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“Friendly and service oriented hotel” 4 of 5 stars
Review of Hotel Giraffe

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Hotel Giraffe
4.0 of 5 Hotel   |   365 Park Ave S, At 26th Street, New York City, NY 10016   |  
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Ranked #6 of 457 Hotels in New York City
Certificate of Excellence 2014
Ridgefield, Connecticut
1 review
“Friendly and service oriented hotel”
4 of 5 stars Reviewed July 30, 2014

I really like the hotel and its staff. They are friendly and seem to enjoy interacting with visitors. Hotel is very well appointed. I also like the lobby service with snacks and free flowing coffee. Will be back

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,266 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 29, 2014 via mobile

So happy we found Hotel Giraffe. Staff is friendly and attentive without being invasive. Room was very clean and compact with plenty of storage and counter areas. Small balcony with geraniums was lovely. Air conditioning was cool and refreshing. Virtually no noise from building or outside traffic.
Breakfast offered quality breads, fruit, yogurt etc Nightly wine and cheese was generous and delicious. An espresso and cookie after a day of museums and touring was perfect.
We loved the location... walked to many of our destinations. Green line 6 is an easy 3 blocks away- used it for uptown museums as well as southern points. No questions about where we will stay next year for our birthday celebration.

Stayed July 2014, traveled as a couple
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Dallas, Texas
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2014

I have stayed over 200 nights in NYC hotels the past 15 years and this was my first stay at Hotel Giraffe. Overall experience would be in the top of any stay. Warm and professional greeting and attire from the bell and front desk, an unsolicited bottle of wine was delivered right after checking in by a nice young lady as a "welcome" ; greeted each time i arrived back to hotel; nice service during the complimentary wine and snacks in the evening and breakfast (rare to find complementary anything in a hotel anymore); very nice furnished room (Queen Standard with balcony was not a large room but very good sized for a NYC hotel) with plenty of counter room and plugs to work, drawers and closet space and cold A/C (so many of the older NYC hotels have poor A/C); free wifi and, newspapers, coffee, water, fruit, cookies available during the day in the lobby. (all these small things add up to making Hotel Giraffe a hotel that stands out).

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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Vevey, Switzerland
Top Contributor
73 reviews 73 reviews
10 hotel reviews
Reviews in 30 cities Reviews in 30 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed July 27, 2014

My wife and I spent 4 nights here recently and had a lovely stay. The staff go out of their way to be helpful and nothing is too much trouble. The buffet breakfast in the lobby is really good with cereals, juices, yoghurts, cakes and more and a real espresso machine also and the happy hour every evening is great. We will always be staying here when we visit New York, a lovely boutique hotel in every department.
The nearby park and the famous Eataly food hall is a 5 minute walk away and well worth visiting.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 27, 2014

I have been an active traveler for a few decades. I have never written a travel review. Mostly because I have not been moved to words for long enough to still want to write about it when I get home. The Hotel Giraffe changed this for me this week.

I was in New York on a business trip with some colleagues. I normally stay at Hilton's exclusively, but as of late, I have been unimpressed.

This hotel is amazing! Absolutely Amazing! Every request was met with sincere desire to accommodate.

All of the staff get 5 stars from me, but Gaby stands out as someone I would hire to work in one of my restaurants. She was warm and friendly.

The Giraffe is not the norm for hotels in New York, it is truly exceptional. I will always stay at the Giraffe when visiting New York from this point on.

Sincerely,
William Kenworthy

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 27, 2014

From check-in to departure, very good service and accommodations for a 4 night stay. Staff at all levels was friendly and attentive. Perfect location - walking distance to Union Square or a very close 6 train that accesses all subway lines. Neighborhood is perfect just for wandering; close to Gramercy, Madison Square Park, Union Square, Herald Square, Bryant Park - tons of attractions, great restaurants and interesting architecture and residential areas. Room was very functional, quiet, well appointed and comfortable. Breakfasts were okay - fairly standard continental, but there's a Sara Beth's within a block which is a great breakfast / brunch place and lots of other nice options nearby. Our days were very full, so we didn't get to enjoy evening festivities - something to look forward to for our next stay.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2014

The Giraffe Hotel was so lovely I can't imagine we would have enjoyed our visit to NYC so much if we hadn't stayed here. A small hotel so you really feel welcomed by the staff who couldn't do enough to help. We stayed with our 16 year old and it worked perfectly that we had a king size bed in one room and she slept in a comfy sofa bed in the suite area. Spotlessly clean, very comfortable and well-equipped. The hotel location is excellent and right by Madison Square for evening access to the Shake Shack and Eately and a taxi hop to the Meatpacking District for dinner. The breakfast was much bigger than expected and a real pleasure to eat. The roof bar small but trendy and we were surprised by the quality of the Italian food in the linked restaurant in the basement. All in all excellent value for money and I very rarely say that!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Giraffe

Address: 365 Park Ave S, At 26th Street, New York City, NY 10016
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in New York City
#4 Luxury Hotel in New York City
#5 Family Hotel in New York City
#6 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Giraffe 4*
Number of rooms: 73
Official Description (provided by the hotel):
Hotel Giraffe's elegant public spaces and award winning guestrooms create an immediate sense of effortless luxury and unparalleled comfort. Guests enjoy free WiFi and complimentary refreshments including the Library Hotel Collection's signature Continental Breakfast Buffet each morning and wine & cheese receptions every evening from 5PM-8PM, and coffee, tea, cookies and fruit around the clock served in the Grand Lobby. You can also customize your room to suit your needs with special features offered such as coffee/tea making facilities, featherbed mattress toppers or memory foam pillows to name just a few options. If we don't have the date, room or location you need, try our sister hotels, the Casablanca, Library Hotel or the Hotel Elysee all ranking among the top hotels in NYC by members of TripAdvisor. ... more   less 
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Also Known As:
Giraffe Hotel New York City

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