Recently spent 10 nights and experienced 3 rooms so got a good view of the hotel.
Firstly, I like to judge a hotel on two main elements (which if they get right all other issues are insignificant): comfort of the bed and noise.
The bed was fine but the noise was terrible. We spent the first night on the 11th floor, of the 12 storey building, in a street front room and it was up there with the worst night's sleep I have ever had. 35th St is essentially the rear entrance to the large retailers on 34th St so there is almost constant delivery trucks and people yelling from early in the morning. Combined with a construct site in one of the stores made for an extremely loud street on top of the already notoriously loud NYC.
Now, you would think that in a loud city that experiences freezing temperatures in winter that an important design element in a building would be well insulated windows? Not at Hotel Metro! It was almost as loud with the windows open as closed because they were so poorly sealed around the cheap looking window frames. They couldn't even close enough to snib the locks.
On a plus side the hotel did upgrade us to a larger rear room for the second night onwards, in which we could still hear the noise but if we left the AirCon on all night it was drowned out.
The other party in our group were in a street front room which was noisy but they weren't able to move away from due to unavailability. They were provided with a weird noise making machine, that looked like a telephone answering machine and made different noises such as the ocean, frogs, white noise, etc. So they obviously know about the noise issue and that seems to be their solution rather than fixing the windows... strange.
Very central location with a great view of the Empire State from the roof top bar
Despite what other people have said I think the rooms were quite large
Beds were comfy and the sheets changed every day
Towels also changed every day (which I think is a waste)
Free breakfast was a surprise
Very friendly staff
Well connected concierge
Noise from hallway and other rooms was very minimal
Great showers with 3 different shower heads which could be chosen or 2 at once!
Extreme street noise made worse by terrible windows
No curtains, which would have helped block the noise, just roll down blinds
A bar fridge that doesn't chill, but is apparently more to store drinks rather than cool them (weird!)
Breakfast on paper plates with plastic cutlery was a bit cheap
Seemed a bit pricey at almost $500 (incl tax) per night for a room on a weeknight
Please Hotel Metro, save some money by not changing the sheets and towels every day and not providing a free breakfast (both totally unnecessary), and use the savings to install proper windows with well insulated frames!
Request a rear room on an upper level!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.