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“Great location in downtown” 4 of 5 stars
Review of Hampton Inn & Suites Little Rock - Downtown

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Hampton Inn & Suites Little Rock - Downtown
3.0 of 5 Hotel   |   320 River Market Avenue, Little Rock, AR 72201   |  
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Special Offer
Double Points Package
Ranked #8 of 60 Hotels in Little Rock
Certificate of Excellence 2014
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Great location in downtown”
4 of 5 stars Reviewed December 28, 2013

I've stayed here twice and enjoyed it both times. The hotel is within walking distance of quite a few nice restaurants and bars, and has a secure parking garage (which costs extra to park in). The outdoor pool was well kept, but was usually in the shade. Room was nice, help was friendly. Recommended.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmote78, General Manager at Hampton Inn & Suites Little Rock - Downtown, responded to this review, December 31, 2013
Thank you very much for staying with us while visiting Downtown Little Rock. We are always pleased to hear form our guests. Especially when we have succeeded in delivering a great stay. I hope that we will have the opportuntiy to serve you again on your next visit to our city.
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443 reviews from our community

Traveler rating
    251
    145
    33
    9
    5
See reviews for
133
107
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
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English first
Memphis, Tennessee
Top Contributor
94 reviews 94 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 27, 2013

It is a nice building in a good location, but the service (as stated by other reviewers) is bad. People at the front desk don't seem to care and are rude. Shame. There are many other hotels in the area: we'll rather try the other ones. Also, forget about free onsite parking. You can park by the street for free till 8 am though.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmote78, General Manager at Hampton Inn & Suites Little Rock - Downtown, responded to this review, December 31, 2013
Thank you for staying with us and taking the time to write a review. We take the feedabck we receive form our guests very seriously. We have made some adjustments to our frontline personnel. I firmly believe that it is your staff not your stuff that brings guests back again an again. Granted it does help to be in a great locaton with a contemporary facility. I would also like to apologize for your displeasure with our parking situation. Parking in an urban setting is most times dificult. We have done the best with what we have to work with and make sure that we have one of the lowest parking fees in the downtown area. Thank you for staying with us. I hope that you will give us another opprotunity to serve you in the future.
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Syracuse, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2013

I stayed at this hotel because it was close to the tourist area and many places to eat. The hotel was your typical Hilton hotel except that they had a bartender named Sherry who made the stay even better. She was very nice to talk to while at the bar and was very helpful in suggesting places to eat. She was a definite plus!

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmote78, General Manager at Hampton Inn & Suites Little Rock - Downtown, responded to this review, December 31, 2013
Thank you very much for staying with us on your recent visit to Little Rock. I am very happy that Sherry was able to deliver the standard of service we strive for. I agree with you Sherry is an outsatnding ambassador of guest service. I will make sure and share your comments with our team at the next daily huddle. Thank you again for choosing to stay with us.
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Fort Smith, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed December 17, 2013

When there are front line staff personnel who do not care to provide excellent service, it leaves a bitter taste in your mouth! I had issues with the television not working, and went though a very difficult time with the front desk personnel before getting it resolved. The attendant was rude, condescending and acted inconvenienced by my request for the television to be fixed.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmote78, General Manager at Hampton Inn & Suites Little Rock - Downtown, responded to this review, December 31, 2013
We truly value hearing from our guests and we take the feedback very serriously. I can not apologize enough for the level of service you report receiving while staying with us. I assure you we have made some adjustments to the front line personnel you refer to in you review. I hope that you will give us the opportunity to redeem ourselves on your next visit to Little Rock. We look forward to serving you in the future.
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Houston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 13, 2013

The hotel was very clean. The staff were very helpful and friendly. The rooms were awesome, extremely comfortable beds, clean, soft sheets and towels. Huge walk-in showers. Nicely decorated lobby. Would definitely recommend if staying in downtown Little Rock.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmote78, General Manager at Hampton Inn & Suites Little Rock - Downtown, responded to this review, December 31, 2013
Thank you for staying with us on your recent visit to Little Rock's River Market District. We always like to hear from our guests. I hope that we will have the priveledge of serving you agian in the future.
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Bald Knob, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 11, 2013

This was an excellent stay. Our suite was roomy and comfortable. The breakfast was very good and the staff were extremely helpful. The location downtown was very convenient. I would stay here again if I needed to be in this area.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmote78, General Manager at Hampton Inn & Suites Little Rock - Downtown, responded to this review, December 31, 2013
We are so glad you chose to stay with us on your recent trip to Little Rock. We are always happy to hear when we have delivered a great stay to our guests. Thank you for shoosing to stay with us. We hope to have the opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sumter, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 10, 2013

This hotel is in a good location within walking distance to nice restaurants and various local stores. The double queen room I had was spacious, clean and well maintained. The breakfast was good and the staff were very courteous and helpfull.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmote78, General Manager at Hampton Inn & Suites Little Rock - Downtown, responded to this review, December 31, 2013
Thank you very much for taking the time to write such a nice review of our hotel. We truly value the feedabck from our guests. I hope that we have the opportunity to serve you agin in the future. Thank you again for choosing to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Little Rock - Downtown

Address: 320 River Market Avenue, Little Rock, AR 72201
Phone Number:
Location: United States > Arkansas > Little Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Little Rock
#4 Romantic Hotel in Little Rock
#9 Business Hotel in Little Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn & Suites Little Rock - Downtown 3*
Number of rooms: 119
Official Description (provided by the hotel):
The all new Hampton Inn & Suites Downtown is located in the River Market District and within walking distance to all the dining, shopping, nightlife and the Clinton Presidential Center. ... more   less 
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Also Known As:
Hampton Inn And Suites Little Rock - Downtown
Hampton Inn & Suites Little Rock - Downtown Hotel Little Rock
Hampton Inn Little Rock

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