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La Quinta Manhattan: Traveler Reviews


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64% Recommend
3.5 of 5 stars 322 reviews
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I too was double-billed at La Quinta-Manhattan

La Quinta Manhattan

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2 of 5 stars
Migoc 1 contribution
New England
Aug 12, 2006 | Trip type: Family
6/9 found this review helpful

I just hang-up the phone from talking with the front desk at La Quinta-Manhattan. I stayed there for one night last August 10. Today is August 12 and I saw on my credit card account that I've been billed twice, the first time when I checked in and the second time today at 2:30 am. In both cases, I've been charged for an extra $50 from the amount I signed on my credit card.

I contacted the front desk at La Quinta-Manhattan, and not only they were unable to help me, but the clerk was rather rude and very patronizing--of a woman with an accent. He explained to me that I was being charged extra until it was clear that I had not incurred in extra charges, such as long distance calls, and that most likely I will be reimbursed next Thursday. Was that the extra $50? Although highly unethical to hold customer's money without warning (no breakdown on the credit card statement either of such charges), I granted that the extra $50 may have this simple explanation. But what about the extra $203.14? He told me to contact my credit card, that he couldn't see the double-billing on his computer. Today is Saturday, and the only thing I could do was to block my credit card from further charges. Meanwhile, we've tried to contact the manager of La Quinta-Manhattan, a certain Mrs. Sunni, but no response yet. It is Saturday, and she is not in her office. I've sent emails to La Quinta headquarters and to the Applecore "contact us" address online. It is Saturday and there is no way to get in touch with anyone.

You can get robbed on a weekend and there is no one to help you out. We also called the NYC police, and they said they will call us back. It is now six hours later, 10:43 pm, and no call yet. It is Saturday and this is not an emergency.

  • Liked — Location, the Latina woman who cleaned the room (very helpful and friendly!), and the price.
  • Disliked — Rudeness of the two men working at the front desk. Having been double-billed
  • Tips/Secrets: — Pay cash.
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay August 2006
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since August 12, 2006
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $223 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Jury's still out on this one!

La Quinta Manhattan

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2 of 5 stars
travelinCAfam 9 contributions
El Cajon, California
Aug 2, 2006 | Trip type: Family
5/5 found this review helpful

Let's start with the favorable things.

Location...half a block from the Empire State Building, subway is close, Manhattan Mall is a block away. Room on the 12th floor was roomy, in fairly good condition, and cleaner than expected after our first night! The price was very reasonable for New York! They also held our luggage when we checked out until we were ready to leave the city in the late afternoon. They booked a great airport service to JFK for us. We were here two nights with four people the first night and two people the second night. We reserved non-smoking rooms through the La Quinta website. Now, the not so great things! When I checked in I was quoted a higher price because I didn't have my AAA card with me...it was circling the block until we could find a place to pull over and unload!

When we arrived at our room on the fourth floor, it was TINY, a smoking room and icky. I went right back to the front desk to have the problem corrected. I was told the reservation didn't request a non-smoking room (even tho I had my confirmation specifying non-smoking) and that they had no non-smoking rooms available. We tried calling around to change hotels but everything was booked. We were stuck in this smelly, icky room! After spending $15 on room freshners and Febreeze, it still smelled terrible. We suffered through the night. We were up and out early to escape the smell. The second night they did give us a much better and bigger non-smoking double room. The elevators were very slow and sluggish.

The overall condition of this property is dingy, and unkempt. The breakfast room had dusty lint on the wall above the food and the ceiling was leaking in several places near the food. Wireless internet was suppose to be available but it was not. Valet parking for one night was $38! Yikes! When we did check out, they did give us our reserved price and a 10% discount on the first nights room. Not much but at least it was something. I'm thinking it might be worth the extra money to stay somewhere a little cleaner and nicer.

  • Liked — Price
  • Disliked — It was dirty and unkempt
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay June 2006
  • Visit was for Other
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since May 30, 2006
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $223 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
If a business traveler...look elsewhere

La Quinta Manhattan

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1 of 5 stars
gaffj 1 contribution
Florida
Jul 26, 2006 | Trip type: Business, Solo travel
6/6 found this review helpful

La Quintas are usually nice but this one....not so good.
I stayed at the La Quinta in Manhattan for a week in July 2006. I was there for business and expected a business type hotel. Their website stated they had Wifi but there wasn't. To check e-mails and upload reports I had to go down and plug my laptop into their switch down in the business center.
The room was small and the carpet and curtains very dirty and old. The bed was horrible and the AC did not work well which made for a very rough nights rest.
When you call the front desk at night nobody answers and when I called in the morning it took forever to get an answer.
In addition, the elevators were slow and constantly malfunctioning.
That being said, the location was great. The hotel is in the middle of everything and just a short walk from our company offices.
This hotel may be good for tourists but not for the business traveler.

  • Liked — Location
  • Disliked — Cleanliness
  • Tips/Secrets: — Go elsewhere...
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2006
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 25-34
  • Member since July 26, 2006
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $223 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Nice Hotel

La Quinta Manhattan

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5 of 5 stars
cagster 1 contribution
Wigan, England
Jul 26, 2006 | Trip type: Couples
6/7 found this review helpful

Myself and my husband stayed here in late June 2005 as a trip of a lifetime before the birth of our first childin November
We checked out the reviews of lots of hotels and despite some bad reviews on here, decided to go with La Quinta as it was relatively cheap.
We were not disapointed with our choice at all.
The location is fantastic, subway at the end of the block, plenty of cabs going past and right near the empire state building.
The room was fine, nothing fancy but when you are getting a cheap rate what can you expect? I would say the rooms are on par with many that you would find in the UK.
We had a problem with the air con one day, I mentioned it to the front desk and when we returned from our day out it was fixed and working better than ever.
I wasnt massively obviously pregnant at this point so I dont believe I was getting any preferential treatment.
The free breakfast was OK, we only ate there a few times, preffering to sample all the other food delights new york has to offer.
All in all I would recommed this hotel if you are looking for a reasonable cost hotel in an excellent location.

PS I work in the hotel industry so am perhaps harder to please than most and I had no complaints!

  • Liked — The Location
  • Disliked — Nothing Really
  • Tips/Secrets: — Book a junior suite, they are at the front of the hotel
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay June 2005
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since July 26, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $223 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
$139 a nite??

La Quinta Manhattan

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5 of 5 stars
Canadian_eh... 1 contribution
Edmonton
Jul 21, 2006
2/4 found this review helpful

I am coming to NYC in 2 weeks and am getting a rate of $139 a nite at the La Quinta!! But the problem is that many of the other people who have left reviews have complained of bait and switch where the hotel refuses to honour the quoted rate.

Anyone have any thoughts??

i have stayedd at other applecore hotels in the past and was quite happy with their service..

  • Date of stay July 2006
  • Member since January 16, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $223 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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La Quinta Manhattan Also Known As

Address: 17 West 32nd St., New York City, NY 10001