Let me start by saying I have never had an issue with embassy suites before this trip. So when I booked the reservation I did so online through the advanced purchase option, that thing is a joke by the way, and when I did I made the mistake of booking one week past the date I arrived for the visit. So my mistake I get it. But when I called to try and correct the matter they said that since I used the advanced purchase option embassy suites was not able to help me out. Turns out its a third party that handles that. So the third party says they will not do anything to correct the matter except charge me $50 to change my reservation for a later date and then I can use whats left if the credit. The hotel was not full and they just said it was my problem. So no help calling embassy suites customer care either they were useless. But here us the bright spot. Talking to the customer care agent at the hotel, Coti was here name, she helped me figure out some way to get a discount so that I at least had a room for the visit. What a sweet heart! After that the hotel was great. Great amenities, great breakfAst and managers reception. Everything was up to standard after the issue was resolved.
- Official Description (provided by the hotel):
- Your premier accommodations in Little Rock begin at the Embassy Suites Little Rock! We are located in the heart of Little Rock with easy access to I-630 and I-430.With such easy access to all of Little Rock's best attractions, there is no reason to stay elsewhere. We are right down the street from the River Market District, just minutes from downtown and Little Rock Airport, and a close drive to the Little Rock Zoo, Clinton Presidential Library, Pinnacle Mountain, Burns Park, and the Wild River Country Water Park, among many other Little Rock attractions!When you are not busy exploring the city, you have the comforts of two-room suites with separate living and bedroom areas, staying fit in our fitness center and indoor pool, starting the day with our complimentary cooked-to-order breakfast, or winding down the day with complimentary drinks at our Manager's Reception. Come stay with us at the Embassy Suites Little Rock. ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Little Rock
- Little Rock Embassy Suites