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“We're home” 5 of 5 stars
Review of Hotel Giraffe

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Hotel Giraffe
4.0 of 5 Hotel   |   365 Park Ave S, At 26th Street, New York City, NY 10016   |  
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Ranked #7 of 464 Hotels in New York City
Certificate of Excellence
Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“We're home”
5 of 5 stars Reviewed April 25, 2014

We stayed in this 4 star boutique hotel for 10 nights and couldn't be happier. Travelled with our teenage daughter so the suite on the 12th floor was perfect. Room was quiet, clean and tidy. Beds comfy. Linen, white fluffy towels and toiletries were of high quality. Nothing was too much trouble for the staff who were friendly but professional. Organised airport transfer for us to and from hotel. Perfect location close to subway and restaurants. The breakfast was fresh and plentiful. Evening cheese and wine a perfect touch. Having travelled a lot I highly recommend these boutique hotels that continue to get it right. No waiting for lifts no hustle and bustle in big foyers, check in, check out quick and efficient and always very attentive. We will return and stay at the Hotel Giraffe.

Room Tip: Our suite 1201 main bedroom window faced side street 26th. Overlooked office building. the sitting...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,394 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (408)
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Leeds, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 24, 2014

Stayed here for 3 nights in April and could not have wished for a better experience. From first booking our reservation to arriving the staff could not have been more helpful with advice on where to visit and arranging transport from the airport to the hotel. On arriving the help continued with restaurant suggestions and bookings. The staff were extremely friendly and helpful at all times.
We stayed in a king size balcony room and although we didn't have much of a view, it was good to experience the hustle and bustle of New York life. The bed was huge and the room was ample big enough. The turn down service every was a nice touch along with the bathrobes and slippers.
The cheese and wine reception every evening was most welcome after a full day sightseeing and shopping. Hot drinks were available all day and night in the reception area although no tea/coffee making facilities available in rooms.
Altogether Hotel Giraffe made out first visit to the US most memorable and we would love to visit again!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
49 reviews 49 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed April 23, 2014

The Hotel Giraffe was our first stop on a 3 week whirlwind trip across the USA and the best of the 6 places we subsequently stayed in. Beautiful hotel,we had a balcony room which was perfect. The breakfast,cheese and wine in the evening were all great. Position for us was ideal,we are walkers, and never once used the subway!! Times Square one way,Union Square the other! The staff were perfect but the lady who served the wines& cheese was exceptional(never got her name,unfortunately) Would highly recommend this hotel to anyone.

Room Tip: We paid the little extra for a balcony but was worth it watching the world go by!
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South West England
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 21, 2014

What a wonderful find - it was our first trip to NYC and what a great impression the staff made - polite, helpful and attentive, but not overly pushy or in your face, which we liked.. All the staff were friendly and helpful - booked restaurants and helped us with the subway and gave great advice. The breakfast and wine and cheese are a great way to start and end hectic days and the rooms are spacious, clean and comfortable, what more could you ask for. You thoroughly deserve your Tripadvisor rating - and we will definitely be back to enjoy the hotel again - we are NYC converts.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Augustine, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2014

I love this hotel! The rooms are always clean & comfortable. The complimentary breakfast is very enjoyable, as is the evening reception. They staff is very courteous and helpful. One of my favorite hotels un NYC!

  • Stayed April 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alameda, California
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 20, 2014

My wife and I came to NY from San Francisco to celebrate our anniversary. The facilities were very nice, but the staff was less than enthusiastic... Although they knew we were visiting from out of town and we were a bit tired upon check-in, not a word about the neighborhood or where we might get dinner in the area. No mention of the restaurant in the hotel. During our entire stay, with a staff of at least 2-3 people at the front desk, not once did any staff member ask if they could be of assistance in finding or suggesting something interesting to do or see in The City. No proactive interest at all. Everyone was polite, but uninterested. We don't expect tour guides, but showing a little interest in your visiting guests goes along way.
On our last trip in 2007, we stayed at the Tribeca Grand Hotel. Whenever we passed through the lobby either the desk staff or the doorman made it a point to ask if there was anything they could do for us that day. Having been an owner in the Hospitality Business, a little genuine attention goes along way....

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGiraffe, General Manager at Hotel Giraffe, responded to this review, April 22, 2014
Dear Rick P,

Thank you so much for your feedback. I am truly sorry you were disappointed in your recent stay with us. Our # 1 objective is to ensure that every guest feels CARE – Cared for, Appreciated and Respected at Every encounter; we are deeply saddened you did not feel this way. After reviewing your comments, we are now looking for ways to improve our interactions with in house guests. From the front door to the Sales Department, we are going to begin to establish new best practices that allow us to check in with our guests during their stay.

This particularly pains us because our Guest Service Agents all agree that their favorite part of the job is to share their love for New York and their extensive knowledge of the city with travelers from around the world. We are overjoyed when they are able to provide personalized recommendations to guests. It is our general practice to make sure to invite guests to contact our front desk staff if they need assistance planning their stay in our confirmation and pre-stay emails, and reiterate this upon check in. Now due to your feedback, we will make sure everyone understands the importance of asking this question periodically during the stay when any guest approaches us. Because of all the initial steps taken, we have relied on guests to approach us with inquiries as we do not wish to impose, but let us know if you feel that a mid stay call would have been appreciated. We would love for you to visit us again in the hopes that with our new service procedures implemented, you will have the wonderful experience you deserve. I would be more than happy to handle your reservation personally, please do not hesitate to contact me directly, peter@hotelgiraffe.com, when you wish to rebook or If you have any further suggestions on how we can improve in the future.

Kindest Regards,
Peter Velk
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baden, Switzerland
Top Contributor
55 reviews 55 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 18, 2014

I recently spent one night at the Hotel Giraffe on very short notice. I chose it due to the location (and because of the funky name), and left the next day a huge fan.

Making the online reservation the day of arrival worked incredibly well (not always the case, since some reservation systems block you, or make it impossible to process online), the correspondence with the front desk was friendly and incredibly helpful, and check-in upon arrival easy and uncomplicated. My room was spotless, comfortable, and the bathrobe so incredibly comfortable that I ended up purchasing one for my mother.

Breakfast in the lobby is all you need, the staff available at all times for special requests, and the value for money great (all the more considering you are in New York). I will definitely be chosing the Giraffe, if I ever need a hotel room again while in NYC.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Giraffe

Address: 365 Park Ave S, At 26th Street, New York City, NY 10016
Phone Number:
Location: United States > New York > New York City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in New York City
#5 Business Hotel in New York City
#5 Romantic Hotel in New York City
#6 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Giraffe 4*
Number of rooms: 73
Official Description (provided by the hotel):
Hotel Giraffe's elegant public spaces and award winning guestrooms create an immediate sense of effortless luxury and unparalleled comfort. Guests enjoy free WiFi and complimentary refreshments including the Library Hotel Collection's signature Continental Breakfast Buffet each morning and wine & cheese receptions every evening from 5PM-8PM, and coffee, tea, cookies and fruit around the clock served in the Grand Lobby. You can also customize your room to suit your needs with special features offered such as coffee/tea making facilities, featherbed mattress toppers or memory foam pillows to name just a few options. If we don't have the date, room or location you need, try our sister hotels, the Casablanca, Library Hotel or the Hotel Elysee all ranking among the top hotels in NYC by members of TripAdvisor. ... more   less 
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Also Known As:
Giraffe Hotel New York City

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