We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great base for a New York visit” 4 of 5 stars
Review of Hotel Metro

Save Saved
You added Hotel Metro to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel Metro
3.0 of 5 Hotel   |   45 W 35th St, New York City, NY 10001 (Manhattan)   |  
Hotel amenities
Ranked #58 of 452 hotels in New York City
Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great base for a New York visit”
4 of 5 stars Reviewed May 12, 2014

Nice hotel. Clean room and bathroom. Great location near Empire State bldg and Macy's. Included breakfast is very basic… pastry and coffee. Very nice reasonable bars and restaurants on the same block.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,420 people have reviewed this hotel

Traveler rating
    1,235
    917
    185
    50
    33
See reviews for
408
1187
95
105
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (406)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Manchester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 12, 2014

Just returned from a 3 night stay at the Metro, beautiful art deco hotel, absolutely spotlessly clean, staff very helpful. The location is superb, central to everything, within 10 minute walking distance to beautiful Bryant park, Times square, Macy's is in view and the view of the Empire State Building from the fantastic roof top terrace can't be enjoyed often enough, amazing!! The rooms are large, plenty of storage, power showers,queen size bed,plenty of choice at breakfast, if you want your own table though get to breakfast before 9 am. Very comfortable hotel and would definitely stay again and recommend to others.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wigan, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 11, 2014

In a great location to explore New York, just a leisurely stroll away from Times Square and Madison Square Gardens amongst others. Although on the small side, the rooms are nice and clean with all the amenities you'd expect, with the exception of a kettle but there is tea and coffee available for free all day in the breakfast room. We found all the staff to be polite and extremely helpful, especially the doorman who always seemed to know the best way to explore the city, the bar is very nice but it would have been really special if the rooftop patio had a bar to complement the view. The only main downside is the size of the breakfast room, we were only able to dine in their on the first morning (jetlag awoke us real early and we were first in), the other 2 days we were unable to get a seat, along with a few others so we had to get a coffee to go and went a eat on one of the nearby diners. Would definitely recommend this hotel, and when we go back to New York I will look at this hotel first whilst booking.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
65 reviews 65 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed May 10, 2014

We stayed here on our way back from Hawaii and found all the personnel at the Hotel Metro to be very pleasant and helpful, breakfast had a good choice of cereals and other US and continental style fayre along with coffee, tea and toast. It was very busy when we stayed here and there wasn't enough tables for everyone where the self service food was situated, a lot of people couldn't find seating until another dining room was opened up. The doorman was excellent and helped us with our luggage when we needed to store it after vacating our room early in the morning, allowing us to take a bus tour of the city until it was time to be back for our airport shuttle transfer. The bar was very good and comfortable in the evening and a bonus was to be found on the rooftop patio area as the hotel is situated right beneath the Empire State building. The only thing that I would say is that I expected this boutique style hotel to be much more modern inside similar to boutique hotels in Europe and although it was very clean etc; it didn't feel like a boutique hotel. I think it could do with refurbishment to give it a much more desirable boutique feel and if I owned the hotel I would also open up the rooftop patio with an additional bar, tables and chairs for that extra special finishing touch if that were at all possible (there may be reasons why this isn't possible), that said, my wife and I would still recommend it for it's convenient position for exploring New York and the lovely staff we encountered at The Hotel Metro.

Room Tip: Our room was okay and I could not really tell if there were any better views from other rooms. There...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 10, 2014

Unfortunately experiencing a death in the family does not soften the hearts of the Reservation Dept at the Hotel Metro. Needing to cancel within 48 hours of arrival time is a sticky situation here. They would not refund any part of deposit and charged for a full night. Tried several attempts to work it out, but no compassion. Book with full knowledge that if you need to change your plans, you are out of luck....not my normal NYC experience....taught me to book with a larger hotel who can handle the hazards of real life......that's $340 for the night not enjoyed, lesson $priceless.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 9, 2014 via mobile

A very nice hotel located close to the empire state building, macys, madison square garden and so on.
The Romsdal were great and I received a free upgrade. The staff were all polite and helpful.
I would have given 5 stars if they've had a real breakfast. But a very Nice hotel!

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotherham, South yorkshire
Top Contributor
53 reviews 53 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed May 9, 2014

Just returned from a 4 night break in New York staying at the Hotel Metro. Great little hotel ideal location, easy to get to from the airport via the train getting off at New York Penn Station and a small walk. Stayed in a premier queen room on the 12th floor, ok size for a New York room. Easy access to roof terrace with view of Empire State Building, 24hour access to guests. Unfortunately the roof bar wasn't open yet but you could order at the downstairs bar and they put them in plastic glasses to take up in the lift. Nice little haven at the end of a busy day.

Rooms kept spotlessly clean. Basic breakfast included which is rare in the New York hotels but enough to get you set up for the day. Mainly cereals/fruit/yoghurt/toast/bagels/muffins - tea /coffee and fruit juice. Coffee and tea machines available 24hrs for take outs which was ideal on coming back in however; we also had a coffee machine in the room which was topped up every day.

Ideal location on 35th street - slightly out of the main business but had a couple of bars which also served food so ideal at night as could go for a drink without having to venture far. Food was good as well in one of the irish bars near by. Just around the corner from the Empire State Building so we went at around 11.30pm at night and got straight up without having to queue.

Hotel happy to hold onto cases on day of leaving so we were able to still enjoy the day up to leaving for the airport again we did by train which was easy to do.

Really enjoyed our stay here and would definitely stay again. The roof terrace a great selling point to the hotel as others nearby just had seats outside at floor level which didn't seem as appealing.

Also had the Metro Grill and bar as part of the hotel which we had a drink in but didn't manage to do food although a lot of people seemed to be having meals there and they did look quite good.

Safe in room and complimentary toiletries and soft drinks/water on arrival (not sure if this was just particular types of room though)

Any questions don't hesitate to ask.

Room Tip: higher floors - not necessarily any views but potentially quieter
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Metro? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Metro

Address: 45 W 35th St, New York City, NY 10001
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#47 Romantic Hotel in New York City
#53 Family Hotel in New York City
#123 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hotel Metro 3*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Tingo, Travelocity, Cheap Tickets, Hotels.com, Priceline, BookingOdigeoWL, Venere and Otel so you can book your Hotel Metro reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Metro Hotel New York City
Hotel Metro New York

Owners: What's your side of the story?

If you own or manage Hotel Metro, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.