We booked 2 rooms here through hotwire so they were really cheap. I contacted the hotel 5 weeks prior to trip to explain my father inlaw was not very well so could we have 2 rooms on the same floor so I could check in on him, now with 1000+ rooms and 18 floors I was thinking they may be able to accommodate us. We were early checking in, and our rooms werent ready but the receptionist acknowledged my previous request for 2 rooms on the same floor, she said to return at 3 for the keys. I then had to queue again at 3 to get the keys, but oh well. Now the front desk staff obviously just don't care about providing a good service or that they are the face of the hotel, because they are miserable.... each and every one of them.... So it's after 3, I've queued twice (they are very slow) and not been greeted by 2 receptionists and I have my room keys so we go over to the elevators (6 in total) and we look at the rooms number.... One on the top floor (18) and one on the 10th, so they clearly didnt care about my request (big suprise)
So the rooms, well I knew they would be small and to be fair I didn't care about that. The bathroom is tiny, the way we had to open the door, slide in by the sink, shut the door to slide behind it to get to the loo and then your legs touched the wall and the shower at the same time... not nice at all. They are also very dated with fixtures needing replaced. We aren't snobby travellers either, as long as it's functional we don't really care much.
The bed was not comfortable, I think it needed replacing as there was no support and it sank in the middle.
The rooms don't have a kettle or tea/coffee facilities, they do have a starbucks in the morning in the lobby, but my husband wouldnt make it down there without one in the room first.
We did then ask for my father in law to move to a room with a tub which would help his circulation and they did move him at no extra cost, they weren't nice about it but they did do it which really helped us.
The airconditioning is so loud!!! It was -2 outside but our room was making us sweat with the aircon on... maybe because we were on the top floor and the heat rises I don't know but the room was stifling even with the aircon on.
It took us on average 10 minutes to wait for an elevator down from the room!!! This is a pain let alone when the lobbys are so hot you feel like you can't breathe. So don't stay on the top floor (there are no views to be had anyway)
So the hotels lobby is lovely, but it feels like false advertising when you see the accommodation. The left luggage is handy, we used this twice and they expect tips before they check your bags and after. They have a nice bar which serves decent drinks at decent prices for the area.
There is stairs from the front entrance up to the lobby and reception desks, this is a pain when you have to carry your luggage up and down them - they are plenty of bell hops but they don't offer to help at all.
One evening we went outside to grab a cab of which there were plenty.... but I needed to get in a queue I was told very rudely (this was outside of the hotel on madison avenue..... baffling) so I walked 6 metres and hailed my own and I didnt even need to tip myself or tell myself off.
I also found it very crude that the doormen were always counting their tips outside (never understood what they did actually)
The location is good... ish, very central to Grand Central, Chrysler Building, St Patricks Cathedral, Rockafeller Centre, Times Sq all within a 10 minute walk. But I prefer to stay downtown where there is more to do/enjoy for dinner/drinks/shopping and more history but thats just me :).
How they call this a 4* hotel is beyond me, I would say a 2.5 at best as it is just so basic and they really should have free wifi at least in the lobby.
The housekeeping staff are actually great and really helpful. They cleaned our rooms really well everyday and once when my keycard stopped working, they called security on my behalf and kept checking on me. They were the best thing about this hotel by far.
My advice would be not to stay here but if you do, ask for a lower room.
Lower rooms will stop the wait for the elevators
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.