-order breakfast, or winding down the day with complimentary drinks at our Manager's Reception. Come stay with us at the Embassy Suites Little Rock. ... more   less 
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Also Known As:
Embassy Suites Little Rock
Little Rock Embassy Suites

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