My daughter and I went for a mother's day weekend on 05/10 and 5/11/13. We walked into a nightmare. We pre-rented the Reagan Executive Suite. When we arrived we noticed the rug all torn up. We noticed a throw cover on the cushions on the love seat. When I pulled it back, there was a huge Stain and Burn holes. We thought we'd make the best of it. We went out to eat and when we got back, I decided to fill the jacquzzi, so we could relax and watch a movie. When I went to fill the jacquzzi, there was hair all in the tub and you could feel scum on the sides. It was filthy..
I immediately called the front desk and the clerk said she'd get housekeeping. In the mean time I pulled back the covers on the bed, there was a man's sock laying there. There was hair on the pillows and most of all THERE WERE BED-BUGS CRAWLING. By that time the night clerk and housekeeping arrived and I went off on them about this disgusting place. They brought us another key to the Reuter's Room and asked if we'd like to check it out. My daughter and I went over to that room literally tore the room apart. All was fine so we decided to take it. Around 9pm that evening we get a call from the desk clerk saying that the Reuter's room was rented for Saturday and we'd need to move. Luckily we did not have to. The other party didn't take it. This ordeal really put a damper on our weekend. The Inn did reimburse me for the difference between the room rates, but did not try to appease us any way else. I have been coming to Cozy Inn for years now and THIS WAS MY LAST TIME. I HAVE NEVER SEEN SUCH DISGUSTING CLEANLINESS AND LACK OF CARING WHAT SO EVER..........
- Also Known As:
- The Cozy Country Hotel
- The Cozy Country Hotel Thurmont
- Thurmont Country Inn
- Country Inn Thurmont