I had originally made my reservations months ago. I had a last minute change in plans, so I had to adjust the room type, which I was able to do with no issues. Upon arrival the staff were thoughtful and accomodating. One day it rained and we were ill-prepared, so the hotel provided us with umbrellas to use the entire day. JR at the front desk was so friendly and helpful. My travel companion indicated that they would never stay elsewhere in future visits to New York. The rooms were clean and comfortable, and the staff was great. It was a top notch visit. We had a great experience and hope to visit again soon.