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“Highly recommended” 5 of 5 stars
Review of Hotel Giraffe

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Hotel Giraffe
4.0 of 5 Hotel   |   365 Park Ave S, At 26th Street, New York City, NY 10016   |  
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Ranked #5 of 449 hotels in New York City
Perth, Australia
1 review
1 helpful vote 1 helpful vote
“Highly recommended”
5 of 5 stars Reviewed January 7, 2013

I stayed in a 1 bedroom terrace suite for 5 days and thoroughly enjoyed my stay. The staff were outstanding in their friendliness and willingness to assist in every way possible. Everything was super clean, even over the Christmas holiday season. The evening drinks and nibblies are a real plus. I used the AirLink shuttle from Newark Airport and was dropped/picked up from the hotel door - very convenient.

Room Tip: The one-bedroom terrace suite has a great view of Park Avenue.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (289)
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Poughkeepsie, NY
Top Contributor
57 reviews 57 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 6, 2013

My two night stay at the Hotel Giraffe was excellent from start to finish. Though a frequent visitor to NYC, I was unfamiliar with the area of Park Avenue South at 26th where this hotel is located. What I feared might be a slightly out of the way location turned out to be very central for accessing various subway lines, Madison Square Park (Shake Shack! Eataly!), and even for strolling uptown or the Village.

The lobby is a modern, high-ceilinged affair with contemporary, but cozy, furnishings, including a coffee, tea and snack buffet that is out all day when the (complimentary) breakfast and wine and cheese services are not being offered. In other words, snacks and drinks available 24hrs a day. I love this feature, found at sister property the Library Hotel as well, as it reminds me of the Ritz-Carlton's Club level. Though not quite as elaborate, it more than adequately meets its goals.

My interactions with the staff were not extensive, but everyone seemed very friendly and helpful, in the face of what I suspect was a fairly full hotel. I don't require a lot of typical tourist information, but I saw the staff helping others in a cheerful, patient way on several occasions.

The room itself, 304, was spacious, clean and wisely furnished with storage and space to set bags and belongings in a tidy fashion. Though my room lacked the cute Juliet balcony, the extra room was a good trade off. The bedding was top notch and I slept soundly with only minimal street noise. The bathroom also was fairly roomy and well stocked with products. Everything was immaculate, and the maid was quick to help me with the minor requests I had for her.

All in all, I give this place a big, enthusiastic thumbs up. The facilities, location and staff are all surprising good for a slightly undiscovered party of town.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2013

Hotel Giraffe was recomended to us by friends who themselves are returning again later this month, what a fantastic find. Loved the smallest of the hotel, and the staff were friendly but not fake, really helpful as a matter of course rather than an obligation. Our room was lovely, modern fresh and clean and all the electrical gadgets you could desire (ipod docking, dvd, music etc etc). The couple of minor issues we had were resolved quickly and efficiently, and the staff were so apologetic, genuinely. Loved the evening drinks and breakfast, a lovely touch easpcially for those of us that are not used to the big American breakfast. Fantastic location, with an abundance of restaurants outside of the usual chains, great subway access and walking was easy too.
What else can I say, will definately be returning to NYC and to Hotel Giraffe.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 5, 2013

Where do I start with reviewing this gem of a hotel in Manhattan...

