My husband and I booked the Reagan Cottage for two nights to celebrate our 10 year anniversary. The problems began as we checked in. I approached the front desk and stated I had a reservation. The woman at the front desk snapped at me and said "for what"? I stood there dumbfounded. After 10 minutes I left the lobby with room key in hand and silently prayed I wouldn't have to encounter this woman again.
The room was nice. Carpet was worn and torn in one area but was something I could live with. The room was chilly so we turned on the heat. We set the temp at 85 and it took over 24 hours for the room to warm up enough to be comfortable. The heat in the bathroom was broken so they had placed a small heater on the floor.
Once we had unpacked and settled in we headed for the bar. One of the reasons we had chosen the Cozy was that there was a restaurant and bar on the premises. We didn't want to drive any where during our stay. The bar was nice and Steve the bartender was friendly.
After a couple of drinks we went back to the room to enjoy the Jacuzzi. NO HOT WATER! We put a call into the front desk and within 10 min someone was there to fix the situation. We had to wait another 20 min for the water tank to heat up. Complete mood breaker. FYI: Even when the hot water is working correctly there isn't much of it so used wisely.
Day 2... something happened to the electricity in the restaurant so no lunch and no bar until almost 3pm.
The food at the buffet was less than stellar and way to expensive.
I would like to mention how wonderful Lee was. He is one of the restaurant managers and was EXTREMELY friendly and helpful. Lee gets a 5 star rating!
- Also Known As:
- The Cozy Country Hotel
- The Cozy Country Hotel Thurmont
- Thurmont Country Inn
- Country Inn Thurmont