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“Great hotel poor reception staff” 5 of 5 stars
Review of Hotel Metro

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Hotel Metro
3.0 of 5 Hotel   |   45 W 35th St, New York City, NY 10001 (Manhattan)   |  
Hotel amenities
Ranked #53 of 459 Hotels in New York City
2 reviews
5 helpful votes 5 helpful votes
“Great hotel poor reception staff”
5 of 5 stars Reviewed December 1, 2013 via mobile

Love the place , third time there and will go again. Spotless clean, favourite hotel in Manhattan.
Only issue is the receptionist Dana was her name, very rude and non caring to be honest . All other aspects amazing

  • Stayed November 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,619 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manchester
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 28, 2013

Just had 5 nights here. Our first trip to NY. What a place!! The hotel is well situated, very close to ESB, Times Square, Macy's, MSG, Fifth/Sixth Ave and only around 20-30 mins to Central park, Fao Schwarz and The Plaza. Bonus getting breakfast too, sets you up for the day.

Our room was on the 3rd floor. No view, but was really quiet at night. The view from the terrace more than makes up for it. The trip was for our birthdays and we had some fancy yummy choccies waiting for us in our room, which was a nice touch.

The staff are great, really helpful. Especially Mathew on the door, who took an interest in what/where we were going for the day and gave us some great advice.

After a few days of busy sightseeing we decided to have an earlyish night at the hotel. The rooftop bar was shut as it was out of season. So we decided to take some pizza and a couple of beers up there. We had a lovely crisp night looking up at the Empire State Building. Perfect!!

Would definitely stay here again, thanks for a great stay.

Room Tip: We stayed on 3rd floor. Low down, but at the back. Really quiet at night.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Limerick, Ireland
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 27, 2013

Stayed in hotel metro with 2 friends for 4 nights . Location excellent for sightseeing and shopping. Nice staff who were very helpful in dealing with queries. Complimentary breakfast well stocked. We stayed in a contemporary family room which was very spacious and very clean

  • Stayed November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 26, 2013

This hotel is in a prefect location. It's very clean, and the staff are very nice and helpful.

We enjoyed the wine and cheese evening, it was delicious!

The breakfast each morning was lovely, we left the hotel each morning very full up!

The free hot drinks facilities is fabulous, you can drink as many as you like.

There is wifi throughout the hotel, and it was great keeping in touch with family using this free facility.

From the Hotel Metro we walked to the Empire State Building, Times Square, Rockefeller, The Highline Park, Manhattan Bridge, Brooklyn Bridge, Central Park, the 9/11 Tribute Center, the ferry over to Statten Island, Little Italy, Grand Central Station, the tram (cable car) over to Roosevelt Island, Macy's and Bloomingdales. But bare in mind my husband and myself enjoy walking, and we did lots of it!

We hired bikes for Central Park, and this was a brilliant idea to see lots of the park.

The roof terrace is lovely, you get a fabulous view of the Empire State Building, which is just around the corner.

We had a room at the back of the hotel, and although the view wasn't great, it was peaceful and we got a very good nights sleep each night.

The Hotel Metro knew we were in America for our silver wedding anniversary, and it was a lovely touch to find a bottle of champagne in an ice bucket and two champagne glasses in our room. Thank you very much!

We would definitely return to this hotel again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
U.K
Top Contributor
71 reviews 71 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 26, 2013 via mobile

My husband booked this hotel through Trailfinders as a surprise for my 40th birthday. I had heard other good things about the hotel from other people. Our room looked out on the side of the Empire State Building excellent iconic sight to see. This hotel has a rooftop bar which wasnt open during our stay but I imagine in the warmer months its a spectacular place to sit and have a drink and watch the world go by. THe location of this hotel is great, 34th street subway stations for all lines are within a stones throw. The Empire State Building is round the corner, Macy's is at the corner and 5th avenue is the next avenue along. Our first room was actually good, the hotel had a bottle of fizz on ice for us which was lovely. The bed wasn't too comfortable for my husband, so we were very fortunate to be moved to the 10th floor to a refurbed more spacious room. The hairdryer was better in the new room an iron and ironing board are in the room, always helpful! The hotel provide a good continental breakfast which we only had on the Friday lots of bakes goods, bagels, muffins, pastries, toast, cereal, fruit and yoghurts. Tea, coffee and juice. Tea and coffee are on tap all day. The concierge was very knowledgable and helpful as were the front desk staff. The metro grill did a fabulous breakfast for a very reasonable price and was the best we had whilst in New York. Highly recommend the Metro its beautiful and I loved the Art Deco features in the hotel.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rayleigh, England, United Kingdom
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 25, 2013

Stayed hear with my family and it was really really good. The decor was very american and made us all feel very welcome. The hotel itself was clean, modern and classy. The staff were very polite and welcoming. Nicest hotel i have stayed in!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southbury, Connecticut
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 24, 2013

We have been coming to the city for years, have found many good and very good hotels, but at last we have found our first Great hotel, very classy, very accommodating - we were unexpectedly and wonderfully upgraded on our arrival. Very clean rooms, quiet, good views, wonderful rooftop patio. Wonderfully comfortable bed - unbelievably GREAT shower!!!! Welcoming staff was very personable, very efficient, and excellent at their work. We felt both at home and on holiday - the perfect NYC feel. Everything is within walking distance - varied entertainment and very good dining for all tastes. Well done!!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Metro

Address: 45 W 35th St, New York City, NY 10001
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#42 Family Hotel in New York City
#49 Romantic Hotel in New York City
#130 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Metro 3*
Number of rooms: 170
Reservation Options:
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Also Known As:
Metro Hotel New York City
Hotel Metro New York

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