As soon as we arrived in a taxi from JFK airport we were greeted with a very warm welcome. Doors opened, cases taken from us. The hotel lobby is lovely, not too big like some of these 5 star resorts, it felt homely, warm and welcoming.
Asim from Reception checked us in and chatted to us whilst he went through the process, very smiley and welcoming us to New York. Phoebe was on Reception too, again making us feel very welcome. An additional bonus was that our suite was ready and it was only 1pm. We were taking to our suite by one of the staff and he chatted to us about the area, the hotel and showed us the amenities in the room, he opened the terrace doors, it was cold but snowing, he talked to us about where some of the sights were and they were in close proximity to the hotel.
We unpacked and there was plenty of space and hangers for our clothes and other items. The bathroom was compact but enough for our needs, the bed and bedroom very large for New York standards, and the lounge area was lovely.
After about 10 minutes Phoebe from Reception called to see if the room was to our satisfaction and if we needed anything - NICE touch!!!
The hotel offer tea, coffee, cappucinos etc all day with fruit, water and biscuits, cakes.
From 5pm - 8pm complimentary prosecco, wine, drinks and cheese are offered along with someone playing the piano. Its nice to relax in there after a long day sightseeing or just before you plan to venture out.
The staff again are on hand to answer any questions or to see how your day has been but without being intrusive. On the first night a complimentary bottle of wine was delivered to the room, again a nice touch and housekeeping offer a nightly turndown service.
Beds are massive and very comfortable, the rooms have blackout blinds and because its away from the usual touristy places its very quiet at night but still with a good local atmosphere.
Breakfast is in the hotel lobby, fresh bagels, pastries, croissants, fruits, cereals are offered along with refreshments - again very informal but satisfying enough for a busy day ahead. The staff are chatty, smiley and nothing is too much trouble (some English hotels could learn a lot from the Americans!!!).
The rooms offer toiletries, complimentary safe, iron and board etc so everything you need.
The staff will hail a cab if you need one, are happy to answer any questions you have and are always available if you need anything.
I have been to New York before and when I return I will now return to the Giraffe as I couldnt fault them at all whilst there over New Year.

Thank you so much to all at the hotel for making this the best hotel stay in New York I have ever had

Room Tip: Upgrade to a suite, one overlooking Park Ave South too if you can.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 5, 2013

Stayed over Christmas and New Year. The rooms were clean and modern albeit on the small side, although apparently that is normal for NYC. Staff were friendly and always helpful. The hotel is close to the subway and you can even walk to some of the main attractions if you like. It is in a nice quite location, especially after the holiday crowds near all the tourist attractions.
The only downside is the breakfast area which is quite small and guests regularly had to wait for a table, although you can always have it delivered to your room or take a tray and take the food to your room yourself.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 3, 2013

Stayed in 2 rooms (side by side w common door) w 3 kids and 2 adults. Excellent sized rooms esp considering that we spent XMas there. Breakfast included which was nice considering it was freezing outside. Only complaint was that we paid a premium to stay there Xmas week but for 3 of the nights there the attached restaurant wasn't open and thus no room service either. This was the only detraction. Otherwise perfect base for exploring all that New york has to offer. Close to subway, short walk to Flatiron Building and Union Square

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2012 via mobile

The giraffe is a great boutique hotel - excellent service with good sized rooms. Breakfast is relaxed with lovely pastries and bagels. The cheese and wine every evening was a great addition. The staff are really accommodating and happy to help with arranging car hire or recommending restaurants. We had a fantastic stay here over Christmas and would highly recommend .

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Giraffe

Address: 365 Park Ave S, At 26th Street, New York City, NY 10016
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in New York City
#3 Business Hotel in New York City
#4 Luxury Hotel in New York City
#8 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Giraffe 4*
Official Description (provided by the hotel):
Hotel Giraffe's elegant public spaces and award winning guestrooms create an immediate sense of effortless luxury and unparalleled comfort. Guests enjoy free WiFi and complimentary refreshments including the Library Hotel Collection's signature Continental Breakfast Buffet each morning and wine & cheese receptions every evening from 5PM-8PM, and coffee, tea, cookies and fruit around the clock served in the Grand Lobby. You can also customize your room to suit your needs with special features offered such as coffee/tea making facilities, featherbed mattress toppers or memory foam pillows to name just a few options. If we don't have the date, room or location you need, try our sister hotels, the Casablanca, Library Hotel or the Hotel Elysee all ranking among the top hotels in NYC by members of TripAdvisor. ... more   less 
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Also Known As:
Giraffe Hotel New York City

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